Rockethospitality Reviews 

346
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and attentive staff for providing exceptional support and taking care of every small detail throughout the entire booking process. Many individuals note that communication is consistently prompt and professional, making interactions smooth, transparent, and completely reassuring from the very beginning to the end. The booking process is widely described as completely seamless and highly efficient, allowing people to easily secure hard-to-find tickets for major events without any stress. Reviewers also note the fantastic seating arrangements and wonderfully organized hospitality packages, ensuring deeply memorable and enjoyable experiences at every single venue they visit.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting exceptional responsiveness,... See more

Service

Consumers find service to be exceptionally satisfying, noting that staff go above and beyond to handle every... See more

User experience

Clients share positive opinions on user experience, highlighting how the entire process from start to finish... See more

Booking process

People report positive experiences with booking process, highlighting how easy and seamless it is to secure... See more

Response time

Users describe satisfaction with response time, noting that reviewers received quick answers to all... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So pleased that we found out about Rocket Hospitality! After a few years of trying to get tickets for the Last Night of the Proms unsuccessfully, we decided to buy them via a VIP resource. Highly reco... See more

Company replied

Rated 5 out of 5 stars

Went with some friends to the O2 to see Pete Tong, all booked through Rocket Hospitality. From start to finish the service was first rate with Matt on hand to answer any queries and make sure all the... See more

Company replied

Rated 5 out of 5 stars

Matt and the rocket team are excellent. I use them regularly for special events and they are always professional and efficient. No hard sell just a great all around experience which I really value. R... See more

Company replied

Rated 5 out of 5 stars

Rocket Hospitality is the best. I have used them for multiple events and it's always a great experience. They have great seats, charge a fair price, deliver what they say and always provide helpful... See more

Company replied


Company details

  1. Event ticket seller
  2. also in
  3. Corporate entertainment service
  4. Event management company

Written by the company

Rocket Hospitality provide corporate hospitality and some ticket only packages to the leading sporting, cultural and musical events in the UK & overseas. With over thirty years of experience in the corporate hospitality industry, Rocket Hospitality has become a trusted partner for premium access to the world’s most sought-after sporting, cultural and entertainment events. Over the decades, we have built an extensive network of dependable suppliers, allowing us to secure exceptional packages — even for events that appear completely sold out. Whether you are looking for a box at the Six Nations, a private suite at the Monaco Grand Prix, Debenture tickets to the Wimbledon Men’s Final or a VIP package to see your favourite artist live please do contact our team who can provide friendly, expert guidance and to help you find the perfect package. We pride ourselves on delivering exceptional service, impartial advice and seamless experiences. Our clients consistently rate us among the best in the industry, with a 5/5 rating on Google and Trustpilot. Explore our events calendar and we look forward to welcoming you to one of our unforgettable events soon.


Contact info

5.0

Excellent

TrustScore 5 out of 5

346 reviews

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5.0

All reviews

(346)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tickets for Strictly Live Tour

We have used Rocket Hospitality for a few years now to book tickets for Strictly Come Dancing at the O2 in London. The service has always been extremely efficient and the seats have been great.

10 February 2024
Unprompted review
Rockethospitality logo

Reply from Rockethospitality

Glad you enjoyed the show!

Rated 5 out of 5 stars

Small company but BIG and efficient service

Matt and his team are beyond efficient. You get the human touch which is wonderful and the response to any queries is so swift which certainly takes stress and worry away. Little company Rocket Hospitality may be, but in my opinion they are up there with any large company, maybe even the personal touch gives them the edge. We have now used the company on three occasions and each time they cannot be faulted. Well done. To us you are superstars and we look forward to using your services once again for Strictly at the 02 next year.
Eileen S

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Top class packages and service!

For a special trip to The Strictly Come Dancing Live Tour show in Birmingham last Saturday I turned again to Rocket Hospitality and Director, Matt Gibson, who laid on a marvellous day for my wife, daughter and daughter-in-law. Dedicated venue entry, a reserved table for Prosecco and a great afternoon tea in comfort and brilliant seats for the show. Job done!
I have used Rocket for several events now, with another coming up imminently. Everything works - booking process, payment, receipt of tickets, extremely prompt response to any query - providing a seamless way of making a special day out absolutely exceptional. I would not hesitate to recommend Rocket Hospitality and Matt to anyone looking for a premium service. I will certainly be booking with them again in the future.

20 January 2024
Unprompted review
Rated 5 out of 5 stars

Great experience start to finish

Great experience start to finish! We were very nervous making such an important purchase for our family of 5 coming to London from Atlanta, GA - USA. Matt was amazing to work with, answered all of our questions and made the process seamless. Every single aspect of the process exceeded our expectations. Our event was the definitely the highlight of our European vacation. Highly recommend! We will definitely work with Rocket Hospitality again in the future.

23 December 2023
Unprompted review
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Reply from Rockethospitality

Was happy to help and glad you and your family enjoyed the match.

Rated 5 out of 5 stars

Great experience. Will use them again

Matt got us amazing seats at Anfield for the first match of 2024! Fast communication the whole way, mobile tickets arrived on time and the prices were lower than the reseller sites. Will use them again!

1 January 2024
Unprompted review
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Reply from Rockethospitality

Glad you enjoyed it and a good win too!

Rated 5 out of 5 stars

The level of service

The level of service, professionalism, and ability to provide a phenominal level of service is unrivaled. Nothing was too much. And when we arrived at the PSG Newcastle champions league game I was blown away by the quality of seats and hospitality. I’ve spent years looking for a company who can provide tickets this good, and at a service level so personal and accurate.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

NFL Jags/Falcons at Wembley

Matt Gibson worked with us on obtaining a box for the NFL Jag/Falcons game held at Wembley Stadium. Everything was perfect! We received the yard line location that he said it would be, and the experience was better than expected.

1 October 2023
Unprompted review
Rockethospitality logo

Reply from Rockethospitality

Was happy to help and glad you enjoyed it

Rated 5 out of 5 stars

Fantastic Hospitality tailored to our needs

From start to finish, dealing with Rocket Hospitality was fantastic.
I went to them after some tickets at short notice for a group of 7. I could have gone via a ticket exchange but you hear so many horror stories.
Matt the Director interacted with me and sourced vip tickets for a similar price to ticket exchanges.
I was provided a full itinerary, we had full hospitality with great seats, our own butler and drinks.
Rocket Hospitality sent the tickets in good time, updated us with timings of the event and were a pleasure to deal with.
I will definitely be using them for all events going forwards.

16 September 2023
Unprompted review
Rockethospitality logo

Reply from Rockethospitality

Glad you enjoyed the evening and we were happy to help

Rated 5 out of 5 stars

Amazing experience

Everything from start to finish was great, Matt was so helpful in securing the tickets for us and the day ran smoothly. We booked tickets to Arsenal v Tottenham and it was incredible. I would highly recommend Matt and Rocket Hospitality and will definitely be booking with them for our next corporate event.

24 September 2023
Unprompted review
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Reply from Rockethospitality

Glad you enjoyed the hospitality, sorry we couldn't fix the score!

Rated 5 out of 5 stars

Wimbledon 2023

Excellent Wimbledon experience thanks to Rocket Hospitality! Effective communication and high quality of services, from the very initial exchanges. Matt secured great tickets at the Centre Court, and dealt with all our queries throughout the process. Fast, reliable, professional, he made our life easy and the event unforgettable. Highly recommended, we will definitely use Rocket Hospitality again. Thanks, Matt!

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Just an amazing trip to the Emirates…

Just an amazing trip to the Emirates Stadium for an Arsenal game thanks to Rocket Hospitality. From start to finish everything was done with professionalism, speed and efficiency. The highly in demand tickets was sourced at a reasonable price, with great seats and dispatched quickly. My queries were dealt with quickly and with great clear communication. I would definitely recommend and will be using again.

12 August 2023
Unprompted review
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Reply from Rockethospitality

Glad you enjoyed the hospitality at Arsenal and look forward to helping you with your next event

Rated 5 out of 5 stars

Wimbledon debenture tickets

We’d like to thank Matt and Rocket Hospitality for a great experience from start to finish. We bought tickets to Wimbledon and Matt was very helpful in guiding us through the process. He was responsive and knowledgeable.
We had an amazing time and if we get another chance to go back we will definitely contact Matt and Rocket Hospitality again.

11 July 2023
Unprompted review
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Reply from Rockethospitality

Glad you enjoyed Wimbledon, was happy to help

Rated 5 out of 5 stars

Great Service

I worked with Matt to get debenture tickets to the middle Sunday at Wimbledon. He was responsive, forthright and helpful throughout the whole process. My family and I had tremendous seats and an unforgettable experience. I'd absolutely work with Matt and Rocket Hospitality again.

23 July 2023
Unprompted review
Rated 5 out of 5 stars

A wonderful experience

A wonderful experience. Attention to detail was excellent. Matt answered all my questions ( there were many ;) ) in a timely and professional manner.

Ease of booking, professionalism and communication 5*

Thank you Matt.

15 July 2023
Unprompted review
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Reply from Rockethospitality

Was happy to help and glad you had a great time

Rated 5 out of 5 stars

Top class from beginning to end

Top class from beginning to end. This was our second time dealing with Rocket Hospitality and both times Wimbledon centre court seats were exactly as promised – excellent. Matt is very thorough and responsive making the process seamless throughout. A comfortable 5 stars!

7 July 2023
Unprompted review
Rockethospitality logo

Reply from Rockethospitality

Glad you enjoyed it and was happy to help

Rated 5 out of 5 stars

From beginning to end

From beginning to end, the experience was simply GREAT with Rocket Hospitality. Answers quickly back about any question to be send. Time after time I learned not to worry about this or that, and at the end an unforgettable trip to Wimbledon ! Thank you so much !

18 July 2023
Unprompted review
Rockethospitality logo

Reply from Rockethospitality

Was happy to help and glad you enjoyed the tennis!

Rated 5 out of 5 stars

Wimbledon Debenture 2023

We purchased Wimbledon 2023 Debenture tickets through Matt at Rocket Hospitality. Matt was very helpful throughout the process and was able to get us great seats on Centre Court's shady side as requested. The whole process was simple and professional. Very easy to transfer the tickets to our Wimbledon App. We had an incredible and unforgettable experience. I highly recommend Matt and Rocket Hospitality!!

9 July 2023
Unprompted review
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Reply from Rockethospitality

Was happy to help and glad you liked the seats

Rated 5 out of 5 stars

Bucket List…Mission Accomplished.

We just returned home from an amazing experience at the Wimbledon Championships thanks to the professional expertise of Matt. This was our first time to Wimbledon and Matt was always available to answer all my questions and explain the whole process. He quickly eliminated our concerns. Our seats were absolutely great and the entire experience exceeded our expectations. We highly recommend Matt and Rocket Hospitality and will absolutely continue to do business with them for future events.
Barbara and Don
Fort Lauderdale, FL

14 July 2023
Unprompted review

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