Roberts Crossley Solicitors Reviews 490

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and expertise, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting quick response times and a smooth user experience. However, some customers expressed dissatisfaction with the company's communication methods, particularly the reliance on email, which they found unreliable and time-consuming for problem resolution. A few people also mentioned issues with the company's inability to adapt practices for elderly clients with limited IT skills, and some reported errors in documentation that led to complications later on.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and clear... See more

Response time

Customers generally express satisfaction with the promptness of responses. Many reviewers highlight quick... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting clear communication and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when require... See more


Company details

  1. #30 of 81 best companies in Law firm
  2. #16 of 62 best companies in Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

490 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

We had a great experience with roberts…

We had a great experience with roberts crossley. Our contact John was extremely helpful and professional setting out clearly the steps we should consider taking, making sure we knew what we had to do at each stage of the process and dealing with a rather difficult party on the other side of the exchange.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Used Roberts Crossley for many years (Katy Hutchinson recently). Always efficient, helpful,
friendly and very competitive.

Highly recommended.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Lease extension

Ben Thomas was extremely professional, friendly and supportive. The firm uses an app to carry out client due diligence (KYC) which is also very impressive. Overall highly recommended.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and good value

We originally found conveyancing-warehouse.com by searching online. We were impressed by both their online reviews and the quotation they gave us. Conveyancing.com, which is an online service of Robert Crossley Solicitors, have provided us with an excellent service. Jonathon Davey who acted on our behalf was friendly, efficient and informative and the sale of our property went through quickly without problem. We would use this company again.

23 May 2025
Rated 5 out of 5 stars

House purchase.

Just recently moved and chose Roberts Crossley, following a recommendation from a friend. Our contact point / case manager Lily Moores was excellent. She was polite, friendly and very helpful. No hesitation in awarding five stars! Thank you!

21 May 2025
Rated 5 out of 5 stars

Very happy with our experience with Robert Crossley

Robert Crossley has been great throughout the purchase of our new house. I appreciate all the hard work Jonathan Davey has done. Communication was clear and supportive, making our first buying experience as smooth as possible. The online tracker was handy; I could always see where the process was up to.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Wouldn’t have any hesitationi …

Wouldn’t have any hesitationi recommending Roberts Crossley solicitors second time as good as the first , extremely helpful team and great communication from start to finish .
Fabulous throughout .

8 May 2025
Rated 5 out of 5 stars

Great service

We have used Roberts Crossley solicitors when we purchased our first property and so glad to continue with their services for the next purchase. From start to finish, the John Robert was professional, responsive, and incredibly thorough. He kept us well-informed throughout the process, answered all our questions promptly, and made what was a stressful experience feel manageable. His attention to detail gave us complete confidence that everything was being handled correctly.

17 April 2025
Rated 5 out of 5 stars

Robert Morrison at Roberts Crossley…

Robert Morrison at Roberts Crossley Solicitors looked after the conveyancing for our recent house move. The whole experience was so refreshing when dealing with Solicitors - communication was brilliant and super-fast. Any queries we had were answered immediately and in layman's terms, documents were posted and dealt with as soon as possible and the online tracker enabled us to see exactly where we were in the process. I would not hesitate to highly recommend this excellent firm. Thank you.

28 March 2025
Rated 5 out of 5 stars

Highly recommend Roberts Crossley…

Highly recommend Roberts Crossley Solicitors, we have worked with John Roberts for several house moves and he is always a pleasure to talk to. John is very professional and goes above and beyond to help you, everything is dealt with in a timely manner. We were kept in the loop about each stage of the process and using their app was quick and easy.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

I used Robert Crossley for both the…

I used Robert Crossley for both the sale and purchase of my property.

I had been recommended Ben Thomas, he was brilliant throughout - he was accessible, knowledgeable and really aided the process.

I highly recommend Robert Crossley and Ben Thomas

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service and support throughout the purchase of my property. John always kept me updated and answered anything I wasn't sure about. Great Company!

4 April 2025
Rated 5 out of 5 stars

Conveyancing

The friendliness, professionalism and prompt responses to queries are exceptional and truly help to ease your mind during a potentially stressful situation. I have used Roberts Crossley 5 times now and they have never let me down.

4 April 2025
Rated 5 out of 5 stars

Thank you Ben!

Highly recommend this company especially Ben Thomas. He was efficient, professional and always prompt with email correspondence. I appreciated the updates via txt and portal. Overall a smooth and stress free process. Will definitely recommend Robert Crossly to family/friends.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Purchase of Freehold

Ben Thomas from Roberts Crossley Solicitors dealt with the purchase of our freehold. The process went smoothly and I would use them again.

11 March 2025
Unprompted review

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