RivriseReviews 

41
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Still no reply from last year in October... trainers brke wanted my money back a few emails later nothing! Don't bother with them reporting to trading standards and financial Ombudsman

Rated 1 out of 5 stars

Ordered a pair of boots paid express delivery but was made to wait over a week for delivery. When boots turned up found them faulty, reported back to rivrise who just didn’t care. All they ever send y... See more

Rated 1 out of 5 stars

bad customer service blocked from facebook account can see when not loged into facebook brought a pair a few days ago worked ok for 1 shift before shoe dedrigation occured arch of shoe digging i... See more

Rated 5 out of 5 stars

The airstride shoes which this company sells I am more than happy with. I bought these as I am required to wear steel toe caps in my job and they are very stylish and have had a few compliments at wor... See more

Company details


Contact info

2.3

Poor

TrustScore 2.5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(41)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth and easy service

My experience with this company has been smooth and easy, i purchased a pair of their grey safety shoes and i had to exchange it for a smaller size due to me clicking the wrong one when ordering. Exchange was easy and smooth, they responded to my email within a few hours.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Received my safety boots today and…

Received my safety boots today and first day at work so far so good. Surprised how comfortable and soft they are. They also provided free gel insoles which helps a lot! My order arrived only within a few days so I'm happy with it. Will be letting other guys on the site know where to get some from.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

I gave this company a go as i kept…

I gave this company a go as i kept seeing their videos on my facebook page and my partner actually needed new safety shoes for a while. Initially when I bought them they didn't fit but their customer support was very fast and easy to start an exchange with and got it changed for the correct size. I will be using this company again in the future when my partners needs another pair.

3 August 2025
Unprompted review
Rated 1 out of 5 stars

The shoes took over a month to be…

The shoes took over a month to be delivered and only arrived then as I emailed them. Left on the driveway by the courier in the rain.
They were not damaged but did not fit even after getting as size bigger as advised.
Contacted the company for a return and have had to send more emails to get a response.
Told I can have a refund but I need to send them back to China at my own expense.
Rip off company.
They show a false star rating on their promotions from goodness knows what organisation.
I commented on their Facebook promotion pages and even put their email reply on there. Funny but I seem to be blocked now.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered from what I was lead to believe…

Ordered from what I was lead to believe a UK SITE. trainers arrived 11 days later from china , ordered my size and these were way too small , tried contacting them for a return address , this took another week to get a response,, finally got a return address and it turns out it will cost you £31 to return these safety trainers , complete rip off and to be fair the quality is poor , think twice before you buy from these scammers , they do not like replying to emails once they have your money

18 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scam !!

Scam scam scam !!! Poor quality safety trainers, lace system broke within 3 days of wearing, I’ve emailed the company many times now and had no replies. Very poor customer service. Product took 3 weeks to arrive and I didn’t even get 1 week of wear out of them. DO NOT PURCHASE ANYTHING FROM THESE THIEVING SCAMMERS !!!!

3 July 2025
Unprompted review
Rated 1 out of 5 stars

bad customer service

bad customer service

blocked from facebook account can see when not loged into facebook brought a pair a few days ago worked ok for 1 shift before shoe dedrigation occured arch of shoe digging into arch of foot brought what i seemed to be the correct size apparently not

fake company / scam

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Safety trainers not true to size too…

Safety trainers not true to size too small company eventually responded with returns address (private house) sent at own expense they claim not received with proof of photos sent by email and stopped communicating not refunded, out of pocket cost of trainers which have been returned and postage - Poor quality - Poor customer service - Poor communication - Very Dissatisfied - Avoid!

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered on 23/4. Still no tool or contact from them.

I ordered a fixing tool on the 23rd April. Emailed on the 25th May to say it has still not been delivered. I had a reply saying there was a delay and it will be with me in a couple of days. Emailed on the 17th June to say it has still not arrived and I would like a refund. Not had a reply or a refund. Starting to think it’s a con. Be warned.

26 June 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look