Service was quick. Product was well packed. However the mystery box selection was aimed at the mature woman and only contained skincare from the same brand, which was different to the expected cont... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The contents of the boxes were advertised as containing items worth £200+, no way are the ones I received any where near that value. Delivery was slow, took 10 days to arrive, not impressed!
Company replied
A bit disappointed in the contents, I bought 2 boxes to keep as Xmas gifts for my daughters and I felt there was a distinct difference between both. Yes the items would probably cost more than £20 bu... See more
Company replied
The box was delivered in good time and the presentation was lovely. However, less impressed with the promotional contents of the box. Flanerie facial cleanser, exfoliating scrub, moisturiser and eye c... See more
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Company details
- #213 of 218 best companies in Beauty product supplier
- #84 of 87 best companies in Beauty supply store
- #68 of 71 best companies in Cosmetics Industry
Written by the company
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Written by the company
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Contact info
London, United Kingdom
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3.4
Average
584 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A bit disappointed in the contents
A bit disappointed in the contents, I bought 2 boxes to keep as Xmas gifts for my daughters and I felt there was a distinct difference between both. Yes the items would probably cost more than £20 but definitely nowhere near £200. Nicely packaged.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that the boxes arrived nicely packaged and that you felt the products offered some value for the price paid. However, we're sorry to hear that the contents did not fully meet your expectations, particularly as the boxes were purchased as Christmas gifts for your daughters.
As our mystery boxes contain a variety of assortments, the contents can differ from box to box. We appreciate that the variation between the two boxes you received left you feeling disappointed.
We're also sorry to hear that the contents did not feel reflective of the advertised value. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere.
Your feedback regarding the variation between boxes and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you were pleased with the contents and felt the box offered great value for money. Best of all, we're thrilled to hear you have a very happy wife! 😊
Thank you for your lovely feedback and support. We hope she enjoys all of her beauty treats, and we look forward to bringing more beauty surprises your way in the future. 🎀
Easy pleasant transaction
31 May 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you had an easy and pleasant experience with ROCCABOX. Simple feedback like this means a lot to our team and lets us know we're delivering the service we strive for. 😊
Thank you for your support, and we hope to welcome you back again soon for more beauty discoveries! 🎀
Hard to justify the £200 worth of stuff…
Hard to justify the £200 worth of stuff for £20. Realistically £10 worth of stuff for £20! Not worth the punt you are not getting any value for money.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the value of your Mystery Box. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We're disappointed to hear that the box did not provide the experience or value you were hoping for. Feedback such as yours is important to us, and your comments regarding the perceived value of the products have been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Waste of money
I bought a box that was said to have over £200 of goods inside. When the box arrived it had 3 items in it, a hair mask, styling spray a lip balm and a trial size of moisturiser and serum. They were not worth the stated value, nor were they any good. The hair products would not wash out, and the skin products made my skin feel dry and tight! I will never buy another box nor will I recommend anyone else to. I threw all the products away as I couldn't even give them away! What a waste of money.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry to hear that you were disappointed with both the contents of your Mystery Box and your experience using the products.
The advertised value of our mystery boxes is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and their own perception of value. We're sorry that the products you received did not meet your expectations.
We're particularly concerned to hear that some of the products were not suitable for you and did not provide the results you were hoping for. As individual skin and hair types can react differently to cosmetic products, we always recommend discontinuing use if irritation or adverse effects occur.
We appreciate your honest feedback regarding the product selection and your overall experience. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your thoughts with us. 🎀
Not as expected
Service was quick. Product was well packed. However the mystery box selection was aimed at the mature woman and only contained skincare from the same brand, which was different to the expected contents from the advertisement.
Update: to Roccabox customer service, thank you for the update. I'll be passing on the products so they will not be wasted.
5* for customer service!
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that your order arrived quickly and was well packaged. However, we're sorry to hear that the contents of the Mystery Box did not meet your expectations.
As a mystery box, the product selection can vary, but we appreciate that the assortment you received felt more suited to a different demographic than you were expecting. We're also sorry to hear that the product mix did not align with the impression you had from the promotion.
Your feedback regarding the product selection, brand variety and overall box composition has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
I still havent received my order
I still havent received my order. Despite waiting 2 weeks and receiving reassurance from you that it would be delivered this week it still hasnt budged from.yhe first stage of the labeling process.
It was a birthday gift that birthday has been and gone. So no, not a great experience and poor service in general.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry that your order did not arrive in time for the birthday gift it was intended for and completely understand your disappointment.
As per our previous correspondence on 09/06/2026, we advised that if the parcel had not been delivered by the agreed date to contact us again so that we could investigate further. Having reviewed the Royal Mail tracking, we can confirm that there has unfortunately been no further movement within the Royal Mail network since the label was created.
As a result, we have now processed a full refund for your order. While delays within the courier network are outside of our control, we appreciate the frustration and inconvenience this has caused, particularly given the occasion for which the gift was purchased.
Please accept our sincere apologies for your experience, and thank you for bringing this matter to our attention. 🎀
The products are amazing and just what…
The products are amazing and just what I needed! My hair has never felt better and my skin is glowing! Thankyou roccabox! ✨🤍
12 June 2026
Unprompted review
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're absolutely delighted to hear that you're loving the products and seeing such fantastic results. Hearing that your hair has never felt better and your skin is glowing is exactly what we love to hear! ✨😊
Thank you for your lovely feedback and for choosing ROCCABOX. We hope you continue to discover products that make you feel amazing, and we can't wait to bring you more beauty favourites in future boxes. 🤍🎀
Beauty industry says no
My mrs works in the industry so I got it as a surprise. She took a look and said that it was unheard of brands and not worth the stated price.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the Mystery Box did not meet your expectations. Our boxes are designed to introduce customers to a mix of both established and emerging beauty brands, giving people the opportunity to discover products they may not have come across before.
We appreciate that the selection you received did not align with your expectations, particularly given your partner's experience within the beauty industry. We're also sorry to hear that the products did not feel reflective of the value you were expecting.
Your feedback regarding both the brand selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
Worth about what i paid
Got this box as one off that claims to be worth 10x what you pay but random items, definitely not! Id say worth what i paid but not stuff i would buy.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that you felt the box was worth the price you paid. However, we're sorry to hear that the products weren't quite what you were hoping for and that they didn't feel like items you would typically choose for yourself.
As a mystery box, the contents are designed to offer a surprise selection of beauty products and brands, giving customers the opportunity to discover something new. We understand, however, that not every product selection will suit every customer's personal preferences.
We appreciate your honest feedback regarding both the product selection and perceived value, and your comments have been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀
Love the products in the Roccabox
Love the products in the Roccabox. Perfect for a self care day at home ❤️
11 June 2026
Unprompted review
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you're loving the products in your ROCCABOX. There's nothing better than taking some time out for a little self-care, and we're so pleased our products could be part of that experience. 😊
Thank you for your lovely feedback and support. We hope you continue to enjoy many more relaxing self-care days with ROCCABOX! ❤️🎀
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that some of the products included in your box were not suitable for you. We understand that beauty preferences and individual needs vary, and we're disappointed to hear that the hair product and face strips were not a good fit.
Our boxes are designed to offer a variety of products across different beauty categories, but we appreciate that not every item will suit every customer. Your feedback regarding the product selection has been shared with our team as we continue reviewing and improving our boxes.
Thank you for sharing your thoughts with us. 🎀
I was expecting more items in the…
I was expecting more items in the mystery box. The £20 box was advertised as £200+ in value, which Roccabox did itemise after I requested a refund, valuing the 6 items at £200+. I would suggest maybe switching some of the £80/£90 items for more lower value items so more variety/content is supplied.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the Mystery Box did not meet your expectations. We appreciate your comments regarding both the number of items included and the overall product mix.
The advertised value is based on the brands' official RRPs, and we're pleased that we were able to provide a breakdown of the products included. However, we understand that value isn't just about the total RRP — variety and the overall unboxing experience are equally important.
We appreciate your constructive suggestion regarding including a greater number of lower-value products to provide more variety within the box. Feedback like this is incredibly valuable, and your comments have been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Good quality and range of products…
I've had 2 boxes now and haven't been disappointed with the quality of products. Of course it is hit and miss for being products you can use yourself but can gift if not suitable.
31 May 2026
Reply from ROCCABOX
Thank you so much for the 5-star review! 💗
We're delighted to hear that you've enjoyed both of your ROCCABOX boxes and have been pleased with the quality of the products included. 😊
We love that you've embraced the discovery aspect of beauty boxes. While not every product will be the perfect fit for everyone, we're glad you've found value in trying new products and being able to pass on any items that aren't quite right for you.
Thank you for your lovely feedback and continued support. We look forward to bringing you more beauty discoveries in future boxes! 🎀
A little disappointing
Although the products were nice, I was led to believe i would be getting more expensive and better quality products. A little disappointed
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that you liked the products you received, but we're sorry to learn that the box did not fully meet your expectations.
We understand that the advertised value and product selection led you to expect more premium or higher-value items, and we're disappointed that the overall experience left you feeling underwhelmed.
Your feedback regarding the product mix and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. We appreciate you taking the time to share your thoughts with us.
Thank you for your feedback. 🎀
Not worth it
Rubbish not as good as others I have had. I am sure it’s due to the promotion but they could have done a lot better
31 May 2026
Reply from ROCCABOX
Thank you for your feedback.
We're sorry to hear that you were disappointed with your experience.
The promotion offered products with a combined value based on the brands' official Recommended Retail Prices (RRPs), and while many customers have been pleased with the contents, we appreciate that personal preferences vary and not every box will suit every individual.
We are always reviewing customer feedback and will take your comments on board as we continue to develop future promotions and product selections.
Thank you for giving ROCCABOX a try.
Kind regards,
The ROCCABOX Team 💕
Not £200 but good products eitherway
The products were good in the £200 mystery box for £20, however the value on date of delivery was only around £75 after looking online. This was disappointing.
31 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that you enjoyed the products included in your Mystery Box. However, we're sorry to hear that you were disappointed with the perceived value when comparing the products to prices available online.
The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available through other retailers, which can affect how the overall value is perceived.
We appreciate your balanced feedback and are glad that, despite your concerns regarding the value, you were happy with the products themselves. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your experience with us. 🎀
Bought this as a surprise gift for my…
Bought this as a surprise gift for my girlfriend. Contrary to what some reviews have said in the past, this contained 5 full-size products, which all looked to be good quality. She was very happy with it. Maybe not worth the £200+ that it is advertised as, but well worth the money for the Sky VIP price.
31 May 2026
Reply from ROCCABOX
Thank you so much for the 5-star review! 💗
We're delighted to hear that your girlfriend was so happy with her surprise gift and that you were pleased with the quality of the products included. It's wonderful to know that the box made such a positive impression. 😊
We also appreciate your balanced feedback regarding the advertised value. We're pleased to hear that, regardless, you felt the box offered great value for the Sky VIP price and was well worth the purchase.
Thank you for your support and for choosing ROCCABOX as a special gift. We hope to help create more beauty surprises in the future! 🎀
Ordered mystery box as part of Sky ViP…
Ordered mystery box as part of Sky ViP rewards but did not receive sad described
30 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your Sky VIP Mystery Box and that you felt the contents did not match your expectations based on the description.
We always aim to provide an exciting selection of beauty products and brands, and we're disappointed to hear that the box you received did not meet the experience you were hoping for.
Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and product selections. Thank you for sharing your thoughts with us. 🎀
I bought 2 boxes through Sky and they…
I bought 2 boxes through Sky and they were the same inside. Pricing them up, they definitely was not over £200 in there. Disappointing.
30 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your experience. As our mystery boxes are packed from a range of available assortments, it is possible for customers purchasing multiple boxes to receive the same selection, although we appreciate this can be disappointing when you're hoping for more variety.
We're also sorry to hear that the contents did not feel reflective of the advertised value. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere.
Your feedback regarding both the duplicate box contents and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
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