Rocket Dog Reviews 123

Have bought a number of items in the past but this time I bought sandals that were far too tight to get your feet in. As they were delivered by EVRI I thought i would be able to return the same way as I have no Yodel accessible. I emailed them 6times!! to ask how to return and did not get 1 reply! Will NEVER use this company again. Worst customer service ever experienced!

really pleased with my boots so comfy fit perfect very true to size getting another pair

I bought a pair of black leather boots ladies and i wa svery disapointed!
They didn't looked alike or as described and i returned them!
I returned them on 22nd of December 2022 and it took nearly 2 months for them to refund me as they said they forgot even thought they received the return long time ago!
They keeped avoiding my emails!
I had to open a dispute and finally after nearly 2 months i got my refund!
AVOID, AVOID ,AVOID!

I had a pair of Rocket Dog boots that lasted me many, many years - I loved them that much I'd wear them every day; my recent purchase of boots has left me very disappointed and I won't be buying Rocket Dog again. Within months, the fabric on the boots started to peel off - the fabric being either leather or suede, I believe. I'm just glad that they were half price as the purchase would have cost me £140.00 instead of £70.00 for the two pairs.

I've been an avid rocket dog fan for many years, just love the style and they are comfy. but the last 4 pairs of boots I've had have worn holes in the bottoms really quick or come apart. They are not made to last, really thin soles. Will be looking for a new favourite brand I'm afraid.

Even at 50% off, the quality was extremely inferior. There was no foot support whatsoever, and the materials were very cheap.

I've always loved the Sugar Daddy style of boot and had several pairs over the past 15 years. However, this will be my last purchase. The quality of the boot has dramatically deteriorated. In particular the inner sole has little padding and within 2 months, all I can feel is a lumpy, square grid (hard rubber or plastic?), protruding through the sole. Sadly, the high price tag no longer reflects the quality of the boot.

Probably not their fault but Rocket Dog contracted the delivery company and the shoe box has arrived battered, the boots seem fine though. Unfortunately the boots are a gift and I am very disappointed. I cannot leave a review on their website, where I purchased them, as it’s the couriers fault. Disappointed, Happy blooming Christmas

Ordered two pairs of shoes, but were far too tight despite going up a size. Tried to return but nearest return point is a 70 mile round trip. Contacted Rocketdog and basically, that is just tough, pay for your own return. Another crappy company crossed off the list which is a shame as other shoes have been really good.

Terrible company, avoid.

They don't answer their telephone and thier customer service is non existent. Tried to get a change to an address on an order and was told my item had already shipped despite placing the order 10 mins prior.

blamed the courier company

I bought a pair of rocket dog boots with knitted cuffs I put wore them a couple of times and to my horror the leather started to peel off ..never going to buy them again such a waste of money

I used to love Rocket Dog boots but the soles have dropped off the two pairs I have bought from them (Berry Biker Boots and Chelsea Boots). The Berry Bikers boots have only been worn a few times. I'm afraid I'll not be buying any more boots from them. It's a shame because they are so comfortable to wear.

Would have given this company no stars if I could , bought from them for the first time with a buy one pair get a pair free of flip-flops, and did not get the free pair of flip-flops, complained and they said they would see what they could do and never got back to me, I feel cheated out of a pair of flip-flops, do not recommend them at all, very disappointed. Won't buy from them again.

I work in a hospital and I have to stand on my feet for nearly 7’5 hours a day. I never have shoes more comfortable than the ones from Rocketdog, after this I bought around 6 different pairs and I did not return any! I have wide feet as well, which makes more difficult to find comfy shoes

I agree with the many comments about the decline in quality.
It seems their customer service is following suit.

Second time ordering after they didn’t deliver my first set of shoes. The undelivered shoes went back to shipper, it took WEEKS to get refunded. Looking at a specific pair this go round, only 2 places anywhere sells the sandals. I try rocketdog again because of PayPal payments security. They AGAIN can’t deliver to my address. I even gave them my BUSINESS address. Nope. Not doing this again, in the process of getting a return AGAIN. I’m pissed with this company and they are TERRIBLE at customer service.

I Love these shoes!! I have small but wide feet, I feel like they were made just for me. Black and white jazzin, just like a glove, no breaking them in pain for me.

Rocket jazzing
The material is not a good match on the trainers which is quite noticeable on the striped trainers, they just look odd
I emailed customer services and got an immediate response, apparently this is normal as each trainer is unique, but I think it's poor quality
They should picture the pair together on their website
But good quick response from customer services

I agree with the comments that refer to the the decline in quality and the soles coming away in a few months. I have always bought them in the past as they have been good value for money and have been comfortable ( my work involves being on my feet). I would rather pay more for quality and that is what I have done. Loving my Flys

I've had three pairs off boots now my original pair lasted two years of constant use before the sole came away. My second pair of thunder boots were 'Charcoal' colour (was a coating that lasted a couple of weeks tops). I have worn this pair anywhere near as often and after a few months they deteriorated and now the sole has completely separated at the toe from the main body. My third pair (A brown tall boot) I purchased with my second pair of thunder boots. The side zip for me was pointless they were so wide they also sent wrong size. I gave up on the return for the tall boot so put insoles in barely worn them and they probably won't last much longer. Save your money until they decide quality is better then profit