I have robens sleeping pads, stove and ordered a tent from the website.... Was delivered safely, but there were issues with postal address, tried to explain but language barrier issues I guess. Alls w... See more
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Robens is top quality products, made to last and designed to perform at the highest level whilst delivering unrivalled value are the very foundation of the Robens dynamic range of outdoor equipment and accessories. Robens is outstanding design, high pe...
Contact info
Kornvej 9, 7323, Give, Denmark
- +45 6915 2018
- customerservice@robens.de
- robens.de
Replied to 77% of negative reviews
Typically replies within 48 hours
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Sleeping pad heavier than advertised
The product is actually 50 grams heavier than mentioned in the description. 430 grams instead of 380. If I would have known I probably had chosen another sleeping pad. But still, the price is quite ok at least :)
I had no complaints
Excellent fast service
Excellent fast service. Delivered earlier than expected. Good quality product.
ZigZag Slumber Pro I liked how the team…
ZigZag Slumber Pro I liked how the team works! quickly and efficiently!👍🥰🙏🌏
Arrived in very reasonable time
Arrived in very reasonable time , great product as usual from Robens. Look forward to trying out soon on a wild camp.
Robens - a 5/5 company.
Robens is just good! Plain and simple. When you buy Robens gear, you can expect good quality items!
I have a tent, multiple sleeping bags, and some other gear and I’m very happy with all of it!
Excellent overall experience with…
Excellent overall experience with Robens.de: fast delivery and quality products.
didn't delivered up to date more than 10 days
Up to date, it didnt gets delivered.
If you are not able to deliver it, please do the refund.
I'm disappointed waiting for ten days.
Replacement for faulty part - quickly resolved
Robens provided a couple of replacement tent poles within a week and free of charge when I informed them that was one had broken. Their helpdesk gave me realistic expectation of delivery times. I'm a happy customer and would recommend Robens and buy their products
My product hasn't even been delivered yet
My product hasn't even been delivered yet. I ordered it 10 days ago

Reply from Robens.de
A very happy customer.
Wonderfull team (the mattress I ordered was out of stock and the Robens team did provide a replacement of better specifications - with no extra costs). The tent is of high quality and very easy to set up. Seems a very decent tent. Value for money. And the tent was delivered very fast. A very happy customer, indeed.
Good stuff, great service abroad
I've just got hold of the saw and it is…
I've just got hold of the saw and it is very good and easy to set up. But the parcel had been semi opened and I did not sign for it, It's a restricted item and I should of signed for it or it should of gone back to the depo
Fantastic products
Fantastic products, happy with everything I have (green cone, hammock, hammock under-blanket and a bunch of other bits…) For UK delivery though - last delivery update I had was as the parcel left depot in Denmark, next thing I knew it turned up. Would be have good to have handoff updates to other couriers as well!
Thankyou Team Robens
Ordered a Dreamer Shade Grabber prepared to wait for delivery couldn’t believe it arrived within 5 days!
Amazing service, product and company.
This is the 4th Robens item we have purchased and are delighted with each of them so now let the camping adventures begin.
Thankyou Team Robens 👍
I bought Grasmere T7 walking poles 3…
I bought Grasmere T7 walking poles 3 years ago. I needed a new pin for the fast clip height adjuster, and I contacted Robens to ask if they could send me one, as the poles are unusable without that pin. I was told by Robens that "they don't have this as a spare part", in spite of the fact that they are still manufacturing and selling these same poles. I think this is very poor service, and I would not buy poles from this manufacturer again. The poles were comfortable in use, but Robens' unwillingness to supply something as basic as a fast clip adjuster pin makes me question their commitment to customer service
Soooo efficient
Soooo efficient. Wonderful service and super quick delivery. Great quality product that does such a good job.
Well done Robens.
Poor design of tent
I bought a Robens Challenger 2 tent last year ready for camping this season, but the tent proved almost impossible to put up and take down and I badly injured my finger trying. I think the tent is either faulty and/or just a very poor design. I have bought another make of tent from another supplier. I am not impressed with Robens and cannot recommend their tents.
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