Riversol Reviews 

1,464
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 772 reviews, reviewers overwhelmingly had a great experience with this company. Customers enthusiastically praise the high quality and effectiveness of the skincare products, frequently noting visible improvements in skin texture, hydration, and a healthy facial glow. People also appreciate the reliable delivery service and the responsive, professional customer support team that readily assists with any questions. Some reviewers were not happy with specific items, mentioning that certain creams or treatments did not provide the expected results for their unique skin types. A few people also noted minor challenges with navigating the online checkout process or dealing with specific product packaging details.

What people talk about most

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with how products leave skin... See more

User experience

Consumers find user experience to be positive, highlighting lightweight textures, quick customer support... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Riversol for over 5 yrs and am constantly being told I don’t look my age. I’m 67 and I use the anti aging trio along with the eye cream and the new hyaluronic acid serum. The lightw... See more

Company replied

Rated 5 out of 5 stars

I'm loving Riversol products! So far I've tried the moisturizing concentrate which is AMAZING for post menopausal, severely dry skin. The cleanser & serum are lovely and retinol neck cream is also AMA... See more

Company replied

Rated 5 out of 5 stars

Riversol has amazing skincare products, backed up by very professional customer service. I've been using their products for years, and they have been outstanding! Prompt delivery with tracking make... See more

Company replied

Rated 5 out of 5 stars

I’m so happy with these products! The complete package has been amazing for my skin. I went from having dry skin to finally feeling hydrated, healthy, and glowing. I could really see and feel the dif... See more

Company replied


Company details

  1. Health and beauty shop

Written by the company

Board-certified dermatologist Dr. Jason Rivers created Riversol after more than 20 years of clinical dermatology to offer a safe, anti-aging solution for his patients with sensitive skin. In 2018, Dr. Rivers made samples of Riversol completely free for everyone to try. Reduce the look of wrinkles, dark spots, and sun damage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,464)

778 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I first tried out Riversol a couple of…

I first tried out Riversol a couple of years ago with the free trial pack. I won't use anything else now. I love the products and I love that this is a Canadian company with made in Canada products.

12 August 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you for your wonderful review! We’re delighted that Riversol has become a trusted part of your skincare routine since trying the samples. We’re especially glad you appreciate our Canadian roots and products. Your continued support means so much to us!

Rated 5 out of 5 stars

Highly recommend

Both their products and customer service are excellent.

5 August 2026
Unprompted review
Riversol logo

Reply from Riversol

Patrick, thank you for your kind review! We’re so pleased to hear you’ve had a great experience with both our products and our Customer Care team. Your recommendation means a lot to us, and we truly appreciate your support!

Rated 1 out of 5 stars

Difficult to add and remove products during check out.

It is very challenging to add the products I want to my check out list.
I cannot find Miscellar water on the list.
Please keep it simple as I am thinking of closing my file even though I love all the products.

10 August 2026
Unprompted review
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Reply from Riversol

Patti, we’re sorry to hear you’ve had trouble navigating your order. We’d love to help make things easier and assist you with adding the Micellar Water and completing your order. Please reach out to us directly at 1-866-774-8377 or info@riversol.com, and our team will be happy to help!

Rated 5 out of 5 stars

Love how my hands feel!

Love how my hands feel using this hand cream. Definitely well worth it!

5 August 2026
Unprompted review
Riversol logo

Reply from Riversol

Charlotte, thank you for your lovely review! We’re so glad you’re enjoying the Peptide Hand Cream and the way it leaves your hands feeling. We truly appreciate your support!

Rated 5 out of 5 stars

I love the way my skin looks and feels…

I love the way my skin looks and feels after discovering this company a few years ago. I also appreciate that there are no strong scents in anything I’ve used. And, of course, bonus points for being a “local-to-me” company.

10 December 2025
Unprompted review
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Reply from Riversol

Jennifer, thank you for your lovely review! We’re so happy Riversol has become a trusted part of your skincare routine. It’s wonderful to know you appreciate our fragrance-free approach and Canadian roots. We truly appreciate your support!

Rated 5 out of 5 stars

Great products

Great products, and the website is really user friendly...

10 August 2026
Unprompted review
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Reply from Riversol

Karen, thank you for your kind review! We’re so glad you’re enjoying our products and found the website easy to navigate. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

I love Riversol's products

I love Riversol's products! They work so well on my skin, I use a full complement of skin care products including the body lotion, hydro gel masks, glycolic peel... All of the products are high quality and actually do what they claim for your skin. Huge fan!!

10 August 2026
Unprompted review
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Reply from Riversol

Cathe, thank you for being such a wonderful Riversol fan! We’re thrilled to hear you’ve found so many favourites across the line and that you’re enjoying the quality of our products. Your enthusiasm means so much to us—thank you for your continued support!

Rated 5 out of 5 stars

Great online store

Great online store, great customer service, and most of all, great products that do what they say.

1 August 2026
Unprompted review
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Reply from Riversol

Suzanne, thank you for your lovely review! We’re delighted to hear you’ve had such a positive experience with Riversol, from our products to our Customer Care team. We truly appreciate your support!

Rated 3 out of 5 stars

Great products, subscription not so much

I love the products, but I hate having to navigate around the subscription option, which means I can't log in to shop, but have to check out as a guest. I can't use the products fast enough to subscribe, and having that forced on me is a bit of a turnoff.

14 July 2026
Unprompted review
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Reply from Riversol

Thank you for sharing your feedback, Diana. We’re glad you’re enjoying the products, and we’re sorry the membership option has made ordering frustrating. We appreciate you bringing this to our attention and will share your comments with our team as we continue improving the shopping experience. For an easier experience, please give us a call at 1-866-774-8377, and our customer service team would be happy to help you with an order over the phone.

Rated 3 out of 5 stars

Riversol

Refreshing Gel Cleanser (50mL) - I love how little little bottle can carry me through months of skin care. I wash my face twice, sometimes 3 times a day. A little goes a long way. It’s smooth and gentle.
Refreshing Gel Cleanser (5Moisturizing Concentrate (15mL) - Love this little morning dollop of hydration.
Hydrating Cream Cleanser (50mL) - Have not used as of yet.
Exfoliating Glycolic Peel - I bought this because I love how lush my skin felt after doing the free trials. Absolutely recommend to anyone.
Redness Calming Mask - I’ve used this a few times, along with the redness treatment regiment. So far I am not noticing a reduction. My skin feels smooth and hydrated, but I don’t think the products have been affective so far to ease the rosacea.
Anti-Redness Serum (30mL) - I’m really not noticing a difference with this product. I use as recommended, once a day. It’s not as soothing of a product I thought it would be. I think I prefer the mask.
Daily Glow Mineral Sunscreen SPF 50+ - SHADE 100 - My favourite product by far! It gives me such a dewey and fresh glow and helps to tone down my rosacea. If riversol released makeup line for rosacea clients, I think that would do phenomenal! Right now the somewhat affordable market is IT Cosmetics (which oftentimes discontinue their SPF line), and I think Laura Geller has marketed, but I have never tried their product. The one downside of this product is that it is fairly oily, and id like to have slightly more coverage.

Orders are fairly quick. Especially for living on the opposite end of the country in Newfoundland.

I love being able to pay monthly for skin care. Buying a bundle of products at once is intimidating on a lower income. I’ve tried almost everything else, which usually resulted in painful flare ups. With Riversol, my skin isn’t going through a dramatic change, but it’s an improvement over La Roche Posay and Proactive. Lastly, your customer care service team is amazing. However, I would like to suggest a concierge membership service. For clients like myself, I’ve struggled all my life with rosacea. It’s one of my deepest insecurities. It would be amazing to have dermatologists on staff who can do in every sense of the word “FaceTime”. Help me come up with an improved routine that my skin will love, and let us be part of the research. Let us help you build a brand that’s more inclusive about individual struggles that are paying a membership price.

I am only giving 3 stars, because there is room for improvement with the redness control line. We need more.

Thank you.

7 August 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you for taking the time to share such detailed and thoughtful feedback. We’re so glad you’ve found several Riversol favourites, and we truly appreciate your suggestions for improving our redness-control products and support. Your feedback is incredibly valuable as we continue working to better serve our community. We’re also happy to hear our Customer Care team has been there for you along the way!

Rated 5 out of 5 stars

It's a reputable company

It's a reputable company, they deliver on their promises, and their products are 100% effective. It helped with my dry skin. I highly recommend the product.

5 August 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you for your wonderful review! We’re so pleased to hear Riversol has made a positive difference for your skin. Your trust and support mean so much to us, and we’re grateful to be part of your skincare journey!

Rated 5 out of 5 stars

The Best products!…

I love my products and the company.Great customer service!

6 August 2026
Unprompted review
Riversol logo

Reply from Riversol

Bessie, thank you for your kind review! We’re so happy to hear you’re enjoying your Riversol products and that you’ve had a great experience with our Customer Service team. We truly appreciate your support!

Rated 5 out of 5 stars

Riversol has been my company of choice for skin care for over five years.

Riversol has been an excellent company to order from in my over five years of being a customer. The customer service is outstanding: questions answered and product delivery prompt and efficient.
The products are excellent. Starting with my first interest in the product line over five years ago.
Firstly, the business started by a well-respected Vancouver dermatologist wanting to help patients with a concern for sensitive skin.
Secondly, a free 15 day sample kit to see how you like the products, plus instructions for daily use. Who else does that? A wee sample from the cosmetician a the drug store is pointless. A FIFTEEN DAY sample kit from Riversol is brilliant.
I get compliments on my skin all the time, which is pretty nice when you’re 71 !!

5 August 2026
Unprompted review
Riversol logo

Reply from Riversol

Kathryn, thank you for your wonderful review and for being a valued Riversol customer for so many years! We’re truly grateful for your trust and support. It means so much to hear that our products and service have become such an important part of your skincare journey. Thank you for sharing your experience with others!

Rated 5 out of 5 stars

Anti aging Trio - it is amazing and works!

I have been using the anti age trio for sometime now and it has changed the look and feel of my face greatly. If you are a bit on the side as I am (a wash and go) person, the travel size helps tremendously to keep you on routine, so as they say, don’t leave home without it! After about 8 good months of nailing down the routine, I am amazed at the look in the mirror. I have lost a substantial amount of weight leaving the skin of a double chin needing a “pick up” and I have seen a tighter looking skin with zero surgery! I am so happy and impressed!! I am a Riversol trio cheerleader amongst family and friends. After leaving a 50th Anniversary gathering for a family couple, I had to revel in the amount of family that said “where are your wrinkles”? When a lot of them were very close to my age of 66, my face felt and looked much younger! So before your next gathering, I highly recommend any of the products that suit your need! The ordering is super fast and accurate and if you have ANY questions - customer service practically answers before you send- so quick and full of information.

15 May 2026
Unprompted review
Riversol logo

Reply from Riversol

Diane, thank you for sharing your incredible Riversol journey with us! We’re so happy to hear how much you’re enjoying your routine and that you’ve found products that work beautifully for you. We truly appreciate your enthusiasm, kind words about our team, and for sharing Riversol with your loved ones!

Rated 5 out of 5 stars

Amazing product

Amazing product! For me, I saw instant results when using the serum and the moisturizer wasn’t greasy or heavy. Cannot recommend enough!

26 July 2026
Unprompted review
Riversol logo

Reply from Riversol

Jennifer, thank you for your wonderful review! We’re so happy to hear you’re enjoying your Riversol favourites and the way they fit into your routine. Your recommendation means so much to us, and we truly appreciate your support!

Rated 5 out of 5 stars

Overall very positive comments . . . . .

The company and their team are very helpful if and when you have some question. The products are very good and especially for people who have sensitive skin. Like all good things, the results take some time after consistently applying the products as instructed - - - which, I believe is only the right way to introduce new products to people. I am very pleased. Thank You!!

21 May 2026
Unprompted review
Riversol logo

Reply from Riversol

Sharon, thank you for your thoughtful review! We’re so glad to hear you’ve had such a positive experience with Riversol and our team. We truly appreciate your trust in our approach and your dedication to your skincare routine. Thank you for your support!

Rated 5 out of 5 stars

I love Riversol products in general

I love Riversol products in general. I give them as gifts for my family and friends

5 August 2026
Unprompted review
Riversol logo

Reply from Riversol

Kali, thank you for your lovely review! We’re so happy to hear Riversol has become a favourite and that you’re sharing it with the people you care about. We truly appreciate your support and are grateful to be part of your skincare journey!

Rated 5 out of 5 stars

Great Canadian Skin care Company

I’ve been using Riversol since 2018 when I started w the sample pack to trial . I’ve been a faithful user since and have integrated all Riversol products into my skin regimen. I’m 72 and although I have always taken care of my skin, I credit Riversol for any compliments I receive. Riversol has a great rewards program and love that it’s a Canadian Co. I appreciate that this company is always trying to improve and or update their line with input from their customers. 😊

4 August 2026
Unprompted review
Riversol logo

Reply from Riversol

Irene, thank you for your wonderful review and for being a longtime member of the Riversol community! We’re so grateful for your years of support and love hearing how our products have become part of your daily routine. Your feedback and trust mean so much to us, and we’re thrilled to have you with us!

Rated 5 out of 5 stars

CSR + Math Issue = Problem Solved

As a new subscriber, I needed help understanding my credits. I used the online chat service and had a seamless, quick and terrific experience with CSR “King.” He was polite and explained the transaction process at checkout. Seamless!

22 July 2026
Unprompted review
Riversol logo

Reply from Riversol

Britt, thank you for sharing your experience! We’re so glad our team could provide the guidance you needed and make your first experience with Riversol smooth. We’ll be sure to share your kind words with King. We truly appreciate your support!

Rated 5 out of 5 stars

I love the products they offer

I love the products they offer. I have been using them for about a year and am very happy with results. I appreciate the discounted offers to loyal customes.

3 August 2026
Unprompted review
Riversol logo

Reply from Riversol

Laura, thank you for your kind review! We’re so happy to hear you’ve been enjoying your Riversol routine and appreciate the support of our loyal customers. We truly value having you as part of the Riversol community!

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