Service was quick. Product was well packed. However the mystery box selection was aimed at the mature woman and only contained skincare from the same brand, which was different to the expected cont... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
A bit disappointed in the contents, I bought 2 boxes to keep as Xmas gifts for my daughters and I felt there was a distinct difference between both. Yes the items would probably cost more than £20 bu... See more
Company replied
£200 box for £20. Didn’t recognise any product/make. Maybe it’s my age. Lack of information up front as to contents via Sky link. Will give to my daughter. She might recognise something. Delivery quit... See more
Company replied
A fantastic offer via SKY VIP rewards snapped up for my upcoming granddaughters birthday. I am no expert when it comes to makeup but the products look quality and I'm positive she'll be delighted with... See more
Company replied
Company details
- #209 of 218 best companies in Beauty product supplier
- #83 of 87 best companies in Beauty supply store
- #67 of 69 best companies in Cosmetics Industry
Written by the company
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Written by the company
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Contact info
London, United Kingdom
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3.5
Average
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not impressed at all
Unfortunately I was not impressed at all with £20 box I received, absolutely nothing was suitable for me to use, I have gifted it all away complete waste of money for me but you live & learn I wont be trying something like this again.
28 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the Mystery Box wasn't the right fit for you. As our mystery boxes contain a surprise selection of products, we understand that personal preferences play a big part in how the contents are received, and we're disappointed to hear that none of the products suited your needs.
While we're pleased the items were able to be gifted and enjoyed by others, we're sorry that your own experience left you feeling disappointed. Your feedback regarding the product selection has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you felt the products were not worth the money. We always aim to provide customers with great value and an enjoyable experience, so it's disappointing to learn that the box did not meet your expectations.
We appreciate your feedback and have shared your comments with our team as we continue reviewing and improving our product selection and mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Didn’t think the items in the box was…
Didn’t think the items in the box was worth the value I was supposed to be saving
5 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback, Juli. 💗
We're sorry to hear that the box didn't meet your expectations in terms of value. The advertised value is based on the brands' official RRPs; however, we understand that perceived value can vary depending on the products received and individual preferences.
We appreciate your honest feedback and are sorry that the contents did not feel reflective of the savings you were expecting. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your experience with us. 🎀
I purchase a mystery box for a present…
I purchase a mystery box for a present but the box was squashed and I was disappointed with the selection of products.
4 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that your Mystery Box didn't meet your expectations, particularly as it was purchased as a gift. We also apologise that the box arrived squashed, as we appreciate how important presentation is when giving a gift to someone special.
We're disappointed to hear that the product selection wasn't what you had hoped for. Our mystery boxes are designed to offer a surprise assortment of products and brands, but we understand that not every selection will suit every recipient.
Your feedback regarding both the packaging and product selection has been shared with our team as we continue reviewing and improving our mystery box experience. Thank you for sharing your thoughts with us. 🎀
Delivery/Contents
I paid for delivery on a Wednesday, it did not arrive until the weekend.
The contents of the box were between £70-100, when it is advertised as £200.
A bit disappointed as this was a gift, but still a decent deal.
5 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that your order took longer to arrive than expected, particularly as it was intended as a gift. We understand how disappointing this can be when you're looking forward to giving it to someone special.
We're also sorry that the contents did not meet your expectations. The advertised value is based on the brands' official RRPs, however we appreciate that perceived value can vary depending on the products received and current retail pricing available elsewhere.
We do appreciate your acknowledgement that the box still represented good value overall, and we're grateful for your feedback regarding both the delivery experience and product selection. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers. 🎀
SKY promotion
I looked the items up and they did not come to the £200 plus pounds as advertised. Because it was a SKY promotion the contents of the box was a suprise and they were okay although the mascara primer is already dry. I would choose another box to try if I knew what was in it. Okay experience.
4 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that, overall, your experience was okay and that you enjoyed some of the products included in the Sky promotion box.
We're sorry to hear that the contents did not feel reflective of the advertised £200+ value. The advertised value is based on the brands' official RRPs, however we understand that customers may compare products against current retail pricing and promotions available elsewhere.
We're also sorry to hear that the mascara primer was not in the condition you expected. If you haven't already done so, please contact our customer service team who will be happy to look into this for you.
Thank you for your feedback regarding both the product selection and the mystery box format. We appreciate your comments and have shared them with our team as we continue reviewing and improving our offers. 🎀
Not worth the money supposedly£200+…
Not worth the money supposedly£200+ worth of products through sky vip rewards looks like testers and samples very disappointing no more sky vip rewards for me
28 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear you were disappointed with the Sky VIP Mystery Box. Our mystery boxes are designed to include a mix of products and sizes, with the advertised value based on the brands’ official RRPs. However, we understand that the products you received did not feel reflective of the advertised value or meet your expectations.
We appreciate your comments regarding the product selection and perceived value, and your feedback has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re delighted to hear you found the box such great value for money and enjoyed the products inside. That’s exactly what we aim to deliver with every ROCCABOX.
Thank you for your lovely feedback and support — we hope to treat you again soon! 🎀
For the price it was exceptional value
For the price it was exceptional value. I’ve would say though the boots beauty box for a bit more money gets you so much more.
4 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re pleased to hear you felt the box offered exceptional value for the price paid. We also appreciate your comparison and understand that different beauty boxes appeal to customers for different reasons depending on the brands, product mix, and overall experience they’re looking for.
Your feedback has been shared with our team as we continue reviewing and developing our boxes to deliver the best possible value and product selection for our customers. Thank you for sharing your thoughts with us. 🎀
Not really your fault but poor delivery…
Not really your fault but poor delivery service and I don’t actually know where my parcel is now as it appears Royal Mail have lost it
4 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear your parcel appears to have gone missing in transit. While we appreciate your understanding that the delivery itself is handled by the carrier, we completely understand how frustrating it is when you're left waiting for an order and unsure of its whereabouts.
If you haven't already contacted our customer service team, please do get in touch so we can investigate the issue with Royal Mail and work towards a resolution for you.
Thank you for bringing this to our attention, and we hope we're able to get this sorted for you as quickly as possible. 🎀
You stated when I brought the product…
You stated when I brought the product that there was over £200 worth of products in the box and there wasn’t I found the products online and it’s worth £79
4 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear you were disappointed with the contents of your box. The advertised value is based on the brands' official RRPs; however, we understand that products may be available elsewhere at discounted prices, which can affect how the overall value is perceived.
We appreciate your comments regarding the value of the products received and understand why this left you feeling disappointed. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your thoughts with us. 🎀
Too many lipstick products & perfumes
Too many lipstick products & perfumes. Would rather had received 1 of different than 2 & 3 of the same
28 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear the product mix wasn’t quite right for you. We understand that receiving multiple similar items, such as lip products and fragrances, can make the box feel less varied than expected.
We always aim to provide a balanced selection across different beauty categories, so your comments regarding product variety and duplication have been shared with our team for consideration in future box curation.
Thank you for sharing your thoughts with us. 🎀
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were so disappointed with your purchase. We always aim to provide products and value that our customers will enjoy, so it's disappointing to learn that the box did not meet your expectations.
Your feedback has been shared with our team as we continue reviewing and improving our product selection and overall customer experience. Thank you for sharing your thoughts with us. 🎀
Great Value & A Fun Beauty Surprise!
I was really pleased with my ROCCABOX SKY Mystery Box. For £20, I felt I received great value and a lovely selection of beauty products.
The box included a good mix of well-known brands alongside a few products and brands I hadn't come across before. For me, that's exactly what a mystery box should be about – discovering something new while also receiving products you already recognise and trust.
Overall, I was very happy with the contents and felt it was a fun way to treat myself to a box full of beauty goodies at a great price.
9 June 2026
Unprompted review
Reply from ROCCABOX
Thank you so much for this wonderful 5-star review! 💗
We're delighted to hear you were pleased with your ROCCABOX SKY Mystery Box and felt it offered great value for money.
It's especially lovely to hear that you enjoyed the mix of familiar brands alongside new discoveries. We completely agree – one of the best things about a mystery box is the opportunity to discover products and brands you might not otherwise have tried while still receiving items you know and trust.
Thank you for your kind words and support. We're thrilled your box felt like a fun treat, and we hope you enjoy all of your beauty goodies! 🎀
Not value for money
I bought the sky vip box but it wasn’t worth it.
Meant to be contents worth over £200 doubt it was more than £50 if that. Not worth returning either would cost me more in postage just dont bother buying the £20 box in the first place i wont that mistake again
28 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the Sky VIP Mystery Box did not meet your expectations. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail prices and promotions available elsewhere, which can affect how the overall value is perceived.
We're disappointed to hear that you felt the contents did not offer the experience you were hoping for. Your feedback regarding both the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your experience with us. 🎀
Ordered the box as an offer via Sky
Ordered the box as an offer via Sky - was advised as being worth £200. The products felt cheap & certainly not worth that amount. Only ended up keeping 2 items.
28 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear the Sky offer box didn't meet your expectations. Our mystery boxes are designed to introduce customers to a variety of beauty products and brands, but we understand that the selection you received wasn't the right fit for you.
The advertised value is based on the brands' official RRPs, however we appreciate that perceived value is equally important and that the contents did not feel reflective of the advertised £200+ value in your experience.
Your feedback regarding both the product selection and overall value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
Lucky dip!
It was a lucky dip, items I received weren’t to my taste. I’m sure they are good products but I’m unable to review them as I won’t use them. Delivery was fine. I probably won’t order again but the process of ordering was easy.
4 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We appreciate your understanding that mystery boxes are very much a lucky dip, and we’re sorry to hear the products you received weren’t suited to your personal tastes. While we aim to include a variety of products that appeal to a wide range of customers, we understand that not every selection will be the right fit for everyone.
We’re pleased to hear the ordering process was straightforward and that delivery went smoothly. Thank you for sharing your honest feedback, as it helps us continue to review and improve our offerings. 🎀
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear you were disappointed with the items included in your box. We always aim to provide a selection of products that feels exciting and offers great value, so it’s disappointing to hear we missed the mark on this occasion.
Your feedback has been shared with our team as we continue reviewing and improving our product selection and overall customer experience. Thank you for sharing your thoughts with us. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re delighted to hear your surprise box arrived quickly and was full of great products. Knowing you were really pleased with your box is exactly what we love to hear! 😊
Thank you for your lovely feedback, and we hope to treat you again soon. 🎀
Great surprise box.
Well packaged and fast delivery. Nice box with all the products in. Great products except for the toner. Not much use without a coordinating cleanser.
27 May 2026
Reply from ROCCABOX
Thank you for the 4 stars and for sharing your feedback! 💗
We’re delighted to hear you enjoyed the surprise box, found it well packaged, and were pleased with the speedy delivery. It’s great to know that you liked the product selection overall.
We also appreciate your comments regarding the toner. Feedback like this is really helpful as we continue curating boxes and considering how products work together as part of a routine.
Thank you again for your thoughtful review, and we hope to treat you again soon! 🎀
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