Roberts Crossley Solicitors Reviews 488

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and expertise, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting quick response times and a smooth user experience. However, some customers expressed dissatisfaction with the company's communication methods, particularly the reliance on email, which they found unreliable and time-consuming for problem resolution. A few people also mentioned issues with the company's inability to adapt practices for elderly clients with limited IT skills, and some reported errors in documentation that led to complications later on.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and clear... See more

Response time

Customers generally express satisfaction with the promptness of responses. Many reviewers highlight quick... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting clear communication and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when require... See more


Company details

  1. #30 of 81 best companies in Law firm
  2. #16 of 62 best companies in Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

488 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely brilliant

From start to finish these people have gone above & beyond our expectations. Very competitive prices. Nothing ever seems to much trouble. Would definitely recommend & use in the future. Thanks guys

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Katy was excellent, she always replied to my emails and helped address issues as they arose. Thank you!

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Reliably Professional.

Second time our family has used Roberts Crossley in the last 12 months, and the service provided has been top notch on both occasions. They are very professional, providing timely and coherent advice whilst energetically pursuing outstanding issues. It is reassuring to have such a competent organisation in your corner when embarking on house sales/purchases.

15 July 2025
Rated 5 out of 5 stars

Professionalism Defined

Used their services again as they are incresible, thorough and professional h nice why I did not hesitate to use them in handling my property transactions.
Thanks Robert, you are a ⭐️.

15 July 2025
Rated 5 out of 5 stars

Outstanding Service

I have used these solicitors twice now and I can say is excellent service. Both times I dealt with Robert. Very knowledgeable and professional. Highly recommended

7 July 2025
Rated 5 out of 5 stars

Five Star Service

Jonathan, our solicitor, handled th sale of the house in a most professional and helpful way. All the questions he asked were spelt out in a helpful manner. I would highly recommend Robert Crossley Solicitors to anyone selling or buying a property.

27 June 2025
Rated 5 out of 5 stars

Katy Hutchinson senior Conveyancing Solicitor

Katy Hutchinson work carefully to review data send from the sellers solicitor, she explained the details presented clearly. She is a reliable solicitor and would fully recommend her to anyone seeking property or land legal work.

31 January 2025
Rated 5 out of 5 stars

Our new home

We bought our first house and Roberts Crossley was recommended to us by family! The service didn't disappoint. We worked closely with John Roberts and he supported us every step of the way! Would 100% recommend them!

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Really happy

Really happy, Lily was really helpful and prompt with the sale of my house. I can thoroughly recommend them.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Ben Thomas looked after us and our…

Ben Thomas looked after us and our interests superbly
He was always available and extremely helpful , informing us regularly as regards how conveyancing was proceeding and quick to explain fully anything we were unsure of
Friendly and polite he gave us much confidence in a fast moving and for us , stressful case
We couldn’t recommend Ben more highly
Both ourselves , family and friends will continue to use his services at Robert’s Crossley Solicitors without reserve
James E


6 June 2025
Unprompted review
Rated 5 out of 5 stars

Conveyancing

Used RC solicitors for selling 2 of our houses recently and they kept us informed of the progress at all times. They were not based in where we were but this wasn't an issue All sorted without much hassle and will use again. Thanks again for all your help.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience with roberts…

We had a great experience with roberts crossley. Our contact John was extremely helpful and professional setting out clearly the steps we should consider taking, making sure we knew what we had to do at each stage of the process and dealing with a rather difficult party on the other side of the exchange.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Used Roberts Crossley for many years (Katy Hutchinson recently). Always efficient, helpful,
friendly and very competitive.

Highly recommended.

30 May 2025
Unprompted review

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