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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, noting significant improvements in skin health, hydration, and appearance. Many appreciate the gentle nature of the products, especially those with sensitive skin, and highlight the positive impact on issues like redness, dryness, and aging concerns. The user experience, from website navigation to the ease of ordering, is frequently described as positive. However, some customers expressed dissatisfaction with aspects of the ordering process and customer service. A few people mentioned issues with product formulas changing without prior notification, and some experienced problems with orders, such as damaged items during shipping or unexpected charges. There were also occasional reports of products not meeting expectations, like a strong, unpleasant smell or a lack of desired results, and a few individuals found the customer service responses unhelpful or dismissive regarding their concerns.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the products,... See more

Quality

Users describe positive interactions with quality, highlighting that products are gentle and effective, even... See more

Order

Consumers have mixed feelings regarding the ordering process. Many customers praise the ease and speed of... See more

User experience

Clients share positive opinions on user experience, with many praising the ease of use and navigation of the... See more

Customer service

People report positive experiences with customer service. Many customers describe the service as fantastic,... See more

Based on these reviews

Rated 5 out of 5 stars

I've been using Riversol products for a few years now. I started with the starter package and there were items that worked for my skin as well as some that didn't. Ordering is quick and easy. The we... See more

Company replied

Rated 5 out of 5 stars

Riversol is one of those brands that focuses on real skin improvement instead of quick fixes. If your goal is calm, healthy, balanced skin—especially if you struggle with sensitivity—it’s a solid choi... See more

Company replied

Rated 5 out of 5 stars

I love Riversol products! They are so gentle to my skin. I am using antiaging trio with eye cream and retinol cream for normal to dry skin. I will continue using them. It’s been almost a year since I... See more

Company replied

Rated 5 out of 5 stars

It took a long time to find a skincare product that didn’t inflame my sensitive skin. I tried a few Riversol products after receiving a sample pack six years ago and have been a regular customer ever... See more

Company replied


Company details

  1. Health and beauty shop

Written by the company

Board-certified dermatologist Dr. Jason Rivers created Riversol after more than 20 years of clinical dermatology to offer a safe, anti-aging solution for his patients with sensitive skin. In 2018, Dr. Rivers made samples of Riversol completely free for everyone to try. Reduce the look of wrinkles, dark spots, and sun damage.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

833 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This companies products are very…

This companies products are very effective for aging skin. I have been using the products for quite a while. They are gentle and leave your skin looking great! They are fantastic for sensitive skin and very nourishing.

19 March 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much, Lori. We’re so glad to hear our products have been effective for your skin. We truly appreciate your support and kind review.😊

Rated 4 out of 5 stars

Nice product

Loved the products really made my skin not look so dull and dry

19 March 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much for your kind review, Jennifer 😊 We’re so happy to hear it. Your feedback means a lot to us.

Rated 5 out of 5 stars

This is a good skin care regimen

This is a good skin care regimen. I really enjoyed it. It was the first one I tried and it was very good

12 December 2025
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much for your kind words, Crystal 😊 We’re so happy to hear you enjoyed the regimen. Your feedback means a lot to us.

Rated 5 out of 5 stars

Products that work

Easy to follow cleansing and moisturizing routine. Not greasy. It has. Lessened my “age” spots.
I would recommend Riversol products.

18 February 2026
Unprompted review
Riversol logo

Reply from Riversol

This is lovely to hear, Joanne 😊 We’re so happy the routine has been easy to follow and has worked so well for your skin. Thank you for recommending Riversol.

Rated 5 out of 5 stars

This was a 15 day supply in which there…

This was a 15 day supply in which there are directions to apply the various treatments. It was so simple to follow directions and apply. At age 52, I am embarrassed to say I have never prioritized my skincare. I went to a home show and a salesperson was trying to sell skincare and stopped me to pull me in and I dismissed it. She then took pity on me saying I didn’t need to buy anything but my skin was terrible and she gave me samples pleading with me to use them to do something to help with my skin as this will age me enormously. The timing couldn’t have been better to be introduced to Riversol as I had woken up. This routine was the start of my journey and allowed me to realize how important it is to take care of our skin. My skin actually felt soft and amazing . I changed my lifestyle to eat healthier and be more aware of how this investment isn’t a poofy superficial thing but a necessity to be healthy on the inside and out. So grateful for this opportunity.

29 December 2025
Unprompted review
Riversol logo

Reply from Riversol

We’re so glad Riversol came into your routine at just the right time, Susan 😊 It means a lot to hear the regimen was easy to follow and helped your skin feel soft and amazing. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Great Product for sure

Been using this product for several months now and I love it! There has been a visible difference using this product healthy, plumper and reduced aging spot. It’s also a Canadian 🇨🇦 product

12 July 2025
Unprompted review
Riversol logo

Reply from Riversol

What wonderful feedback, Winnie ✨ It’s great to hear you’ve noticed healthier, plumper-looking skin and a visible improvement over the past several months. We truly appreciate you sharing your experience.

Rated 5 out of 5 stars

Review of Riversol products

I have been using Riversol products since 2017 and they have definitely improved my redness and aging concerns. I have received compliments on how good my skin looks!

18 March 2026
Unprompted review
Riversol logo

Reply from Riversol

Diane, hearing that you’ve been with Riversol since 2017 means so much to us 💙 We’re so glad the products have helped with your redness and aging concerns. Thank you for being part of the Riversol community.

Rated 5 out of 5 stars

easy to use

easy to use
few steps
clear instructions

18 March 2026
Unprompted review
Riversol logo

Reply from Riversol

We’re so glad the routine was easy to use, and the instructions were clear. We really appreciate you taking the time to share this.

Rated 5 out of 5 stars

Try This product

I was impressed with the amount of samples I received and easy to follow instructions booklet.
The samples I received made a difference in my skin and it was helping clear/clean my skin. The exfoliating peel gave my skin a shiny glow. It’s worth trying.

18 March 2026
Unprompted review
Riversol logo

Reply from Riversol

So happy to hear this 💙 It’s great to know the samples and step-by-step instructions made the experience easy. Thanks for giving Riversol a try.

Rated 5 out of 5 stars

Product that transforms your skin

After using Riversol product for a couple of months I was at the store one day with my 30 year old son and a friend of his walked up to him and asked if I was his new girlfriend. We laughed and the female with him told me my skin looked absolutely amazing. She asked what skin care product I use on it and of course that's when I Introduced her to Riversol. I absolutely love how much younger this product makes you look and feel.

31 December 2025
Unprompted review
Riversol logo

Reply from Riversol

Now that is wonderful feedback ✨ We’re thrilled to hear you’ve been seeing such beautiful results with Riversol. Thanks for sharing this lovely story with us, Laura.

Rated 5 out of 5 stars

Skin Care at its Best!

Riversol is an amazing skin care experience- I love this product! After years of neglect and the very dry climate in Calgary - I needed to do something.
My face feels and looks the healthiest it has in years. Easy to apply the small amounts required and my face is glowing with the nutrients this product provides. I strongly recommend the treatments. On another note I have found the staff I have dealt with both personable & professional- they truly do know their stuff.
Definitely worth given it a try! 😃

28 February 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you, Susan! We’re so happy to hear Riversol has made your skin feel healthy and glowing. We appreciate your kind words about our team and are thrilled you’re enjoying the experience!

Rated 5 out of 5 stars

Impressed!

I did my research and after ordering the Riversol products it was all true. I’m not young with flawless skin I’m over 70 and after following the program, my skin felt clean and soft. The people are easy to deal with products came promptly, I’m impressed. I would definitely promote Riversol to you…give it an honest try.

17 January 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you, Sharon! We’re thrilled to hear the products have made your skin feel clean and soft. We really appreciate your kind words and recommendation!

Rated 5 out of 5 stars

I can’t say enough about it moisture…

I can’t say enough about it moisture product we’re great if you want a good product buy these and it only takes a small amount

10 March 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you, Billie! We’re glad you’re enjoying the moisturizer and seeing great results with just a small amount.

Rated 5 out of 5 stars

I love supporting a Canadian company…

I love supporting a Canadian company that provides superior skin care products.

18 February 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you, Susie! We’re thrilled to hear you love supporting Riversol and enjoy our skincare products. Your support means so much!

Rated 5 out of 5 stars

I love their skin care regime

I love their skin care regime. I notice my acne scars have almost disappeared, fine lines as well. I’ve just started using the retinol creme. I’m looking forward to see how this creme will make a difference.
I would recommend anyone to start using riversol. It really work. I’m sorry I didn’t start using this brand earlier.

18 March 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you, Carolyn! We’re so glad to hear you’re seeing improvements and enjoying the routine. Excited for you to experience the benefits of Retinol!

Rated 5 out of 5 stars

The Riversol Products are exactly what…

The Riversol Products are exactly what the Company stated they were,clear,smooth,beautiful glowing skin...that's what these products has done for my skin...penetration is deep,no greasy feeling,light weight and soothing...I am a true fan of these products now,best products on the market!

5 February 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you, Linda! We’re so happy to hear you love the products and are seeing such amazing results. Welcome to the Riversol fan club!

Rated 5 out of 5 stars

Skincare that provides visible results

I've used Riversol skin products for several years now and am pleased with the results. My skin is visibly smoother and clearer. The brand is very affordable, and a little product goes a long way.

18 March 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you, Alison! We’re thrilled to hear you’re seeing such great results and enjoying the products. Your support means a lot!

Rated 5 out of 5 stars

I receive the sample for a tried

I receive the sample for a tried. Those product are excellent. Now I need to finish my product to be able to order them. My skin is clear and soft. I recommend!

2 February 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you, Daniele! We’re so glad you’re enjoying the samples and loving the results. We look forward to you trying the full products soon!

Rated 5 out of 5 stars

When it comes to the skin on your face you shouldn't play with it I give this combination treatment 10 out of 10.

I have to say Riversol's complete facial skin care routine is amazing. While using consistently I have noticed a dramatic change in the barrier of my skin. My face feels soft and supple, fine lines are disappearing, and the moisture of my skin is superb. Using the combination consistently has proven to shown results. The cream is a very thick you only need a little bit to cover the surface of your skin and retain the moisture that you've been missing. The serum is probably my favorite it leaves my skin feeling rejuvenated and tight which is perfect because I support anti-aging because I am aging. Like all skin routines you have to keep up with it in order to see the results. There's also a facial peel which is pretty cool use it once a week and you can literally feel your skin tingling which I assuming is the dead epidermis lifting off of your face. I recommend this treatment it's totally worth it. It's right up there with even the most expensive skin care treatments available for a fraction of the cost. Great job Dr Riversol And thank you from a new loyal customer

EDIT: I put the wrong Dr's name. I meant Dr. Riversol. . But i changed it. Either way awesome stuff!!

13 January 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much for your thoughtful review, Ghost! We’re thrilled to hear you’re seeing such great results. And just to note—Riversol was founded by Dr. Jason Rivers. We truly appreciate your support and are so glad to have you as part of the Riversol community!

Rated 5 out of 5 stars

It did make my face soft

It did make my face soft, clean, and blemish free. But it was wash your face, put a scrub on face, 20 min. face mask. Just a lot for someone who doesn't use make up. An has little time for self help with the looks department.

10 March 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you for your feedback, Bonnie! We’re so glad to hear your skin felt soft and clear, and we appreciate your thoughts on the routine 😊

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