Service was quick. Product was well packed. However the mystery box selection was aimed at the mature woman and only contained skincare from the same brand, which was different to the expected cont... See more
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Review summary
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Reviews shaping this summary
The contents of the boxes were advertised as containing items worth £200+, no way are the ones I received any where near that value. Delivery was slow, took 10 days to arrive, not impressed!
Company replied
A bit disappointed in the contents, I bought 2 boxes to keep as Xmas gifts for my daughters and I felt there was a distinct difference between both. Yes the items would probably cost more than £20 bu... See more
Company replied
The box was delivered in good time and the presentation was lovely. However, less impressed with the promotional contents of the box. Flanerie facial cleanser, exfoliating scrub, moisturiser and eye c... See more
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Company details
- #212 of 218 best companies in Beauty product supplier
- #84 of 88 best companies in Beauty supply store
- #68 of 71 best companies in Cosmetics Industry
Written by the company
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Written by the company
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Contact info
London, United Kingdom
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3.4
Average
587 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not really your fault but poor delivery…
Not really your fault but poor delivery service and I don’t actually know where my parcel is now as it appears Royal Mail have lost it
4 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear your parcel appears to have gone missing in transit. While we appreciate your understanding that the delivery itself is handled by the carrier, we completely understand how frustrating it is when you're left waiting for an order and unsure of its whereabouts.
If you haven't already contacted our customer service team, please do get in touch so we can investigate the issue with Royal Mail and work towards a resolution for you.
Thank you for bringing this to our attention, and we hope we're able to get this sorted for you as quickly as possible. 🎀
You stated when I brought the product…
You stated when I brought the product that there was over £200 worth of products in the box and there wasn’t I found the products online and it’s worth £79
4 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear you were disappointed with the contents of your box. The advertised value is based on the brands' official RRPs; however, we understand that products may be available elsewhere at discounted prices, which can affect how the overall value is perceived.
We appreciate your comments regarding the value of the products received and understand why this left you feeling disappointed. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your thoughts with us. 🎀
Too many lipstick products & perfumes
Too many lipstick products & perfumes. Would rather had received 1 of different than 2 & 3 of the same
28 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear the product mix wasn’t quite right for you. We understand that receiving multiple similar items, such as lip products and fragrances, can make the box feel less varied than expected.
We always aim to provide a balanced selection across different beauty categories, so your comments regarding product variety and duplication have been shared with our team for consideration in future box curation.
Thank you for sharing your thoughts with us. 🎀
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were so disappointed with your purchase. We always aim to provide products and value that our customers will enjoy, so it's disappointing to learn that the box did not meet your expectations.
Your feedback has been shared with our team as we continue reviewing and improving our product selection and overall customer experience. Thank you for sharing your thoughts with us. 🎀
Great Value & A Fun Beauty Surprise!
I was really pleased with my ROCCABOX SKY Mystery Box. For £20, I felt I received great value and a lovely selection of beauty products.
The box included a good mix of well-known brands alongside a few products and brands I hadn't come across before. For me, that's exactly what a mystery box should be about – discovering something new while also receiving products you already recognise and trust.
Overall, I was very happy with the contents and felt it was a fun way to treat myself to a box full of beauty goodies at a great price.
9 June 2026
Unprompted review
Reply from ROCCABOX
Thank you so much for this wonderful 5-star review! 💗
We're delighted to hear you were pleased with your ROCCABOX SKY Mystery Box and felt it offered great value for money.
It's especially lovely to hear that you enjoyed the mix of familiar brands alongside new discoveries. We completely agree – one of the best things about a mystery box is the opportunity to discover products and brands you might not otherwise have tried while still receiving items you know and trust.
Thank you for your kind words and support. We're thrilled your box felt like a fun treat, and we hope you enjoy all of your beauty goodies! 🎀
Not value for money
I bought the sky vip box but it wasn’t worth it.
Meant to be contents worth over £200 doubt it was more than £50 if that. Not worth returning either would cost me more in postage just dont bother buying the £20 box in the first place i wont that mistake again
28 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the Sky VIP Mystery Box did not meet your expectations. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail prices and promotions available elsewhere, which can affect how the overall value is perceived.
We're disappointed to hear that you felt the contents did not offer the experience you were hoping for. Your feedback regarding both the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your experience with us. 🎀
Ordered the box as an offer via Sky
Ordered the box as an offer via Sky - was advised as being worth £200. The products felt cheap & certainly not worth that amount. Only ended up keeping 2 items.
28 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear the Sky offer box didn't meet your expectations. Our mystery boxes are designed to introduce customers to a variety of beauty products and brands, but we understand that the selection you received wasn't the right fit for you.
The advertised value is based on the brands' official RRPs, however we appreciate that perceived value is equally important and that the contents did not feel reflective of the advertised £200+ value in your experience.
Your feedback regarding both the product selection and overall value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
Lucky dip!
It was a lucky dip, items I received weren’t to my taste. I’m sure they are good products but I’m unable to review them as I won’t use them. Delivery was fine. I probably won’t order again but the process of ordering was easy.
4 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We appreciate your understanding that mystery boxes are very much a lucky dip, and we’re sorry to hear the products you received weren’t suited to your personal tastes. While we aim to include a variety of products that appeal to a wide range of customers, we understand that not every selection will be the right fit for everyone.
We’re pleased to hear the ordering process was straightforward and that delivery went smoothly. Thank you for sharing your honest feedback, as it helps us continue to review and improve our offerings. 🎀
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear you were disappointed with the items included in your box. We always aim to provide a selection of products that feels exciting and offers great value, so it’s disappointing to hear we missed the mark on this occasion.
Your feedback has been shared with our team as we continue reviewing and improving our product selection and overall customer experience. Thank you for sharing your thoughts with us. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re delighted to hear your surprise box arrived quickly and was full of great products. Knowing you were really pleased with your box is exactly what we love to hear! 😊
Thank you for your lovely feedback, and we hope to treat you again soon. 🎀
Great surprise box.
Well packaged and fast delivery. Nice box with all the products in. Great products except for the toner. Not much use without a coordinating cleanser.
27 May 2026
Reply from ROCCABOX
Thank you for the 4 stars and for sharing your feedback! 💗
We’re delighted to hear you enjoyed the surprise box, found it well packaged, and were pleased with the speedy delivery. It’s great to know that you liked the product selection overall.
We also appreciate your comments regarding the toner. Feedback like this is really helpful as we continue curating boxes and considering how products work together as part of a routine.
Thank you again for your thoughtful review, and we hope to treat you again soon! 🎀
Delivery was good
Delivery was good , although got it at a bargain price, no way you got items worth £200, just 4 small items.
4 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re pleased to hear the delivery experience was positive, but we’re sorry to hear you were disappointed with the contents of the box.
The advertised value is based on the brands’ official RRPs, however we understand that the products and sizes received did not feel reflective of the advertised £200+ value for you. Your comments regarding both the product selection and perceived value have been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your experience. 🎀
It was ok
It was ok. But definitely not a value of £200 as advertised. It was worth the £20 I paid for it but disappointed overall.
Its a gift so ill see what the recipient thinks
27 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re pleased to hear you felt the box was worth the £20 purchase price, although we’re sorry to hear it didn’t fully meet your expectations overall.
The advertised value is based on the brands’ official RRPs, however we understand that perceived value can vary depending on the products received and individual preferences. We hope the recipient enjoys the gift and finds some new favourites within the box.
Thank you again for sharing your thoughts with us. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re delighted to hear you were happy with both the products and the service. Providing a lovely experience from start to finish is exactly what we aim for.
Thanks for the lovely feedback, and we hope to treat you again soon! 🎀
Haven’t used products yet but all look…
Haven’t used products yet but all look good and feel nice when tried on back of hands
27 May 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re delighted to hear your first impressions have been so positive. It’s great to know the products look promising and have felt lovely even from your initial try on the back of your hands.
We hope you enjoy using them and discover some new favourites. Thanks again for the lovely feedback! 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re thrilled to hear you love the products and found them to be such good quality. That’s exactly what we aim to deliver with every ROCCABOX.
Thank you for your lovely feedback and support — we hope to treat you again soon! 🎀
The contents of the boxes were not of the value advertised
The contents of the boxes were advertised as containing items worth £200+, no way are the ones I received any where near that value. Delivery was slow, took 10 days to arrive, not impressed!
27 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear you were disappointed with both the perceived value of the box and the delivery experience. The advertised value is based on the brands’ official RRPs, however we understand that the products you received did not feel reflective of the advertised £200+ value.
We’re also sorry to hear your order took longer to arrive than expected. We know how important timely delivery is, especially when you’re looking forward to receiving your box.
Your feedback regarding both the product selection and delivery times has been shared with our team as we continue reviewing and improving our customer experience. 🎀
I truly was pleasantly surprised …
I truly was pleasantly surprised …
Really great products
3 June 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re delighted to hear you were pleasantly surprised and enjoyed the products. That’s exactly the reaction we hope for when customers open their ROCCABOX! 😊
Thanks for the lovely feedback, and we hope to treat you again soon. 🎀
Middle of the road
I'm sorry but for me the boxes aren't cutting it. Your high value item isn't worth it for me seeing the big cleanser I've seen so many times. We get a conditioner in a box rarely a shampoo so we should go out really and buy the full priced shampoo ? Well really no I would rather have an ample sized travel set than this. Seasonally wrong it's off season . I have impulse buying disorder I buy all the boxes and your subscription box to me is nothing like the box I bought without a subscription you know the lure me in product . To me your box falls way short and I will be cancelling when I remember how to thanks to the stroke I had after COVID my knowledge isn't affected and 40 years of retail experience just short term memory and impulse control I could go on for hours discontinued lines are a big one Avant products are amazing and their rrps are real I buy from them they give me £25 off my nest order , same stuff as in the boxes but some 8nngkass jars but Avant is a company most haven't heard of so women out there 40 plus try Avant it's worth it even and most definately in these subscription boxes but always remember you can cancel I will be as soon as I remember lol
2 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave such detailed feedback. 💗
We’re sorry to hear that the subscription boxes haven’t been meeting your expectations. We genuinely appreciate your honesty and the insights you’ve shared from both a customer perspective and your many years of retail experience.
We understand your comments regarding product repetition, the balance of haircare products, seasonal relevance, and the difference between some of our one-off limited edition boxes and the monthly subscription experience. While we aim to offer a mixture of discovery, value, and variety, we appreciate that the product selection hasn’t felt as exciting or relevant for you as you’d hoped.
We’re also grateful for your recognition of brands such as Avant and for sharing your thoughts on how product value is perceived by subscribers. Feedback like yours is invaluable and helps us review future box curation and customer expectations.
Thank you again for your support and for taking the time to share such thoughtful feedback with us. We wish you all the very best. 🎀
Lack of variation
I ordered two boxes and found a couple of the same products in both boxes. Also, didn't find it was varied enough as got 3 different types of lip glosses.
2 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear the contents didn’t feel varied enough for you. We understand how receiving duplicate products across two boxes can be disappointing, and we appreciate your comments regarding the number of similar lip products included.
We always aim to provide a balanced mix of beauty and skincare products, so your feedback regarding product variety and duplication has been shared with our team for review. Thank you for sharing your experience with us. 🎀
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