Rivervale Reviews 

4,916
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 609 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, proactive approach, and clear explanations throughout the leasing process. Many people highlight the service as smooth, easy, and straightforward, appreciating the excellent communication at every stage. The overall user experience is often described as first-class, noting the efficiency and ease of interactions. Delivery is frequently mentioned as quick, convenient, and handled by friendly, professional drivers, contributing to a stress-free experience. However, some customers also noted occasional minor hiccups related to delivery. These issues were often attributed to external companies or quickly resolved by the proactive team, ensuring a largely positive outcome.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often describing it as outstanding, first-class, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's proactive... See more

Delivery service

Users describe positive interactions with delivery service, highlighting fast delivery times and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second time using Rivervale, and Jordan Nailard has been absolute class throughout. When a stock error meant the car I wanted was mistakenly sold by someone else, Jordan didn’t just ring... See more

Company replied

Rated 5 out of 5 stars

Everyone at Rivervale is always willing to help and offer any support and advice. They are proactive and left me feeling reassured and calm when handing back my original lease car that ended and repla... See more

Company replied

Rated 5 out of 5 stars

I've dealt with Rivervale twice now and the experience I have received as been first class. Any questions and Matt responds so quickly and always comes back with a positive answer they really do go t... See more

Company replied

Rated 5 out of 5 stars

Kyle was a pleasure to deal with, sourced the car we wanted and kept us fully informed from the start to us receiving the car. Even followed up to make sure everything was as it should be once the car... See more

Company replied


Company details

  1. #5 of 36 best companies in Leasing service
  2. #6 of 91 best companies in Car dealer
  3. #4 of 44 best companies in Motor vehicle dealer

Written by the company

Rivervale is a trusted UK vehicle leasing specialist, helping personal and business customers find the right car or van lease with confidence. From brand-new cars and electric vehicles to vans, pickup trucks and commercial vehicles, we make leasing simple, transparent and straightforward. We are proud to be rated Excellent on Trustpilot, with thousands of customer reviews reflecting the service, support and care we aim to deliver every day. Whether you are leasing your first car, upgrading your company van, expanding a fleet or looking for a specialist minibus solution, our team is here to guide you through the process from enquiry to delivery. At Rivervale, we provide competitive car leasing and van leasing deals across a wide range of makes and models. Our leasing consultants take the time to understand what you need, whether that is a practical family SUV, a cost-effective electric car, a reliable business van, a premium company car or a commercial vehicle ready for work. We help explain contract lengths, annual mileage, initial rentals, maintenance options and delivery times in plain English, so you can make an informed decision without confusion or pressure. One of the things our customers value most is our honest and transparent approach. We believe leasing should feel clear from the start, which is why we focus on straightforward pricing, helpful advice and regular communication throughout the order process. Our aim is to make sure you understand exactly what you are choosing, what is included and what happens next. Rivervale offers nationwide delivery, making it easy for customers across the UK to lease a new car or van without needing to visit a showroom. Once your vehicle is ready, we help arrange delivery directly to your door, whether you are at home, at work or managing vehicles for a business. As well as personal and business car leasing, Rivervale has a strong focus on van leasing and light commercial vehicles. We support sole traders, small businesses and larger organisations with van lease deals that help keep them moving. From compact vans and crew vans to large panel vans and pickups, our team can help find a vehicle that suits your workload, budget and practical requirements. For businesses running multiple vehicles, Rivervale also provides fleet management solutions designed to reduce admin, improve control and support drivers. Our fleet services can help businesses manage vehicle supply, servicing, maintenance, driver support, compliance and day-to-day fleet operations. Rivervale is also a specialist in minibus leasing, minibus finance and minibus support services. We work with schools, charities, community groups, care providers and organisations across the UK, helping them find suitable minibus options alongside safety inspections, driver training and ongoing support. We are brokers, not lenders, which means we work with a panel of leasing companies, finance providers and manufacturer partners to help customers access suitable vehicle leasing options. Rivervale Cars Limited and Rivervale Minibus Limited are authorised and regulated by the Financial Conduct Authority for relevant consumer credit activities. Above all, Rivervale is built around service, trust and long-term relationships. Our customers choose us because we combine competitive leasing deals with real people, clear communication and support that continues beyond the initial enquiry. Whether you are looking for your next personal car lease, a business car lease, a van lease, fleet support or a minibus solution, Rivervale is here to help make motoring manageable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(4,916)

611 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful from order to delivery…

Very helpful from order to delivery will use again and would differently recommend well done

23 June 2026
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Reply from Rivervale

Thank you so much for your recommendation, Neil We are glad to hear this and hope to see you again next time. We hope you enjoy your new vehicle!

Rated 5 out of 5 stars

Jim and the staff were excellent…

Jim and the staff were excellent throughout the process.

23 June 2026
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Reply from Rivervale

Thank you, Steven. We are really pleased to hear this and hope you enjoy your new wheels!

Rated 5 out of 5 stars

Excellent and efficient service with my…

Excellent and efficient service with my point of contact Jordan. Our second vehicle lease with Rivervale.

22 June 2026
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Reply from Rivervale

We are so pleased to hear your experience was excellent and efficient, Sam. Thank you for leaving us such a nice review, we hope you enjoy your new vehicle and hope to see you again!

Rated 5 out of 5 stars

My first time leasing a car and it was…

My first time leasing a car and it was amazingly easy. Jack at Rivervale was excellent. He explained the process clearly and answered all my numerous questions! There was absolutely no pressure and this gave me time to make my mind up. I was kept up to date at every stage and everything went without a hitch. Absolutely the best experience I've ever had regarding changing my car. Thank you Rivervale team and Jack who were always so helpful.

22 June 2026
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Reply from Rivervale

Thank you so much for your kind works, Sheila, we really appreciate it. We are pleased to hear your experience was easy and Jack was excellent. Thank you for choosing Rivervale, we hope you enjoy your new car!

Rated 5 out of 5 stars

The team make car leasing hassle free

The team make car leasing hassle free. Very professional staff with great customer service. Would highly recommend. I’ve used them twice now.

19 June 2026
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Reply from Rivervale

Thank you so much for your recommendation, we are pleased to hear your experience was hassle free. We appreciate you continuing to choose Rivervale, we hope to see you again, enjoy your new wheels!

Rated 5 out of 5 stars

One very satisfied customer

Nothing was too much trouble .these guys go out of their way to make sure the vehicle is exactly what you want .Thankyou Ross King you're an absolute diamond 💎

19 June 2026
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Reply from Rivervale

Thank you for taking the time to leave us such nice review, Maureen. We are pleased to hear Ross helped you get the vehicle you were looking for, enjoy!

Rated 5 out of 5 stars

First time leasing

From the first phone call to receiving my car the whole process as been straightforward Jordan has been very helpful and always returns calls promptly only had the car a day so will see how it goes but no complaints at all

19 June 2026
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Reply from Rivervale

Thank you, Steven. We are pleased to hear the process of getting your car was straightforward, and Jordan was able to help. We hope you enjoy your new car!

Rated 5 out of 5 stars

Excellent Service...

Jim and the team were great from start to finish, keeping us informed at every step of the way. Highly recommend them to anyone looking for a car lease.

19 June 2026
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Reply from Rivervale

Thank you so much for your recommendation, Mark, we really appreciate it. We are glad Ito hear the team was helpful, thank you again for choosing Rivervale. Enjoy your new wheels!

Rated 5 out of 5 stars

Rivervale lease experience

From the outset Rivervale have been prompt and clear with the information, keeping me updated with the progress of my lease. Only negative (which was outside of Rivervales control) was the day of delivery, but they chased the dealership for an eta and provided a 2hour window within 2 hours when I could expect delivery... All in all I seamless transition from my previous lease provider...

19 June 2026
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Reply from Rivervale

Thank you, Mark. We really appreciate you taking the time to leave us such a nice review. We're sorry to hear about thew slight hiccup but are glad to know it was resolved, enjoy your new lease!

Rated 5 out of 5 stars

Great customer service again

Great customer service again! I have had lease cars with Rivervale for 11 years now. Friendly, responsive, honest, open and trustworthy. Jack kept in regular touch, listened to what I was looking for and and found me a competitive deal for when I needed it. Highly recommend.

12 June 2026
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Reply from Rivervale

Thank you so much for your recommendation, Chris.
11 years is amazing! We really appreciate you continuing to use and trust Rivervale for your cars. We are pleased to hear you got a competitive deal and hope you enjoy your new car! We hope to see you again.
The Rivervale Team

Rated 5 out of 5 stars

My journey with rivervale

Im very happy with rivervale and I'm now on my 3rd leasing car, mr Jordan Nailard is a pleasure to work with and not your typical salesman who talks aloud of poo.

18 June 2026
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Reply from Rivervale

Thank you for continuing to choose Rivervale, Karen, we really appreciate it. We are pleased to hear you are happy with your experience, we hope you enjoy your new car!

Rated 5 out of 5 stars

The promptness and ease of getting the…

The promptness and ease of getting the car I wanted. Kyle was very professional and extremely helpful.

17 June 2026
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Reply from Rivervale

Thank you for taking the time to leave us such a nice review, Munsuhks. We are thrilled to hear your experience was professional and helpful. Enjoy your new car!

Rated 5 out of 5 stars

Stuck with Rivervale for the renewal

We first used Rivervale 3 years ago and when it came time to replace our current vehicle we stuck with them. We checked other companies first, obviously and decided to stay with Jim and Rivervale.

17 June 2026
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Reply from Rivervale

Thank you, Steve. We are pleased to hear you are continuing to choose Rivervale and we really appreciate it! We hope you enjoy your new vehicle!

Rated 5 out of 5 stars

Efficient, friendly and great old fashioned customer service

Leasing the car from Riverdale was easy and efficient. I started the journey through leaseloco and ended up with Riverdale. I was looked after by Jordon and from the first contact to the last call checking I was happy with the car, I was kept informed and had all of my questions answered. If only it was this simple with every company. No unnecessary steps, no selling, just informative and open conversations, and lease deal that im really happy with.

16 June 2026
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Reply from Rivervale

Thank you for choosing Rivervale, Lee. We appreciate you taking the time to leave us such a nice review and we hope you enjoy your new wheels!

Rated 5 out of 5 stars

Outstanding service from start to finish

From my initial enquiry through to taking delivery of the car, the entire process was seamless and stress-free, with regular updates provided on the progress of the order.
Thank you to Matt and the team at Rivervale. We are absolutely delighted with our new car and couldn’t be happier with the service we received. I would highly recommend them to anyone looking for a hassle-free car leasing experience.

16 June 2026
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Reply from Rivervale

Thank you so much for your recommendation, Sam. We are so glad to hear the process was seamless, we hope you enjoy your new car!

Rated 5 out of 5 stars

Mat help me out a lot the best service…

Mat help me out a lot the best service I had most recommended

15 June 2026
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Reply from Rivervale

Thank you so much for your recommendation, Ismail we really appreciate it. We are pleased to hear you had good service, we hope you enjoy your new vehicle!

Rated 5 out of 5 stars

This is the second car I've had…

This is the second car I've had arranged by Rivervale. Mat ensured that I was up to date with the swap over and the team at Rivervale ensured that it was a smooth uncomplicated expieriance. The pick up and delivery was a simple 15 minutes and the delivery of the new car just as easy.

12 June 2026
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Reply from Rivervale

Thank you for continuing to use Rivervale, Darren we really appreciate it. We are thrilled to hear this and hope you enjoy your new car!

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