Rockhopper Mortgages and Protection Reviews 42

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I randomly rung Rockhopper to see if I could remortgage as against Equity Release. I was so pleasantly surprised to find hey could help me where other companies couldnt as I am 80. The staff were ve... See more

Rated 5 out of 5 stars

Rockhopper helped us with our re-mortgage and were extremely helpful, honest and upfront. We are company directors, so it was not a straight forward process. Rockhopper managed to secure us a fixed de... See more

Rated 5 out of 5 stars

The Rockhopper staff right from the initial contact where and remained throughout as most professional and helpful in all aspects of the journey we have found ourselves on with them during our pathwa... See more

Rated 5 out of 5 stars

My family and I have dealt with Rockhopper for many years and have always experienced a friendly, professional service. I like the way they always send comparisons so that I know exactly w... See more

Company details

  1. Mortgage broker

Written by the company

Here at RockHopper we provide our Customers with both protection and mortgage advice. We can help clients with both standard or unusual situations. We appreciate that, in today’s world, everyone is an individual and everyone’s circumstances and requirements are different. We pride ourselves in not having a “tick box” or “computer says yes/no” approach and judge each case on its own merits.


Contact info

4.8

Excellent

TrustScore 5 out of 5

42 reviews

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Rated 5 out of 5 stars

Highly recommended

Highly recommended, used them twice now, if you’ve got issues with getting a mortgage try this company. Meticulous attention to detail and throughly explores all avenues for your application they get the job done.

9 October 2023
Unprompted review
Rated 5 out of 5 stars

My family and I have dealt with…

My family and I have dealt with Rockhopper for many years and have always experienced a friendly, professional service.

I like the way they always send comparisons so that I know exactly what the product has to offer and it’s laid out in simple terms for me to fully understand.

Rob and Alex have so much experience and are a pleasure to deal with.

I highly recommend Rockhopper.

Kind regards,

Val

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

David and Alex have made the experience of getting a mortgage for someone who does not tick all of the normal boxes a simple and straightforward process. True professionals from start to finish, regular updates throughout and delivered exactly what they claimed they would. Highly recommended

10 May 2023
Unprompted review
Rated 5 out of 5 stars

A breath of fresh air!

Having spoken with a number of brokers, I was beginning to become a little disheartened.
I came across a couple of positive reviews for RockHopper and contacted David Rostrom directly.
David immediately put me at ease and gave me the impression that I was speaking with someone who had a knowledge of the process, as opposed to just relying on information that was on a screen in front of him.
David listened to my requirements and explained my options clearly and concisely.
I have a relatively new business, and although the business has become quite successful in a short time, I was still limited to the lenders that would consider my application.
Upon agreeing on a product that met my needs, David began the process.
Once a mortgage in principle had been obtained, David handed my case to Alex Fryday.
Alex provided the same high level of service all the way through to the mortgage offer being issued.
I found Alex's consistency particularly impressive.
All emails received a swift reply, even if just to confirm receipt of my communication.
I can whole heartedly recommended the team at RockHopper.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

David and the team at Rockhopper have…

David and the team at Rockhopper have always provided and excellent and professional service. They helped me to obtain my first mortgage and allowed me to buy the house that I wanted, when I thought I could not get the amount I needed. They have continued to provide support ever since.

3 April 2022
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend more highly

I could not convey strongly enough my recommendation for RockHopper Mortgage Advisers. Across several transactions now, RockHopper have provided us with an excellent service where their friendly experts go above and beyond for their customers. If you are looking for a good mortgage deal, particularly in challenging or unusual circumstances, RockHopper is the place to go; they will help find the best mortgage deal that's right for you. Buying a property can be stressful, but RockHopper are with you every step of the way making the process as easy as possible. Couldn't thank them enough.

2 March 2023
Unprompted review
Rated 5 out of 5 stars

Alex and David offered me a fantastic…

Alex and David offered me a fantastic seamless service. The product choice and help with navigating difficult lender queries was really appreciated. I would highly recommend their services and would use them again..

14 August 2022
Unprompted review
Rated 5 out of 5 stars

knowledgable and easy

Rockhopper were knowlegable and were able to get be a good mortgage, where other normal mortgage companies could not help. They had a good systems to help progress the application and it was easy.

11 November 2022
Unprompted review
Rated 5 out of 5 stars

Always Good

This is the second time we have dealt with Rockhopper. We found them professional, knowledgeable and extremely helpful despite these very difficult economic times. They sorted out our mortgage issues within days and we will have no hesitation about using their services next time we need a remortgage.

11 October 2022
Unprompted review
Rated 5 out of 5 stars

Helpful, honest and achieved what they promised

Rockhopper helped us with our re-mortgage and were extremely helpful, honest and upfront. We are company directors, so it was not a straight forward process. Rockhopper managed to secure us a fixed deal for the term and amount that suited us best. We’re very thankful for their help and service and wouldn’t hesitate to contact them again, when our deal finishes.

5 August 2022
Unprompted review
Rated 5 out of 5 stars

Thanks to Rockerhopper, we've just completed on our new home…

We've just completed on our new home and its all thanks to Rockhopper. Our circumstances are not the norm as we both work freelance overseas earning in Euros. Being self employed reduces the number of lenders and also earning in Euros even more so! David took time to understand our situation and what we needed. We were happy to pay a £500 deposit because if they didn’t get us a mortgage then we would be refunded. We worked with both David and Alex throughout the process and both have been very quick to respond, understanding and professional. I wouldn’t hesitate to recommend them - after contacting more than 10 brokers, Rockhopper were the only ones willing to help and that just shows how much experience and knowledge they have as brokers. To be able to get us finance when others didn’t think it was possible is amazing - full credit to them.

5 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellend service

David and Alex from Rockhopper were a pleasure to deal with. Communication and feedback always prompt and professional. Would highly recommend.

3 August 2022
Unprompted review
Rockhopper Mortgages and Protection logo

Reply from Rockhopper Mortgages and Protection

Really pleased we could help on this one and get your first buy to let property!

Rated 5 out of 5 stars

Well worth the paying the fee!

Very professional & knowledgeable service especially when dealing with non standard mortgages.

28 July 2022
Unprompted review
Rockhopper Mortgages and Protection logo

Reply from Rockhopper Mortgages and Protection

Thanks for your feedback! We will pass onto the rest of the team. In the meantime, don't hesitate to contact us if you have any queries moving forward.

Rated 5 out of 5 stars

First class service.

I could not find a mortgage provider anywhere becuase i got paid in dollars then i found rockhopper and they sorted it immediately. It was a great experience from start to finish. I would definitely recommend them to anyone looking for a mortgage.

29 April 2022
Unprompted review
Rockhopper Mortgages and Protection logo

Reply from Rockhopper Mortgages and Protection

Thanks Tim for your kind comments.

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