Rockbrossport Reviews 

362
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, reviewers had a great experience with this company. Customers are really happy with the overall quality of the products, frequently finding items like cycling glasses, gloves, and sturdy locks to be exceptionally comfortable and reliable during frequent rides. People also genuinely appreciate the helpful customer service team, noting that replacements and product returns are handled smoothly when unexpected sizing or fit issues happen. Though some customers noted occasional delivery delays and unexpected sizing discrepancies with orders coming directly from overseas warehouses. A few people also mentioned communication difficulties when trying to reach support or experiencing missing parts upon initial package arrival.

What people talk about most

Product

Consumers find product quality to be exceptional, with many reviewers praising the reliable materials, great... See more

Quality

Customers consistently note positive experiences with quality, praising the sturdy materials, reliable... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the remarkably... See more

Order

Reviewers highlight ambiguous experiences regarding their orders, as many customers praised the... See more

Customer service

People report positive experiences with customer service, often highlighting prompt replies and very helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to order took a while to arrive. No instructions with parcel,but 3 keys. Looks straight forward eniugh to operate ,heavy so hopefully difficult to cut through. Like the compact design folded... See more

Rated 4 out of 5 stars

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... See more

Rated 4 out of 5 stars

No problems at all with the glasses, they are a good fit and are really comfortable while wearing. Main reason for purchase was the fact they are light reactive and perfect for cycling. Delivery too... See more

Rated 5 out of 5 stars

I ordered a Sold Secure Gold Folding Bike Lock. Received regular updates during transfer, arrived in perfect condition. The lock itself is of high quality, more versatile and easier to use than my U-l... See more


Company details

  1. Bicycle Shop
  2. also in
  3. Bike accessories store

Written by the company

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Contact info

4.2

Great

TrustScore 4 out of 5

362 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(362)

220 reviews in the last 12 months

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Rated 5 out of 5 stars

The products are amazing and compared…

The products are amazing and compared to other brands relatively inexpensive.. Good quality and stands the test of cycling frequently!!! I'd say if I could think of any negative and believe me it would only be a tiny one it's just postage time occasionally... Great Rockbros and thank you

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

I bought a saddle bag, a mirror and a lock for my bike. The mirror feels very good quality and has worked very well so far, it handles vibration well and has a good field of view. The saddle bag feels good quality. The lock feels sturdy. The order was delivered quickly and I was kept up to date on it's progress. I would happily buy from them again.

23 July 2026
Unprompted review
Rated 4 out of 5 stars

Good price

Good price, taking bag on trip soon so will tell then. Transparent label folder on front of bag could be a weak point as plastic seems thinner than rest of bag. Like size and fits well on bike.
Phil

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Non existent customer service and…

Non existent customer service and faulty item received over a week ago. Email sent on receipt of product and no response received.

23 July 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi, thank you for your feedback. We’re very sorry to hear that you received a faulty item and felt that you did not receive a timely response from our customer service team.

Our team has already contacted you regarding a replacement/reshipment solution. Please kindly check your email inbox, including your spam or junk folder, in case our message was missed. We will continue to follow up and help resolve this issue for you.

The ROCKBROS Team

Rated 5 out of 5 stars

Top Tube bag replacement

My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The issue was dealt with in less than a week, I was very pleased with the speed and efficiency of the outcome.

23 July 2026
Unprompted review
Rated 4 out of 5 stars

Waterproof Bike Headlight and Power Bank

I ordered the Waterproof Bike Headlight and Power Bank. I wanted it mainly because my Garmin head unit battery goes flat after a couple of hours. It seems well made and good value - the various light options are great.I’ve used it in the rain a few times and it indeed seems waterproof. I can power my Garmin and have the light on as well. It also came with a type c charging cable which was a nice touch.

The one issue I did have is that it was advertised as having a micro USB output but it actually has type c /lightning outputs so I had to buy an adaptor cable. Apart from that, I’m very happy with it.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

i brought a new seat from the rockbros…

i brought a new seat from the rockbros , i did not hold up much hope , as the other seats i brough where not comfidable when riding, i pumped the seat up as insruckted and straight away i felt the diffrance , well worth buying and at a reasonable price to.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Really good product and the fit over my…

Really good product and the fit over my variafocals is great.
No slipping and they disguise your glasses perfectly, I normally wear my Oakley with contact lenses but these are a great alternative, I got the black but I’m considering getting another pair in a different colour, would definitely recommend.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Ordered glasses for my son

Ordered glasses for my son. Had an issue with an arm, contacted customer services and hey presto! Within 2 days a replacement pair was provided. What a pleasantly easy experience. Thank you.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a problem with the frame on my…

Had a problem with the frame on my polarised glasses
Rock bros sent me new glasses within a week
Brilliant customer service
Glasses are comfortable to wear with helmet and the interchangeable lenses cope well with all light conditions

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Rockbros bike carrier

Only one attachment size to fit one size bike ..... But the customer service was brilliant and it was quickly resolved thanks again and would definitely buy more products in future. Used the carrier and is very sturdy.

22 July 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi, thank you for your feedback. We’re sorry that the fitting requirements were not clear enough at the time of purchase.

For some bikes, a thru-axle adapter is required to use the roof bike rack correctly, and this adapter needs to be purchased separately. Our customer service team has already been in touch to explain this, and we’ll also review the product information to make the required accessories clearer for future customers.

The ROCKBROS Team

Rated 3 out of 5 stars

Reply

Hello
Got a reply from the seller and I can just say that it was VERY professional! It's good to know that we can still find business that know how to honor the client and the industry. Good Job!
Joe

8 July 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi Joe,

Thank you for contacting us. We’re very sorry that your order UK-Shopify-41548 has taken longer than expected to arrive.

We understand that you placed the order on July 8 and expected delivery within around 7 working days, so it is completely understandable that you are frustrated that it still has not arrived by July 22.

We sincerely apologise for the delay and for any confusion regarding the shipping location. This is not the delivery experience we want our customers to have. We are checking the latest shipping status for your order and will follow up with you as soon as possible.

Thank you for your patience, and again, we’re sorry for the inconvenience caused.

The ROCKBROS Team

Rated 5 out of 5 stars

Superb customer service

Genuinely outstanding customer service from Rockbross Sport. Would not hesitate to order again from them. Thanks guys!

21 July 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi, thank you for your feedback. We’re glad to hear that you liked the lenses, but we’re sorry that the glasses did not fit comfortably with your face shape and helmet.

We understand how frustrating it can be when the fit causes pressure on the bridge of the nose. Our customer service team has already been in touch with you and will continue to assist with the after-sales solution.

The ROCKBROS Team

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