Roberts Crossley Solicitors Reviews 493

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting clear and timely communication. However, some customers also mentioned issues with communication, specifically noting that the company's reliance on email for problem resolution was unreliable and time-consuming. A few other people felt that the company was unable to adjust its practices to assist elderly clients with limited IT skills, and some expressed dissatisfaction with a perceived lack of care regarding amendments and responses to their concerns, leading to unresolved issues.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Many reviewers praise individual staff members... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Response time

People report positive experiences with response times. Many customers praise the promptness of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Reviewers mention positive feedback about their user experience. Customers consistently report a great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when require... See more


Company details

  1. #28 of 81 best companies in Law firm
  2. #16 of 62 best companies in Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

493 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly responsive and professional

I can't speak highly enough of Roberts Crossley Solicitors. I dealt with Katy and Alicea who were both outstanding at their jobs. I was kept up to date all of the way through the process of buying and selling a house and I am so grateful for how responsive they were, how good communication was and how much effort they put into chasing other parties where this needed doing. My estate agent said that she had not come across more efficient solicitors. I wouldn't hesitate to use them again.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t recommend more - all was excellent

The best service I have ever received from a conveyancer. Robert Morrison was amazing. He was professional, good-humoured and always available to answer questions accurately and quickly. Moving home is always stressful but knowing I was in such capable hands really helped. Robert made sure the purchase went through as quickly as possible. I couldn’t recommend more. All was great.

19 March 2025
Rated 5 out of 5 stars

Great solicitors and reasonably priced

Lily Moores was in charge of the sale of my mums flat and Lily made it very easy. I had regular updates and when I did need to contact Lily, I would always get a quick reply to my questions.

The price was also very reasonable, I compared a fair few solicitors and Roberts Crossley were one of the cheapest. I also checked the reviews before instructing and that gave me confidence that the sale would go through as smoothly as possible.

All in all, great communication, well priced and I would highly recommend Roberts Crossley.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Alicea …

Alicea was excellent throughout the sale of my property. She explained the process, promptly responded to my queries and was proactive and persistent in getting requisite information from me. The costs were keen, the quality first class. I have no hesitation in recommending the service provided by Roberts Crossley solicitors.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Would thoroughly recommend.

Timely communication, helpful always helpful in response to requests for information or clarification - contributing to an overall smooth process!

Would thoroughly recommend!

13 March 2025
Rated 5 out of 5 stars

I worked with Robert’s Solicitors after…

I worked with Robert’s Solicitors after having an awful experience with a different soliciting firm. They were professional, slick and maintained clear communication throughout the process. It took under a month to complete once we had given them the reigns. Couldn’t recommend enough.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

House purchase

Very quick response times by email and phone. John gave clear instructions and generally answered questions within 1 working day. Very easy and stress free house purchase. Will be using John again and will happily recommend John and the company to friends/family.

12 March 2025
Rated 5 out of 5 stars

Excellent service

This is an excellent firm of conveyancing solicitors. I cannot fault their professionalism and speed of service.
Highly recommended.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Our house purchase took much longer than expected but Goergia and Lily were extremely helpful throughout providing useful advice and showing great customer service.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service.. Always there for me and quick to respond to my questions.. I would definitely come back to you and recommend you like you were recommended to me.. 😊🥂

7 March 2025
Rated 4 out of 5 stars

Good for straightforward conveyancing

Roberts Crossley gave me what I expected: a straightforward, step by step process for the sale of my flat. For a relatively good fee. There was another cost, though: the feeling of distance between me and the person handling my case. I mainly communicated by email (so I would have an audit chain in case anything went wrong), even though the firm allows itself up to three working days to reply. In the event all did go well, but I felt a little out of the loop on potential issues raised by the buyer's solicitors. The potential issues never became real issues - but I don't know how they were resolved. Got the result I wanted. But by luck or skillful negotiation?

3 March 2025
Unprompted review
Rated 5 out of 5 stars

I whole heartedly recommend Robert…

I whole heartedly recommend Robert Morrison at Roberts Crossley Solicitors. He helped me navigate the intricate world of buying a first home. Communication was very clear and easy. I really appreciated that he always replied quickly to my various questions, and was available to talk to over the phone when I needed clarifications.

5 March 2025
Rated 5 out of 5 stars

First time buyers experience

We had John Roberts as our solicitor, he was great form the start to finish.
He explained every step of the way and what the next step was going to be; so there was no delays. Even when there was a delay from the sellers side he made sure that it didn’t delay our completion date. As a first time buyer he made the whole process every easy and as stress free as possible. He also was very polite when I would be calling non stop asking for updates. Their online tracker made it easy to keep up on what’s going on and they would text us every time we had even the slightest of updates. I would highly recommend to anyone and will definitely be using them if we ever sell.

24 January 2025
Unprompted review

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