All done in 90 seconds ! Very pleasant folks at airport. Great customer support from Kyrsty. Slight niggle ... they say "Not detected" instead of "negative" which might lead to confusion.... See more
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For some reason I find the RocDoc website quite challenging when booking antigen tests. Without customer service I would be in big trouble getting through it. Kyrsty helped me on two occasions and she... See more
My experience of RocDoc has been excellent. I took my daughter to their test centre at Dublin airport on Monday evening and we had her results back by Tuesday lunchtime. I had lots of questions and... See more
The website is clunky at best, website is incredibly slow, was told it was down and I should try later again. Extremely frustrated trying to load additional travelers and then does not allow you to bo... See more
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Kyrsty was kind and helpful with her…
Kyrsty was kind and helpful with her support. Everything was explained precisely and in detail. It was reassuring to have her assistance while confirming my details and booking.
Excellent service I had to change time…
Excellent service I had to change time and it was done easily
Lyndsey was very quick & efficient.
Very helpful and quick resolution
Very helpful and quick resolution, Thank you Kyrsty :)
Emma was really helpful and patient.
good service
covid testing booking help
I had several questions regarding the covid test booking and Emma helped me throughout the entire process. Very satisfied with the service and prompt response.
All done in 90 seconds
All done in 90 seconds !
Very pleasant folks at airport.
Great customer support from Kyrsty.
Slight niggle ... they say "Not detected" instead of "negative" which might lead to confusion.
And their web experience is 5/10 really.
Don't let that take dissuade you ... these guys are way better than others in Dublin I've used.
Kyrsty was very knowledgeable and…
Kyrsty was very knowledgeable and responsive and helped me figure out the testing availability
Very helpful
Very helpful, providing quick and clear answers. [Lyndsey]
Very helpful chat function
I had to change the date and time of my test booking. I used the chat function and a customer service rep, Lyndsey, helped me to do so. Very fast response, she dealt with my query and was able to move the booking with no problem at all. Very efficient, friendly and helpful. Appreciated the help! Thanks Lyndsey!
Krysty was quick and efficient
Krysty was quick and efficient, very friendly and made my day so much smoother! Thank you again Krysyn
Emma whom I dealt with was very…
Emma whom I dealt with was very efficient and helpful.
Kirsty was very helpful with a log in…
Kirsty was very helpful with a log in problem. Thank you
Excellent
Excellent. It all works very well. Customer service great! I messed up setting up my account but Emma sorted it out for me very quickly.
Thank You Emma!
Emma was very helpful and responded quickly and clearly to my questions.
Ella Saved my Flight!
Ella was excellent. I needed my test results but was unable to pull them from the website/account page. Ella came through in the clutch and was able to email me my results.
Thank you Ella!
Thanks customer service Ella who sorted…
Thanks customer service Ella who sorted out my enquiries today.
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