Service was quick. Product was well packed. However the mystery box selection was aimed at the mature woman and only contained skincare from the same brand, which was different to the expected cont... See more
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Review summary
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Reviews shaping this summary
The contents of the boxes were advertised as containing items worth £200+, no way are the ones I received any where near that value. Delivery was slow, took 10 days to arrive, not impressed!
Company replied
A bit disappointed in the contents, I bought 2 boxes to keep as Xmas gifts for my daughters and I felt there was a distinct difference between both. Yes the items would probably cost more than £20 bu... See more
Company replied
The box was delivered in good time and the presentation was lovely. However, less impressed with the promotional contents of the box. Flanerie facial cleanser, exfoliating scrub, moisturiser and eye c... See more
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Company details
- #213 of 218 best companies in Beauty product supplier
- #84 of 87 best companies in Beauty supply store
- #68 of 71 best companies in Cosmetics Industry
Written by the company
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Written by the company
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Contact info
London, United Kingdom
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3.4
Average
584 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Some of the boxes have been fantastic
Some of the boxes have been fantastic, however, the majority are not in my opinion.
Contain products used by other subscription companies, odd items, for example, shampoo but no conditioner, suffice to say 90% of the products received I give to local charity shops.
I will be glad when roccabox allow me to cancel my subscription.
1 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that your experience with ROCCABOX has not consistently met your expectations. While we're pleased to hear that you've enjoyed some of our boxes, we're disappointed that many of the product selections have not felt relevant or useful to you.
Our aim is to offer a varied mix of beauty products across different categories and brands, introducing customers to both established favourites and new discoveries. However, we appreciate that individual preferences vary and that not every product will be the right fit for every subscriber.
We're sorry to hear that you have felt unable to make use of many of the products received and that this has impacted your overall experience with the subscription. Your feedback regarding product variety, curation and suitability has been shared with our team as we continue to review and improve future box selections.
Thank you for your honest feedback and for having been a ROCCABOX subscriber. 🎀✨
Sky VIP deal purchase
It was sold to me as a box with beauty items valued at £200 for £20. I eagerly awaited it’s arrival wondering what new things I would be trying that I wouldn’t normally purchase. When it arrived I searched each product online and the entire box was valued at under £100, 2 products do exactly the same thing and I don’t believe any are a better quality than I already buy. Not worth the £20 in my opinion.
1 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that your Mystery Box did not meet your expectations. We understand that part of the excitement of a mystery box is discovering new products and brands that you may not have tried before, so we're disappointed to hear that the contents left you feeling underwhelmed.
The advertised value is based on the brands' official RRPs; however, we appreciate that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We're also sorry to hear that the product mix did not feel varied enough for you, particularly where two products appeared to serve a similar purpose. Feedback regarding product assortment, variety and perceived value is incredibly valuable to us and has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your honest thoughts with us. 🎀✨
It was a lovely surprise box
It was a lovely surprise box, good to have quality items all of which I will use.
Prompt delivery, great service.
1 June 2026
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you enjoyed your surprise box and that the products were a great fit for you. 😊
It's especially lovely to know that you found the items to be high quality and that you'll be able to make use of them all. That's exactly the kind of experience we hope to create for our customers. ✨
We're also pleased that your order arrived promptly and that you were happy with the service you received.
Thank you for your kind feedback and support. We hope to bring you many more exciting beauty discoveries in the future! 🎀💗✨
Really good
1 June 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you had a positive experience with ROCCABOX. 😊
Simple feedback like this means a lot to our team and lets us know we're delivering the experience our customers expect and deserve.
Thank you for your support, and we hope to bring you many more beauty discoveries in the future! 🎀✨
Took advantage of an offer from my…
Took advantage of an offer from my broadband provider,my wife was greatly impressed with the products from Roccabox which arrived promptly and well packaged good service
29 May 2026
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you took advantage of the offer and that your wife was so impressed with the products she received. 😊
It's fantastic to know that the box arrived promptly, was well packaged, and delivered a great experience from start to finish. Hearing feedback like this makes all the hard work worthwhile. ✨
Thank you for your kind words and support. We hope your wife continues to enjoy her beauty treats, and we look forward to bringing you more exciting beauty discoveries in the future! 🎀💗
Purchased through sky rewards
Purchased through sky rewards, so a great discounted price, , obviously I know nothing about makeup and this wasn't for me , but I doubt very much this was £200 worth of products.
Happy recipient of box assured me that products were fine and of good quality , so guess we are all happy then .
1 June 2026
Reply from ROCCABOX
Thank you so much for the 5-star review! 💗
We're delighted to hear that you were able to take advantage of the offer and that the recipient was so pleased with the products included. 😊
While beauty products may not be your area of expertise, it's wonderful to know that your wife found the products to be good quality and enjoyed the contents of the box. That's what matters most! ✨
We're also pleased to hear that your order arrived promptly and that you were happy with the service you received.
Thank you for your lovely feedback and support. We're so glad everyone ended up happy, and we hope to welcome you back again in the future! 🎀💗
A fantastic offer via SKY VIP rewards…
A fantastic offer via SKY VIP rewards snapped up for my upcoming granddaughters birthday. I am no expert when it comes to makeup but the products look quality and I'm positive she'll be delighted with them. Delivered by Royal Mail on time and safely.
1 June 2026
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you were able to take advantage of the fantastic Sky VIP offer and that you've found the perfect birthday gift for your granddaughter. 🎁😊
While you may not consider yourself a beauty expert, it's lovely to hear that the products looked high quality and that you're confident she'll enjoy discovering them. We hope the box helps make her birthday extra special! ✨
We're also pleased to hear that your order arrived safely and on time with Royal Mail.
Thank you for your kind feedback and support. We hope your granddaughter loves her beauty treats and has a wonderful birthday! 🎀💗🎂✨
I’ve sent my phone back and haven’t…
I’ve sent my phone back and haven’t received anything back for it. And I can’t find anybody to speak to regarding the issue and I’ve had no communication back from yourself
29 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave a review. 💗
We're sorry to hear about your experience. However, we believe this review may have been intended for a different company, as ROCCABOX is a beauty subscription and beauty box retailer and does not sell, purchase or process mobile phones.
Unfortunately, we have no record of any phone trade-in or handset return services associated with our business. We would recommend checking the company details on your order confirmation or return documentation and contacting the relevant retailer directly.
We hope you're able to get this resolved quickly and would kindly ask that you review whether this feedback has been posted against the correct business. 🎀✨
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you found the ordering process easy and were pleased with the quality of the products you received. 😊
Providing a seamless shopping experience alongside great beauty products is exactly what we strive for, so it's wonderful to know we delivered on both.
Thank you for your lovely feedback and support. We hope to welcome you back again soon for more beauty discoveries! 🎀✨
Got a mystery box on the back of a Sky…
Got a mystery box on the back of a Sky reward. £20 for a mystery box of £200 in value. Googled all 6 items and RRP of the total was barely touching £140.
The rest was all good so didn't want to go 3-stars but be mindful.
3 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that you enjoyed your Mystery Box overall and felt the experience warranted more than a 3-star rating. 😊
We're sorry to hear that the value of the products did not align with your expectations after researching the items online. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We appreciate your balanced feedback and are glad that, aside from your concerns regarding the advertised value, you were happy with the box and your overall experience. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀✨
Extremely poor service
I have only given one star because it isn't possible to give no stars in this review. I ordered the products on 28th May and have not yet received any goods on 13 June. When I contacted Roccabox they informed me that I had to wait 10 days before they could investigate my complaint. Extremely disappointing to say the least. I would not recommend them to anyone else except my worst enemy.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry to hear about your experience and completely understand your frustration with the delay.
While your order was dispatched promptly from our warehouse, Royal Mail tracking unfortunately shows that the parcel has not been scanned into their network beyond the initial despatch notification, despite the order being sent some time ago.
As the parcel has exceeded the expected delivery timeframe and has not reached you, we have now processed a full refund for your order. Please allow a few working days for the funds to appear back in your original payment method, depending on your bank or payment provider.
We sincerely apologise for the inconvenience and disappointment caused by this delivery issue and appreciate you bringing it to our attention. 🎀
Underwhelming
Nothing went wrong, I just feel the items were uninspiring and not really anything I would choose to buy
1 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the contents of the box felt underwhelming and didn't include products that appealed to you personally.
One of the aims of our boxes is to introduce customers to a variety of beauty products and brands they may not have discovered before, but we appreciate that personal preferences vary and that not every selection will be the right fit for everyone.
While we're pleased to hear that there were no issues with the ordering or delivery process, we're disappointed that the product selection did not provide the excitement and value you were hoping for. Your feedback regarding the curation and product mix has been shared with our team as we continue reviewing and improving future boxes.
Thank you for sharing your honest thoughts with us. 🎀✨
I wouldn’t have said the value was over…
I wouldn’t have said the value was over £200 that was a massive exaggeration. Really disappointed with the 5 small products. A waste of £25.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the contents of your Mystery Box. We understand that the number of products included and the overall value did not meet your expectations.
The advertised value is based on the brands' official RRPs; however, we appreciate that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We're disappointed to hear that the box did not provide the experience you were hoping for, and your feedback regarding both the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
The Ultimate Boyfriend Gift Hack!
I started buying the ROCCABOX Limited Edition boxes as gifts for my girlfriend for birthdays and anniversaries, and it has been an absolute game-changer.
I’ll admit, I don't know much about skincare or makeup, but the curation in these special boxes is always top-tier and features brands she actually loves. She is always genuinely thrilled whenever one of these arrives, and it makes me look like an absolute gifting genius.
The value is incredible, the packaging looks premium, and it completely takes the stress out of shopping for special occasions. If you're a guy looking to score some serious boyfriend points, this is it!
5 June 2026
Unprompted review
Reply from ROCCABOX
Thank you so much for the fantastic 5-star review! 💗
We're absolutely delighted to hear that ROCCABOX has become your go-to gift for birthdays and anniversaries. Knowing that our Limited Edition boxes help take the stress out of gift shopping while bringing a smile to your girlfriend's face is exactly what we love to hear! 😊
It's wonderful to know that she's enjoying the products and brands included, and we're especially pleased that the experience has earned you some extra boyfriend points along the way! 🎁✨
Thank you for your kind words about the value, curation and packaging. Your support means the world to us, and we look forward to helping you create many more special gifting moments in the future. 🎀💗
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you were pleased with both the quality of the products and the value for money. Providing customers with exciting beauty discoveries at a great price is exactly what we strive for. 😊
Thank you for your lovely feedback and support. We hope you continue to enjoy your ROCCABOX treats and discover even more beauty favourites in the future! 🎀
Absolute Perfection in a Box – My Favorite Monthly Treat!
I cannot recommend ROCCABOX enough! Getting my pink box delivered each month has truly become the highlight of my routine. It is the ultimate monthly pick-me-up, and I genuinely look forward to seeing what incredible treats are inside.
The curation is always spot on. Unlike other subscriptions where you might only use one or two items, ROCCABOX consistently delivers a fantastic mix of high-end skincare, trending makeup, and cult-favorite beauty discoveries that I actually use down to the very last drop. The value for money is absolutely insane compared to what you pay.
On top of the amazing monthly subscription, their Limited Edition boxes are next level. They collaborate with incredible brands and influencers, and the products included are always absolute showstoppers. I always make sure to grab them the second they launch because they are too good to miss.
If you are on the fence about joining, just do it. It is a beautifully packaged dose of joy every single month!
12 June 2026
Unprompted review
Reply from ROCCABOX
Thank you so much for this incredible 5-star review! 💗
Wow – we're absolutely delighted to read your kind words. Knowing that your ROCCABOX delivery has become the highlight of your month and your ultimate beauty pick-me-up means the world to us. 😊
We're thrilled to hear that you're enjoying the mix of skincare, makeup and beauty discoveries, and that the products are becoming genuine favourites that you use right down to the very last drop. Creating boxes that offer excitement, discovery and fantastic value is exactly what we strive for. ✨
It's also wonderful to hear that you're a fan of our Limited Edition boxes. We love bringing exciting collaborations, exclusive edits and beauty must-haves to our community, so knowing you're eager to snap them up as soon as they launch is fantastic feedback for the team.
Thank you for your continued support, enthusiasm and for being such a valued part of the ROCCABOX community. We can't wait to keep bringing you beautifully packaged doses of joy each month! 🎀💗✨
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that you found some value in the box, but we're sorry to learn that the overall experience didn't quite meet your expectations.
The advertised value is based on the brands' official RRPs; however, we understand that perceived value can vary depending on the products received and individual preferences. We're disappointed to hear that the contents did not provide enough value for you to consider purchasing again.
Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and overall customer experience. Thank you for sharing your thoughts with us. 🎀
Dreadful pitiful box of 5 small cosmetics
Dreadful, the box is quoted as £200 worth of cosmetics. I looked each of the 5 tiny items and found they don’t even add up to £50. I feel scammed. I will never buy from them again
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your Mystery Box and that the contents did not meet your expectations.
The advertised value of our mystery boxes is based on the brands' official RRPs. However, we understand that customers may compare products against current retail pricing and promotions available through other retailers, which can affect how the overall value is perceived.
We're disappointed to hear that the products you received did not provide the experience or value you were hoping for. Feedback such as yours is important to us, and your comments regarding both the product selection and perceived value have been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Excellent products lovely every single
Excellent products lovely every single thing and delivery was super quick
31 May 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you loved every single product in your box and that your order arrived so quickly. 😊
It's wonderful to know that both the products and delivery exceeded your expectations. Feedback like this means so much to our team and makes all the hard work worthwhile.
Thank you for your lovely review and support. We hope to treat you to many more beauty favourites in the future! 🎀✨
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your Mystery Box and that it did not meet your expectations.
We always aim to provide our customers with an exciting selection of beauty products and a positive experience, so we're disappointed to learn that this wasn't the case for you.
Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and overall customer experience. Thank you for sharing your thoughts with us. 🎀
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