Rivalry.com Reviews 1,611

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service and staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and understanding approach, especially from VIP support. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting fast deposit and withdrawal processes. However, some customers also noted issues with slow withdrawal times and a lack of proactive communication regarding delays. A few other people also felt that customer support could be unresponsive or rude, leading to difficulties in resolving issues and accessing funds.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the kindness, helpfulness, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, quick responses, and overall... See more

Response time

Customers consistently note positive experiences with response times, with many reporting quick resolutions... See more

Service

Reviewers mention positive feedback about service, with many describing it as quick, efficient, and helpful.... See more

User experience

Clients share positive opinions on user experience, highlighting the user-friendly interface and overall ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Rivalry.com for a while now, and I can honestly say it’s one of the best platforms out there. But what truly makes the experience special is their VIP support, especially “Brain.... See more

Company replied

Rated 5 out of 5 stars

Rivalry is always great for newbie bettors due to its friendly UI. Fast response team as well if you have concerns. The promos have also leveled up to even match competitors or even better than them.... See more

Rated 5 out of 5 stars

Been using Rivalry for a long time now and it is definitely one of the better sites I have used based on my own experience. They have a wide range of betting options including both esports and... See more

Company replied

Rated 5 out of 5 stars

I’ve been using rivalry for about 3 years now this is the best gambling site I’ve used. User friendly, customer support is so kind, and the bonuses are so so generous(note: for active gamblers only)


Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Gambling house
  4. Gambling Service
  5. Online Sports Betting Vendor

Written by the company

At Rivalry, we mix sports, esports, and casino into one all-in-one playground for entertainment. Our goal? To make betting more fun, more social, and packed with fresh ideas. We keep things safe, fair, and responsible, so you can focus on enjoying the action and being part of a community that loves the game as much as you do.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Sir/mam of rivalry support ..

Sir/mam of rivalry support ..
I'm Seth m. Monforte. my account in rivalry is suspended due to.il try so many times send my id document for verify.also to level up my basic users to verified users. Then suddenly my acct was suspended due to so many times try send my id .
Plsss help me to back to normal my rivalry account . My rivalry acct is connected to my fb Gmail and gcash .pls pls.plsss help me.
There is my others id document. Hope it works . Pls help me.. thanks godbless
2.govt id.
And 1. Office id

Pls check ur email plsss waiting for feedback or result on email. 😭

8 May 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello,

I'm sorry to hear about what happened to your account. Please contact us via live chat or emailing us at support@rivalry.com so that we'll be able to provide assistance tailored to your specific case. We're looking forward to hearing from you.

Rated 1 out of 5 stars

Useless scumbags!

If only I could give a 0 or even a negative star, I would! Unhelpful customer service! After having a conversation for the last 4 months, they ended up suspending my account just because they cannot fix their own fault in their system. They robbed me of the money I cannot deposit from them. Now they are no longer responding to emails. They have useless customer support! It's really infuriating. NEVER TRUST THEM!!!

8 February 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Angel,

We apologize about what happened to your account. Suspensions are caused by violations of our terms and conditions. We ensure that when an account is suspended, careful and accurate analyzes have already been carried out. We need to comply with the terms and conditions, which all users agree to when signing up, and do our best to provide a safe environment for those of our genuine customers to continue playing with us. Violation of rules must be taken seriously in a highly regulated environment like ours. We want everyone to have fun, but sometimes, our hands are tied. Thank you for your understanding!

Rated 5 out of 5 stars

Good game

Good online betting

7 May 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Thank you for your kind words and for sharing your experience with us, August! If you need help, don't hesitate to reach out to support team <3

Rated 1 out of 5 stars

I made my first rivalry account went…

I made my first rivalry account went through the verification process finally get done then as soon as it send me back to website it told me my account had been suspended (I didn't even get to bet or deposit!). Now waiting for them to look at my ticket going on 4 days no reply terrible time.! Beware!?!?!?!?!

3 May 2023
Unprompted review
Rated 4 out of 5 stars

Can't withdraw

1 May 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Patrick,

You will need to verify your account first before you can request a withdrawal but if you are experiencing difficulty requesting your withdrawal despite being verified, Please contact us immediately via live support chat or email us at support@rivalry.com so that we'll be able to provide assistance tailored to your specific case.

Rated 1 out of 5 stars

Don't do it.

Went through their fairly rigorous verification process (photos of drivers license, and a selfie where you rotate your head) got verified, tried to add a small amount via e-transfer, their process is bad, they accepted and confirmed my transfer but it never made it into my gambling wallet, reached out to support, took about 5-10 minutes to even get a reply after going through the bot, support wasn't helpful and told me I'd need to wait up to 12 hours for my money? I asked to be transferred to a higher up or the payment centre, never even got a reply. If you're thinking of hopping on to do a quick bet, I highly suggest you don't, since now for some reason my money is just in gambling limbo and I'm going to have to jump through hoops to get my $75 back.

29 April 2023
Unprompted review
Rated 1 out of 5 stars

RIVALRY IS SCAM

Account suspended due to multiple account????
1st account they suspended due to unknown reason. (Therefore account is closed/ inactive)
Made a new one, then after winning multiple bets, decided to withdraw, my account got suspended.

Suspended because of multiple account when the other acc is closed already.
This site is SCAM.

!!! I think they let other people withdraw, then other people don't so they can gather funds to sustain the site. !!!

RIVALRY IS SCAM
RIVALRY IS SCAM
RIVALRY IS SCAM

23 April 2023
Unprompted review
Rated 1 out of 5 stars

one of the worst betting sites

First thing AVOID this betting site, this is literally a fraud betting site.. worst withdrawal system they got.. they hold your money for 3-7 days and when you ask for a customer support they literally took a whole day to respond and then decline you withdrawal.. PLEASE READ ALL THE REVIEWS ON THIS SITE.. ALWAYS THE SAME PROBLEM ABOUT THE WITHDRAWAL PROCESS IMAGINE WINNING A HUGE MONEY IN THIS SITE AND YOU CAN'T EVEN CLAIM IT.. MAKE ZERO SENSE TO HOLD OUR MONEY FOR A WHOLE WEEK AND JUST SAY "ITS FOR SECURTY PURPOSES" .. THERE IS NO SECURE ABOUT YOUR SYSTEM.. LIKE WE ARE USING THE SAME PROCESS CASHING IN IN YOUR SITE WHY CAN'T YOU DO THE SAME ..

24 April 2023
Unprompted review
Rated 3 out of 5 stars

I can't verify my account i cant…

I can't verify my account i cant upgrade my account if I click the upgrade it came back

24 April 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Mark,

I'm sorry to hear about the difficulty you're having. Please contact us via live chat or email us at support@rivalry.com so that we'll be able to provide assistance tailored to your specific case.

Rated 5 out of 5 stars

Ok I hope there app.

20 April 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Thank you for your feedback and suggestion to have a dedicated app for our platform John. While we don't have a specific timeline for its release, we appreciate your input and take it seriously. In the meantime, we continue to optimize our website for mobile devices to provide you with a seamless user experience.

Rated 1 out of 5 stars

Withdrawal request takes too long to…

Withdrawal request takes too long to processed. Even the payment method is via Gcash. The last time I withdrawal it was denied. I think they want to bet again until all the funds will lose. Hope you fastened your withdrawal process. I love your app but the only problem is your withdrawal process

6 April 2023
Unprompted review
Rated 1 out of 5 stars

SINCE ITS MY FIRST TIME I WOULD LIKE TO…

SINCE ITS MY FIRST TIME I WOULD LIKE TO SHARE MY CURRENT EXPERIENECE TO THIS "RIVALRY".
THE FIRST ITS OK SIGN UP WITH FACEBOOK, GOOGLE ACC ETC WHEN I REGISTER IT SAYS I ALREADY USE MY ACCOUNT TO RIVALRY LOL COME! ON!! RIVALRY PLEASE FIX YOUR SYSTEMM!!!! I WOULD NEVER CHANGE MY RATE UNTIL YOU FIX IT!!!

15 April 2023
Unprompted review
Rated 5 out of 5 stars

my fave esports betting site

Great site for esports betting. Deposits and withdrawals went very smoothly. Customer service responds very quickly and very friendly.

8 April 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Brad,

We appreciate your feedback, and thank you for taking the time to share your experience with us. We are committed to continually improving our services, and your comments are valuable in helping us achieve this goal.

Rated 1 out of 5 stars

withdrawal sucks

withdrawal is very $hit as fvck always taking sooooo long they want me to wait for 3-7 days, is that normal? I think they do that on purpose so ppl will cancel their withdrawal until their money lose, very bad experience, kinda scam for me. reflection of lose bet is so fast but win bet always need to "investigate" before reflecting ur win to ur account. Is this rivalry for real?

14 April 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hi Mar,

Thank you for reaching out. I'm sorry to hear the experience on our website was not pleasant.
We make every effort to make sure our withdrawal process is as smooth as possible, however, please note that as a fully licensed sportsbook every transaction must be manually reviewed due to security purposes.

If you're experiencing unusual delays with your withdrawals and bets, please send us an email to support@rivalry.com.

Rated 5 out of 5 stars

Gratefull winder

14 April 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Ken,

Thank you for sharing your feedback! Our support team will always be happy to help you if needed!

Rated 1 out of 5 stars

poor

slow withdrawal

14 April 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello King,

Barring any unforeseen delays, withdrawals should be pretty quick to land in your account, however they do need to be manually checked by our team first. If you're experiencing unusual delays, please send us an email to support@rivalry.com.

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