Rockbrossport Reviews 

362
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, reviewers had a great experience with this company. Customers are really happy with the overall quality of the products, frequently finding items like cycling glasses, gloves, and sturdy locks to be exceptionally comfortable and reliable during frequent rides. People also genuinely appreciate the helpful customer service team, noting that replacements and product returns are handled smoothly when unexpected sizing or fit issues happen. Though some customers noted occasional delivery delays and unexpected sizing discrepancies with orders coming directly from overseas warehouses. A few people also mentioned communication difficulties when trying to reach support or experiencing missing parts upon initial package arrival.

What people talk about most

Product

Consumers find product quality to be exceptional, with many reviewers praising the reliable materials, great... See more

Quality

Customers consistently note positive experiences with quality, praising the sturdy materials, reliable... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the remarkably... See more

Order

Reviewers highlight ambiguous experiences regarding their orders, as many customers praised the... See more

Customer service

People report positive experiences with customer service, often highlighting prompt replies and very helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to order took a while to arrive. No instructions with parcel,but 3 keys. Looks straight forward eniugh to operate ,heavy so hopefully difficult to cut through. Like the compact design folded... See more

Rated 4 out of 5 stars

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... See more

Rated 4 out of 5 stars

No problems at all with the glasses, they are a good fit and are really comfortable while wearing. Main reason for purchase was the fact they are light reactive and perfect for cycling. Delivery too... See more

Rated 5 out of 5 stars

I ordered a Sold Secure Gold Folding Bike Lock. Received regular updates during transfer, arrived in perfect condition. The lock itself is of high quality, more versatile and easier to use than my U-l... See more


Company details

  1. Bicycle Shop
  2. also in
  3. Bike accessories store

Written by the company

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Contact info

4.2

Great

TrustScore 4 out of 5

362 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(362)

220 reviews in the last 12 months

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Rated 2 out of 5 stars

Cheep Chinese product,?poor design and…

Cheep Chinese product,?poor design and poor material quality. Light changing lenses do not work.

30 June 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi, thank you for your feedback. We’re very sorry to hear that the product did not meet your expectations and that the light-changing lenses are not working as they should.
This is not the experience we want our customers to have, and we sincerely apologise for the inconvenience caused. Our customer service team has already been in touch with you and will continue to assist with the after-sales solution.

The ROCKBROS Team

Rated 4 out of 5 stars

More stylish but awkward to fit Myopia frame.

I bought these glasses, as I have a different style from Rockbros and I use the myopia frame with bi focal lenses in for long distance and short for seeing my computer whilst riding. These are more sporty and stylish than the frame I have, which I was what I was looking for.
However, when trying to fit the very delicate myopia frame into these new ones, it was very difficult and I struggled. I actually broke my existing myopia frame in the process and had to push out the lenses, install into the new myopia frame, then into the glasses which is a much tighter more close fitting. I managed it in the end but was very conscious how frail the myopia frame is and how much more difficult it was to fit them. Anyways, now all fitted and fantastic new more stylish glasses with myopia vision in.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Good company but take care getting your size correct with the clothing (smaller than expected)

Good product, excellent customer support. Take care with sizing, I ordered a long sleeve cycle top L and it arrived quickly but was too small.
Customer service very helpful, arranged return (free) and a new top in XL. Kept me fully informed.
Unfortunately this had to come from overseas -probably PRC) - and took about 2 weeks to arrive.
Very nice top which fits well.
So, a good company but order a bigger size than you think you need.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Value for money

I wouldn't say my experience was great but , the saddle I bought was an improvement on my Brooks C 13 which I have endured for the past five years and it was less than half of the second hand price I paid for it . Value for money in my opinion.

13 July 2026
Unprompted review
Rated 2 out of 5 stars

Top-tube bag 0.6l has poor fixing to frame using single wire loop.

This is for top-tube bag 0.6l with magnetic closure.
It looks smart and the magnetic closure of a semi-rigid bag is good. I dislike the multi colour logo on both sides, and have obscured it with black tape to keep a sleek style.
But there is a design fault in the wire fastening system, which uses one wire on a ratchet wheel to grip both front steerer tube and top-tube loops as one, so fastening grip cannot be adjusted independently. A firm grip requires such tension that the semi-stiff plastic spacer on the floor of the bag buckles up into the storage space. I have removed it, so the bag is somewhat soft, while being firmly held to the frame.
The spacer should be much more rigid to enable more tension in the wire fastening.

3 July 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi, thank you for taking the time to share such detailed feedback. We’re glad to hear that you like the overall look of the top-tube bag and the magnetic closure, but we’re sorry that the fixing system did not meet your expectations.

Your comments about the wire fastening system, tension adjustment, and internal spacer are very helpful. We’ll pass this feedback to our product team for review and improvement. Our customer service team will also be in touch to follow up on this issue.

The ROCKBROS Team

Rated 1 out of 5 stars

Helmet did not fit well on my son’s…

Helmet did not fit well on my son’s head, no adjustment made it safe. Have contacted for a refund - was told I could get a 10% discount and keep it. Shocking for something that is not safe. Asked for full refund - unsurprised that I have not heard back. Will escalate with my bank as this does not seem like a legit UK company.

6 July 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi, thank you for your feedback. We’re very sorry that the helmet did not fit your son properly and that this caused concern about safety.

We take helmet fit and rider safety very seriously, and we also apologise for the delay in our follow-up communication. Our customer service team has now approved your return request and will continue to assist with the return process until this is resolved.

The ROCKBROS Team

Rated 5 out of 5 stars

Great Value

Very comfortable cycling glasses which are perfect to cope with the changing light conditions between shade and full sun. Great value when compared to many others on the market.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Saddle bracket assumes parallel metal…

Saddle bracket assumes parallel metal rods on saddle. For me this did not allow for angles under saddle and did not correctly fit.
Bag itself was smaller than expected.

26 June 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi, thank you for your feedback. We’re sorry to hear that the saddle bracket did not fit correctly and that the bag was smaller than expected.
To help us check this properly, please contact our customer service team with your order number and a few photos showing the original structure of your saddle rails and the bracket installation position at [service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk). Once we confirm the saddle structure, we’ll do our best to provide a suitable solution.

Rated 2 out of 5 stars

Took so long to arrive that I ended up…

Took so long to arrive that I ended up away on holiday still not seen the glasses I bought my Mrs as they have now arrived when we are away , I bought a pair of oakleys at the airport to substitute on my Mrs missing her new pair that took over 10 days to arrive even though it said 3 days when I bought , crap service I’m sure the glasses are good when I see them in a couple weeks.

1 July 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi, we’re very sorry your order arrived much later than expected and caused inconvenience before your holiday. We understand your frustration and apologise for the poor delivery experience. Please contact us with your order number at [service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk), and we’ll look into this for you.

Rated 5 out of 5 stars

I bought a children’s bike helmet from…

I bought a children’s bike helmet from here, the helmet is great and excellent quality. I originally ordered a small and it was too small so the team exchanged it free of charge of for me, sending another from Europe as they didn’t have any available in the UK. It was excellent customer service. Highly recommend!

29 June 2026
Unprompted review
Rated 2 out of 5 stars

Service was good but unfortunately…

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and unable to stop handlebars moving whilst riding despite tightening bolts. Bolts have also damaged the handlebar bracket in the process. Have removed item and will be looking for an alternative. ☹️

29 June 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi, thank you for your feedback. We’re sorry to hear that the out-front mount did not fit properly and caused issues with your handlebar bracket. This is not the experience we want our customers to have, especially when it affects riding safety.

Please contact us with your order number and a few photos of the mount, spacers, bolts, and handlebar bracket at [service@rockbrossport.co.uk] We’ll check the issue carefully and do our best to help.

Rated 5 out of 5 stars

Good company

Ordered a pair of RockBros folding pedals to try. Swift & painless delivery - sturdy, well-made pedals with, IMHO, a much better folding & unfolding action than the Brompton pedals bought for my partner's Brommie. Did try a ride with the RockBros pedals fitted but unfortunately they're a bit small for my monster feet. Shame, because I really liked them. Wonder if they'll ever do a larger size?

21 June 2026
Unprompted review
Rated 3 out of 5 stars

Took a while for customs to release the order.

Took a while to arrive due to customs sitting on the order but the product works well. Rockbrossport were very supportive chasing the order.

29 June 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi, we’re very sorry that you received a review request before your order arrived. We understand how frustrating this must be.

Please contact us with your order number at [service@rockbrossport.co.uk], and we’ll check the tracking details for you as soon as possible.

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