I have robens sleeping pads, stove and ordered a tent from the website.... Was delivered safely, but there were issues with postal address, tried to explain but language barrier issues I guess. Alls w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pleased to be able to replace just one pole-end. It would have been nice if postage for one tiny item wasn't significantly more expensive than the item itself.
price was great , description and packaging was good , only thing let down was delivered to wrong address by postal service after traveling across europe
Spare parts (Clips for my walking pole) enabled me to repair it although the clip was quite difficult to fit
Company details
Information provided by various external sources
Robens is top quality products, made to last and designed to perform at the highest level whilst delivering unrivalled value are the very foundation of the Robens dynamic range of outdoor equipment and accessories. Robens is outstanding design, high pe...
Contact info
Kornvej 9, 7323, Give, Denmark
- +45 6915 2018
- customerservice@robens.de
- robens.de
4.4
Excellent
411 reviews
Replied to 77% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for sending the goods…
Thank you for sending the goods promptly. Now looking forward to using them!
8 June 2022
Klondike Grande
Great tent, fast delivery and quick response to emails.
Would highly recommend
3 June 2022
I bought this chair as several of my…
I bought this chair as several of my friends have them. I haven't had an opportunity to try it out "in anger" yet as it only arrived a few days ago. So far it seems comfortable to sit in and folds up into a flat, easily stored shape but is a little heavier than I thought.
Hopefully I will be able to report more fully when I have had a chance to use it a lot more.
24 May 2022
Excellent service
Great response to relatively minor but important flaw -very impressed. Thanks team Robens
18 May 2022
Great service
11 May 2022
I haven't used it yet
I haven't used it yet, but the speed of delivery is good and cannot fault initial customer service
4 May 2022
Order was easy to do arrived in good…
Order was easy to do arrived in good time will use for more gear when needed
28 April 2022
Very good & light not try it out yet…
Very good & light not try it out yet but will in the next few weeks
27 April 2022
Fantastic quality product and customer…can’t fault it
Fantastic quality product and customer service. Thanks!
21 April 2022
Voyager 2EX as described and very much…
Voyager 2EX as described and very much looks to be a quality tent. Inner requires attaching to outer which for the first use is a fiddle due to having to be done on site where using (no room at home in my case). Not too heavy for Cycling tourer but maybe a little for a Backpacker. Use on Motorcycles etc will be fabulous. Robens delivered from Denmark in around 3 days which was super.
21 April 2022
Great customer service
Great customer service, brilliant products and smooth transaction/ fast delivery.. I love this company
20 April 2022
A great product.
19 April 2022
you need to enter contact mobile phone…
you need to enter contact mobile phone number on box
14 April 2022
Reply from Robens.de
Dear Algirdas,
Thanks for your feedback.
Will be added.
Have a nice day.
Best regards
Team Robens
Per
As always Robens equipment is…
As always Robens equipment is beautifully crafted, and the speed of service, first class.
Thank you
Lèon Edwards
14 April 2022
Fast and reliable shipping
Fast and reliable shipping, prices for their products are high, but the quality is good.
30 March 2022
Everything is great
Everything is great! Happy with products and delivery time, thank you. Will order from your site again.
11 March 2022
Pretty much everything advertised
Pretty much everything advertised.
Colour matches picture, smells like new, warm, cool sleeping bag features. The bag is pricey but not as expensive as gas nowadays.
10 March 2022
Just like to say a year and half ago I decided to go wild camping with my son camped in winter months in strong winds tent held up well good tent thanks neil
Great tunnel tent only 3 season used in winters months held up well in 30 mph winds on kindar scout in November and February I think it’s the 3 ex
24 February 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.