All done in 90 seconds ! Very pleasant folks at airport. Great customer support from Kyrsty. Slight niggle ... they say "Not detected" instead of "negative" which might lead to confusion.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For some reason I find the RocDoc website quite challenging when booking antigen tests. Without customer service I would be in big trouble getting through it. Kyrsty helped me on two occasions and she... See more
My experience of RocDoc has been excellent. I took my daughter to their test centre at Dublin airport on Monday evening and we had her results back by Tuesday lunchtime. I had lots of questions and... See more
The website is clunky at best, website is incredibly slow, was told it was down and I should try later again. Extremely frustrated trying to load additional travelers and then does not allow you to bo... See more
Company replied
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kyrsty was very helpful when dealing…
Kyrsty was very helpful when dealing with my questions regarding PCR tests. It made it so much easier
Ella is lovely with the customer…
Ella is lovely with the customer support and answering questions!
Ella was phenomenal and very…
Ella was phenomenal and very responsive. I messed up my schedule in Ireland and was nervous I might not be able to make it to the test site on time. She was quick and was able to change my schedules time to fit my schedule. Highly recommend this service!
Kirsty was very helpful
Kirsty was very helpful, every time I went back and answered a question, she answered it, and helped to take the stress out of the scheduling process
Emma was very helpful and friendly
Lyndsey in customer care was very…
Lyndsey in customer care was very helpful.
EU Certificate provided very fast after…
EU Certificate provided very fast after my query
Krysty was incredibly helpful
Solid work ella
Good feedback and information.
Lyndsey was very helpful!
Lyndsey was very helpful to me in attempting to get answers to difficult questions about Covid testing. Although she respected the limits that prevented her from giving certain types of advice, she did take the initiative and direct me to other potential sources of such information rather than just shutting down my inquiry. She was very professional and felt she was also very empathetic. Top notch service.
Quick and polite
She was really politely and did everything very quickly. Thank you again.
Great service and information
I would love to thank you one of your…
I would love to thank you one of your employees KYRSTY for great, professional and fast service. THANKS again. Best regards. Ivana
The website is clunky at best
The website is clunky at best, website is incredibly slow, was told it was down and I should try later again. Extremely frustrated trying to load additional travelers and then does not allow you to book fast tests for the group. In short, look else ware - not worth the frustration

Reply from rocdoc.ie
Easy to use great service
Easy to use great service. Kyrsty in customer service was excellent in assisting me with my appointment.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







