Rockmerch Reviews 

202
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

They say they delivered my package. Not to my house, I never recieved it. The USPS knows where I live, never have delivery issues with them. This company says it "delivered", no proof, no photo. It wa... See more

Rated 1 out of 5 stars

I ordered and paid 25th jan.. still nothing received at the beginning of March, company house showed they trade from 160 city road London- which is kemp house - actually part of Moorfields eye hospit... See more

Rated 3 out of 5 stars

Ordered a selection 5 of t-shirts over the Christmas break, the parcel arrived 3-4 weeks later with one shirt missing and the packing slips having been marked OOS (assume out of stock). No mentio... See more

Rated 1 out of 5 stars

Absolutely appalling 'service'. Ordered t-shirt on 7/9/21. Nothing arrived apart from an email saying they had received the order. Emailed on 29/9/21 still nothing, emailed again on 4/10/21 still noth... See more

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1.4

Bad

TrustScore 1.5 out of 5

202 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.4

All reviews

(202)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They say they delivered my package

They say they delivered my package. Not to my house, I never recieved it. The USPS knows where I live, never have delivery issues with them. This company says it "delivered", no proof, no photo. It was Ice & Snow for 3-4 days. There is no way it could have delivered. THEY SUCK, DO NOT ORDER FROM THEM!

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Do Not Buy From This Company

Bought some Ts which were of good quality but sizing of two was wrong. Bought a medium which turned out to be for a 5yr old. Sent the Ts back as per instructions on the website. Heard nothing more. Emailed, even found a phone number and called. Person answered phone told me they'd sort in half an hour, not heard anything since. Total and utter con.

10 January 2023
Unprompted review
Rated 1 out of 5 stars

Never Buy from Here

Wish I check these reviews before I purchased. I'm out $37 never to be seen again. Happy that's all I spent. Ordered a shirt and never received. Antagonistic emails from the vendor. Stay away, far far away from this company. They will not refund and only give you store credit. They are just plain thieves of our money.

10 January 2023
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, I used clearpay and brought 3 hoodies, I recived 1 and that's it (something about the others dispatched from a diffrent warehouse) I got a message about sending replacements if they track where the others have gone but that was a week ago and my other messages since have gone un-answered please stay away from them as they are not legitimate and you will struggle to get the items or money back

7 November 2022
Unprompted review
Rated 1 out of 5 stars

Thieving scumbags

Thieving scumbags! I had to get my money back from my bank. I wish I had checked Trustpilot before ordering. Nothing ever arrived. Every time I was asking, I got bad excuses. Rip offs!

27 August 2022
Unprompted review
Rated 1 out of 5 stars

Had to go through my bank to get my…

Had to go through my bank to get my money back from these scamers. Its been 6 weeks since I ordered the Tee and no joy on any email response and no phone number to call. Total scam site, pissed as it was a birthday pressie and that person never got a gift, feels so much time has passed now.

15 March 2022
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company, save your time and money and dont order. Payment was taken, goods never delivered and no response from customer service emails - my bank had to claim the money back to refund me. Also trade under biker-rings.co.uk, a few Wu Wear websites and probably a whole lot more. Do yourself a favour, check the footer and if it is part of the RockMerch brand then dont order from these thieves.

14 March 2022
Unprompted review
Rated 1 out of 5 stars

It’s just a scam shopfront site

It’s just a scam shopfront site. There is no merchandise and no customer service. Watch out for Jewellery Bargains or it’s jewellerytreats web address which is another of the sole director’s bogus online shopfronts. The director and his scam sites have been reported to Action Fraud as well as the credit card companies on which they rely

12 March 2022
Unprompted review
Rated 1 out of 5 stars

Do not use!

Placed order on 1/2/22, got an order dispatched email on 13/2/22 & nothing since despite emails. Angry & disappointed.

Update 23/3/22 - still nothing!

10 March 2022
Unprompted review
Rated 1 out of 5 stars

SCAM

Like many, many others, been totally scammed by this company. Goods not recieved but account on website states 'Order Complete', No reply to emails. Thieves.

7 March 2022
Unprompted review
Rated 1 out of 5 stars

Stay clear. Items will not arrive

Sadly I ordered from this company before I read any of the reviews on them. As stated by many others the goods did not arrive. I sent 3 emails asking for updates but had zero response. I then sent an email quoting consumer rights etc (there is a template via "Which" that is for this very reason) again no response. As such I contacted my bank and they were brilliant. A simple online firm to complete and they refunded me. To be honest it was only £11.99 so not about the money but if this company are doing this over and other then they are making big bucks by ripping people off. Bank aware of trust pilot reviews and that they appear to be scammers and they have been reported. Basically stay clear you will be ripped off and will need the bank to seek redress and refund.

4 March 2022
Unprompted review
Rated 1 out of 5 stars

Disappointed

Like many on here, ordered & never arrived, countless e-mails but nothing. If anyone else is stupid like me, get in touch with bank, they will try and help. Fortunately my order wasn’t big but it’s not the point. I wouldn’t buy from here 😡

28 February 2022
Unprompted review

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