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Roamless Reviews 1,426

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,261 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of use, from getting started to installing and adding funds, highlighting a seamless user experience. Many appreciate the service for its convenience and reliability, especially for international travel, noting its effectiveness in various countries and for avoiding high roaming charges. People also find the pricing reasonable, particularly for the flexibility it offers. However, some customers were dissatisfied with the connectivity in specific locations, reporting poor reception or difficulty connecting. A few other people also felt that the service was expensive, especially compared to local SIM card options in certain regions. There were also occasional mentions of issues with transferring accounts to new phones or difficulties with the app requiring GPS location.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and seamless... See more

Service

Users describe positive interactions with service. Many praise the excellent service, highlighting its... See more

Price

Reviewers highlight positive aspects of price, often finding it reasonable, affordable, and even cheaper than... See more

Application

People report positive experiences with the app, praising its ease of use for managing data, making calls,... See more

Location

Clients share ambiguous opinions on location coverage. Many customers praise its functionality across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to get started. Clear data usage information. Easy credit purchases. Changed countries no problem and now added a phone number - brilliant. I have used many products from other companies an... See more

Rated 4 out of 5 stars

Have to be honest. I had difficulty getting it to work properly. It was probably “operator error”, but I didn’t find it very intuitive. After contacting customer service, they stayed on line with me f... See more

Rated 5 out of 5 stars

Seamless transition to my data at anywhere I travel with very reasonable cost. I have happily used Roamless in the USA, Germany, Greece, Thailand, Costa Rica, Mexico, Canada, Colombia, etc.. All my ex... See more

Rated 5 out of 5 stars

Just came back from a trip to Aussie, N.Zealand, Bali and Singapore. Roamless worked seamlessly everywhere, instant data wherever we went. Top it up whenever and wherever you need to, and beats havin... See more


Company details

  1. Telecommunications service provider
  2. Mobile network operator
  3. Software company

Written by the company

Roamless is revolutionizing the way travelers stay connected. With our cutting-edge eSIM technology, you can enjoy seamless mobile data coverage in over 200 countries. Forget the hassle of swapping SIM cards or hunting for Wi-Fi; our single eSIM automatically adapts to your location, providing you with affordable data rates wherever you go. What sets Roamless apart is our user-friendly, pay-as-you-go model. Your account balance is all you need for instant access to mobile data, with no need to select countries or purchase specific data plans. Even better, your balance never expires, so you can use it for multiple trips without worrying about any hidden fees or expiration dates. Choose Roamless for a truly effortless and economical global travel internet experience. Our commitment to convenience, affordability, and customer satisfaction has made us a trusted choice for modern travelers. Join us on our journey to make global connectivity as simple as it should be.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Seamless transition to my data at…

Seamless transition to my data at anywhere I travel with very reasonable cost. I have happily used Roamless in the USA, Germany, Greece, Thailand, Costa Rica, Mexico, Canada, Colombia, etc.. All my experiences at those places were good..

8 May 2026
Rated 1 out of 5 stars

Incredibly expensive

Whilst fairly easy to use, it is VERY expensive - buy SIMs locally in the countries you visit, much much cheaper! cost me over £60 for a month in Thailand for data, my girlfriend got an unlimited SIM for less than £20 when we landed in the airport (would have been half the price had we gone to a 7eleven outside the airport). RIP OFF!

2 May 2026
Roamless logo

Reply from Roamless

Hi Marc,

Thank you for your review.

Roamless works on all 3 major networks in Thailand (AIS, dTac, True Move) --offering very strong coverage across the country. And the per GB rate on the 20GB data plan currently is $0.97 (for users who need larger buckets of data with a cheaper per GB rate).

Having said this, local, physical tourist SIM cards can be cheaper (per GB), especially for large data plans; you are right of course.

The core tradeoffs with physical SIMs are:
- having to swap SIM cards (or carrying a second device since most flagship devices either have 1 SIM slot, or like iPhones, no physical SIM support these days),
- being relegated to a single network/operator (with no alternatives/option to switch if needed),
- and of course not having the flexibility to use the same eSIM and balance on future trips to different destinations (and wasting unused data on the physical SIM if your data requirements are not high or if you're having a shorter trip)

Our network teams are always working towards expanding our coverage and offering better rates to our users. So thank you again for your feedback regarding Thailand.

We wish you safe travels.
Best,
Roamless Team

Rated 3 out of 5 stars

Good generally but some delays in…

Good generally but some delays in connection maybe my fault?

3 May 2026
Roamless logo

Reply from Roamless

Hi Richard,

Thank you for your review. If you're moving across borders, or manually changing networks in your current location, new network connections and data sessions could take around 1-2 minutes to establish (especially if you are connecting to a network for the first time in your destination). This is normal.

However, if there is a different pattern or delays you are seeing/observing, it could be a device-side setting that may need adjusting, so please reach out to our support team from in-app chat and they will be able to assist you.

We wish you safe travels.
Best,
Roamless Team

Rated 1 out of 5 stars

The absolute worst experience false…

The absolute worst experience false advertising. Very difficult to use. I tried getting a number in Japan and got charged another $28. Now I have a $46 credit US and I cannot use this and no one is calling from support to help me reverse the charges. I emailed Support and no one responded to my email. False advertising very difficult to use. Don’t waste a dollar on this app. I would say this is the biggest scam ever..

12 May 2026
Unprompted review
Roamless logo

Reply from Roamless

Hi Rashpal,

We are sorry to hear about your experience. As we cannot locate any emails or chats in our support system under your name, if you can please send a new email to support@roamless.com and include the registered email address you have for your Roamless account we will appreciate it.

This way we can access your account records, identify the problem and get in touch with you directly to make things right of course.

We look forward to hearing from you.
Best,
Roamless Team

Rated 1 out of 5 stars

Too expensive for Egypt

Too expensive for Egypt. There are lots of alternatives which are almost half price

3 May 2026
Roamless logo

Reply from Roamless

Hi Onur,

Thank you for your review. Our current pay-as-you-rate for Egypt is $3.95/GB, but for larger data needs, we also have 20GB data plans available (valid 30days) that reduce this rate to $2.45/GB.

Also, if you believe your device is consuming your data faster than expected, we recommend checking the below settings on your device to make sure that iOS is not using your eSIM for background services or other apps are not using cellular data for cloud backup (and consuming your balance faster).

1. Set your Roamless eSIM to "Low Data Mode" (iOS)
This setting will ensure that your eSIM is not used for iOS background tasks and "system usage" of mobile data is minimized, conserving your Roamless balance
- Go to Device Settings > Cellular (or Mobile Data) > scroll down to SIMs > Roamless eSIM > Data Mode
- Select "Low Data Mode" from the list

2. Turn off "iCloud Backup while on mobile data"
This setting will ensure that your account is only backed up to iCloud when you're using a WiFi connection, and not when you're using mobile data on your Roamless eSIM, conserving your Roamless balance
- Go to Device Settings > Apple Account, iCloud > iCloud Backup
- Turn off the toggle "Backup Over Cellular (Mobile) Data"

3. Additional Tips:
Most streaming apps have settings that allows for content download using mobile data, or cloud backups using cellular data (e.g., Photos app)

It is recommended that you check these app settings (e.g., Netflix, Spotify, Photos) to make sure that you have the desired 'offline mode' or 'content download' settings, turning off mobile data usage as needed.

We hope this helps. If you have any questions, please reach out to our support team any time. We'll be more than happy to help out.

Best,
Roamless Team

Rated 5 out of 5 stars

Using the assistance when experiencing…

Using the assistance when experiencing some difficulties with my husbands Roamless, the team were able to troubleshoot the problem and had us back up and running in no time, the whole while we were on a tour bus! Excellent service and highly recommend Roamless!

10 May 2026
Unprompted review

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