Avoid purchasing a Rocwood mixer. Its dreadful quality renders it ineffective for its intended use. The control wheel's weld failed twice immediately without any use, and the motor struggles after han... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great Product. Sturdy. Documentation on how to put it together could be improved though. Images lack clarity and instructions vague in areas. Suggest a video tutorial. Using Evri as the courier was di... See more
Company replied
Fast delivery great price good product The product been used 6 times and done a great job I only gave 4 stars as I’ve been trying to contact them regarding some information on the product which the... See more
Company replied
Engine is a bit noisy, and the high pressure hose has small and large ends, I would have preferred a hose with with large ends, now I have to buy additional adaptors to convert or change the lanc... See more
Company replied
Company details
- #2 of 2 best companies in Metal machinery supplier
- #67 of 70 best companies in Garden building supplier
- #232 of 246 best companies in Home improvement shop
- #20 of 22 best companies in Lawn Mower Shop
- #4 of 5 best companies in Machine shop
- #15 of 18 best companies in Vacuum Cleaner Shop
Written by the company
RocwooD is a UK-based online retailer providing reliable garden machinery, power equipment and outdoor products at affordable prices. Selling directly to our customers allows us to offer great value while maintaining high standards of quality and customer service. All orders are dispatched from our UK warehouse based near Wrexham, with fast delivery across the UK. We're passionate about helping customers find the right product for the job, backed by friendly UK-based support before and after your purchase. Whether you're a homeowner, gardener, DIY enthusiast or professional, we're here to make shopping simple, straightforward and dependable. Your feedback helps us improve every day, and we genuinely appreciate every review. Thank you for choosing RocwooD.
Contact info
ROCWOOD HOUSE, LIGHTWOOD GREEN INDUSTRIAL ESTATE, LL13 0HU, OVERTON ON DEE, United Kingdom
- sales@rocwood.co.uk
- rocwood.co.uk
3.8
Great
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from Rocwood
Thank you so much for your lovely 5-star review! We’re delighted to hear you’re happy with the quality of the product and the quick delivery 😊
We really appreciate your kind words and support!
Best regards,
The RocwooD Team
As advertised
27 March 2026
Reply from Rocwood
Thank you so much for your review! We’re really pleased to hear everything was just as advertised 😊
We truly appreciate your feedback and hope to see you again in the future!
Best regards,
The RocwooD Team
I tried to buy this item of Ebay but…
I tried to buy this item of Ebay but couldn't because they need proof of ID. So I looked for your website and bought it of you and £3 cheaper and pleased with item
29 March 2026
Reply from Rocwood
Hi Colin,
Glad we could be of assistance.
Kind Regards
RocwooD
Reply from Rocwood
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that you found our website helpful and that our updates kept you in the loop throughout 😊
It really means a lot to us, and we truly appreciate you taking the time to share your feedback!
Best regards,
The RocwooD Team
Despatched as promised
Despatched as promised. Shame they use Evri to deliver, they are slow and their website is unreliable.
27 March 2026
Reply from Rocwood
Hi Ian,
I am very sorry you had issues with our website, we are updating our website each week, with the most up-to-date information.
Kind Regards
RocwooD
Quick delivery, quality product.
Quick delivery, good communication and well packaged, good value with accessory pack.
23 February 2026
Reply from Rocwood
Hi Norman,
Thank you for taking the time to leave us such a great review. We're delighted to hear that you were happy with the quick delivery, communication, packaging, and the value of the accessory pack. We hope you enjoy your purchase and look forward to serving you again in the future.
Best regards,
The RocwooD Team
effective problem solving
The item I have ordered. During the delivery, it sustained some dents.
Adam from the customer service was very helpful and sorted the issue effectively.
I appreciate your business and would recommend this company to anyone looking for quality products and excellent service.
Thank you for your business.
1 March 2026
Reply from Rocwood
Hi Laszlo,
Thank you for your wonderful review. We're sorry your item arrived with some dents, but we're pleased that Adam was able to resolve the issue quickly and effectively for you. Your recommendation means a great deal to us, and we'll be sure to pass your kind comments on to Adam.
Thank you for choosing RocwooD, and we hope to serve you again in the future.
Best regards,
The RocwooD Team
Excellent service and product
2 March 2026
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Refurbished Jerry can
Bought a refurbished Jerry can
That looks brand new
Excellent condition
Low price
Thank you
2 March 2026
Reply from Rocwood
Thank you for your fantastic review. We're delighted to hear that your refurbished jerry can exceeded your expectations and arrived in excellent condition. It's great to know you found it to be such good value for money.
We really appreciate your support and hope to see you again soon.
Best regards,
The RocwooD Team
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Pressure washer
First time of using my pressure washer the hose rubbed against part of the frame work and after a hour and half of use a hole appeared. This fault was not covered under warranty so l had to buy a replacement hose for £30.
5 March 2026
Unprompted review
Reply from Rocwood
Hi Martin,
We have not had any correspondence with you, please email sales@rocwood.co.uk and we are happy to look at your hose.
Kind Regards
RocwooD
Excellent product
Excellent product. Great price and prompt free delivery. Good to buy British
27 February 2026
Reply from Rocwood
Thank you for your excellent review. We're delighted to hear that you were pleased with the quality of the product, the great value, and our prompt free delivery. We also really appreciate your support for a British business.
We hope you enjoy your purchase and look forward to serving you again.
Best regards,
The RocwooD Team
Easy to order and quick delivery
24 February 2026
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Ordered a chainsaw helmet very good…
Ordered a chainsaw helmet very good quality and very fast delivery would definitely Ordered again
24 February 2026
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Superb customer service very helpful…
Superb customer service very helpful and positive experience
23 February 2026
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Great Product
Great Product. Sturdy. Documentation on how to put it together could be improved though. Images lack clarity and instructions vague in areas. Suggest a video tutorial. Using Evri as the courier was disappointing. The first attempt was a failed delivery from Evri where the product was late, then damaged beyond repair. Had to order again and the next delivery was also late but arrived with just a damaged box this time. Overall though, can't fault the product.
5 February 2026
Reply from Rocwood
Thank you for taking the time to leave a 4 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
I ordered a Rocwood steering lock but…
I ordered a Rocwood steering lock but got sent a Chinese copy. Communication was awful until I got PayPal involved
30 January 2026
Reply from Rocwood
Hi David,
I am very sorry you had a bad experience with us, the lock you received was just the wrong colour and it was from us. You have been refunded.
Kind Regards
RocwooD
SINGLE-USE TAT - AVOID
SINGLE-USE, CHEAP, TAT!
SAVE YOUR MONEY!
NOT FIT FOR PURPOSE!
DOES NOT LAST!
CHEAP FOR A REASON!
BUY CHEAP, BUY TWICE
WARRANTY AND SERVICE DON’T EXIST
-
14 MONTHS - USED ONCE - CRAP!
7 February 2026
Unprompted review
Reply from Rocwood
Hi Darren
Sorry to hear you are unhappy with your experience with us. As stated to you in an email. This was bought near enough 18 months ago, this is outside the warranty period. It could be a simple fault like a switch or something like that, to something more extreme like the motor being worn out.
Kind Regards
RocwooD
Wheelbarrow tyre and inner tube
Product arrived on time and was exactly what I ordered.
26 January 2026
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Pressure washer
I ordered a presure washer around 12months ago to start a little business and ordered a few accessories to go with it ie extra hose length and lance add ons and I have to say im impressed with it the price was good and it does the job with ease if I had to be picky the only issue I have with it is the hose is extremely stiff and likes to coil up on its self apart from that I would recommend all day long great product and great service A+
29 January 2026
Unprompted review
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
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