Avoid purchasing a Rocwood mixer. Its dreadful quality renders it ineffective for its intended use. The control wheel's weld failed twice immediately without any use, and the motor struggles after han... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great Product. Sturdy. Documentation on how to put it together could be improved though. Images lack clarity and instructions vague in areas. Suggest a video tutorial. Using Evri as the courier was di... See more
Company replied
Fast delivery great price good product The product been used 6 times and done a great job I only gave 4 stars as I’ve been trying to contact them regarding some information on the product which the... See more
Company replied
Engine is a bit noisy, and the high pressure hose has small and large ends, I would have preferred a hose with with large ends, now I have to buy additional adaptors to convert or change the lanc... See more
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Company details
- #2 of 2 best companies in Metal machinery supplier
- #67 of 70 best companies in Garden building supplier
- #232 of 246 best companies in Home improvement shop
- #20 of 22 best companies in Lawn Mower Shop
- #4 of 5 best companies in Machine shop
- #15 of 18 best companies in Vacuum Cleaner Shop
Written by the company
RocwooD is a UK-based online retailer providing reliable garden machinery, power equipment and outdoor products at affordable prices. Selling directly to our customers allows us to offer great value while maintaining high standards of quality and customer service. All orders are dispatched from our UK warehouse based near Wrexham, with fast delivery across the UK. We're passionate about helping customers find the right product for the job, backed by friendly UK-based support before and after your purchase. Whether you're a homeowner, gardener, DIY enthusiast or professional, we're here to make shopping simple, straightforward and dependable. Your feedback helps us improve every day, and we genuinely appreciate every review. Thank you for choosing RocwooD.
Contact info
ROCWOOD HOUSE, LIGHTWOOD GREEN INDUSTRIAL ESTATE, LL13 0HU, OVERTON ON DEE, United Kingdom
- sales@rocwood.co.uk
- rocwood.co.uk
3.8
Great
279 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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No weather proof cover with a £300 winch
I expected a cover to come with the winch as they do with other makes although not in the picture I thought it would have been supplied
8 October 2024
Reply from Rocwood
Thank you for leaving us your feedback. We are sorry that we have only just come across your review and apologise that your experience did not meet your expectations. We trust that the matter has now been resolved, but if there is anything further we can do to help, please get in touch with our customer service team and we will be happy to assist.
Best regards,
The RocwooD Team
DO NOT BUY
Bought refurbished, came absolutely battered. Non-working and part of one of the car stands broken. Told customer services, given the spiel that it’s checked over by trained people. This person must be Stevie Wonder as anyone with working eyesight could see it wasn’t suitable. They then tried saying damaged in transit, the box was in perfect condition, the stands box was held together with tape everywhere and they were in a much better condition.
4 October 2024
Reply from Rocwood
Hi Richard,
Very sorry your item was damaged in transit. As discussed with you on emails we are refunding you.
Kind Regards
RocwooD
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Shocking aftercare
Initially all good. Order placed delivered quickly. Dump truck cart all seems in good working order. Then after using the handle has snapped off looks like not welded properly. Contacted company by email as no phone number. Initially they replied asked for photos which I did and said they could send me a new handle which I agreed to even though as only had a month think they should offer a replacement. Anyway had to contact them again by email as no further communication as to when we where going to receive the part. Eventually they replied this week or next. Guess what no handle received no email advising. So again chased up and eventually they replied having trouble sourcing the part. No further comment I then went back and asked where they going to send a replacement product and again no response to this of my further email chasing.
16 September 2024
Unprompted review
Reply from Rocwood
Hi,
We have said we were struggling to find the part you needed as we did not have any of that item in stock. We are dispatching the part tomorrow.
Kind Regards
RocwooD
Reply from Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
The after sales needs improving
The after sales is appalling, one cannot buy spare parts anywhere else and despite Rocwood telling me that parts had been ordered they then ignored every e mail and message on messenger that I sent. My scarifier is worthless without a new drive belt. If you want a reliable seller Rocwood is not it
Have now tecieved a reply , they have sourced a drive belt for me and I gave paid and await delivery
20 September 2024
Unprompted review
Reply from Rocwood
Hi Paul,
We have your emails and the belts are not in stock yet. We are very sorry for the delay.
Kind Regards
RocwooD
Reply from Rocwood
Thank you for your 5 star feedback and taking the time to leave a review.
We are sorry that we have only just come across your review, but we are grateful for your support.
Thank you for choosing RocwooD and we hope we can serve you again soon.
Best regards,
The RocwooD Team
Reply from Rocwood
Thank you for your 5 star feedback and taking the time to leave a review.
We are sorry that we have only just come across your review, but we are grateful for your support.
Thank you for choosing RocwooD and we hope we can serve you again soon.
Best regards,
The RocwooD Team
Reply from Rocwood
Thank you for your 5 star feedback and taking the time to leave a review.
We are sorry that we have only just come across your review, but we are grateful for your support.
Thank you for choosing RocwooD and we hope we can serve you again soon.
Best regards,
The RocwooD Team
Good value reconditioned pressure washerxcellent customer service
I ordered a reconditioned pressure washer with electric start for a good value for money price directly from RocwooD. It arrived quickly but was wrong machine and very tired looking.
Excellent customer service, but by email only. I prefer to talk with some one if I have issues with supplied products. That said all got sorted after the initial wrong pressure washer supplied. Correct item was sent after the uplift of the wrongly supplied model.
Condition was excellent and after following all instructions from down loadable manual on RocwooD web page, went to work. Thank you
2 September 2024
Unprompted review
Reply from Rocwood
Thank you for taking the time to leave a 4 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Reply from Rocwood
Thank you for your 5 star feedback and taking the time to leave a review.
We are sorry that we have only just come across your review, but we are grateful for your support.
Thank you for choosing RocwooD and we hope we can serve you again soon.
Best regards,
The RocwooD Team
Recent Purchase
I've purchased a couple of items from Rocwood now including a refurbished strimmer. There was a missing item and a small bit of damage to the strimmer and within 24hrs, this has all been dealt with and the missing item replaced.
Brilliant service and decent machinery for the money.
6 September 2024
Unprompted review
Reply from Rocwood
Thank you for your 5 star feedback and taking the time to leave a review.
We are sorry that we have only just come across your review, but we are grateful for your support.
Thank you for choosing RocwooD and we hope we can serve you again soon.
Best regards,
The RocwooD Team
Reply from Rocwood
Thank you for your 5 star feedback and taking the time to leave a review.
We are sorry that we have only just come across your review, but we are grateful for your support.
Thank you for choosing RocwooD and we hope we can serve you again soon.
Best regards,
The RocwooD Team
quick, easy, reliable
Good choice of products, very competitive prices. Quick delivery. The whole process, from beginning to the end, was very smooth.
2 September 2024
Reply from Rocwood
Thank you for your 5 star feedback and taking the time to leave a review.
We are sorry that we have only just come across your review, but we are grateful for your support.
Thank you for choosing RocwooD and we hope we can serve you again soon.
Best regards,
The RocwooD Team
Doing what it says
Doing what it says, making higher hedging easier to trim, despite not being the strongest!
2 September 2024
Reply from Rocwood
Thank you for taking the time to leave a 4 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Would not recommend their products at…
Would not recommend their products at all. I bought a 3 tonne trolley jack costing £140+ and it lasted a month before it would start to dangerously go down when being used. Customer service was terrible as they just kept on ignoring my messages. Wouldnt shop from there again
22 August 2024
Unprompted review
Reply from Rocwood
Hi Dashmesh,
We clearly state our products are for domestic use only and you not only stated you used it for your business but you also stated that you used it continuously every day. Both of which break are warranty making us unable to help you. We gave you tips on how to stop it from going down as well.
Kind Regards
RocwooD
Don't order from here
Bought a pressure washer and snow foam lance. Pressure Washer turned up no foam lance contacted sales they said will send one. A week later it turned up and it doesn't fit my washer when their site said it did . Emailed sales again got no reply so I sent it back still waiting for refund. Went to use the pressure washer cleared my patio set it up and the gun doesn't work contacted sales again was told they will send one still waiting!!!!!!! . They are now not answering any emails I've sent 4 now the only email I got was to leave a review so here you are . I will never use this firm again no phone number to ring only emails which they don't answer and leave you in the dark!!! Update!! Still waiting for my refund for the snow foam bottle. I did receive a lance last week but I had already ordered and received a new one from somewhere else. I didn't receive any emails after the 3/8/24 telling me you would respond in 48 hours . This seems the only way to get a reply.
27 July 2024
Unprompted review
Reply from Rocwood
Hi Andrew,
We are very sorry we sent you the wrong foam bottle. We did answer your email asking if you if you were happy if we sent you another spray gun however we never got an answer from you.
Edit- You did not notify us you were sending back the snow foam bottle however I have found it and have refunded you for it.
Kind Regards
RocwooD
A good value product
A good value product. Very solid construction and working well in my challenging garden...unlike may cordless alternatives I have tried
5 August 2024
Reply from Rocwood
Thank you for your 5 star feedback and taking the time to leave a review.
We are sorry that we have only just come across your review, but we are grateful for your support.
Thank you for choosing RocwooD and we hope we can serve you again soon.
Best regards,
The RocwooD Team
Split hose after 2 hour work
After using my new petrol rocwood pressure washer for the 1st time,the hose split after 2 hour of power washing. I have e mailed to ask them to replace the hose, no reply , this is not good enough. Now driveway half complete and looks a mess.
1 August 2024
Unprompted review
Reply from Rocwood
Hi,
I am very sorry this has happened. We do not seem to have an email from you. Please email sales@rocwood.co.uk with a picture of your damaged hose and we can look at replacing it.
Kind Regards
RocwooD
Price & Deliver
5 August 2024
Reply from Rocwood
Thank you for your 5 star feedback and taking the time to leave a review.
We are sorry that we have only just come across your review, but we are grateful for your support.
Thank you for choosing RocwooD and we hope we can serve you again soon.
Best regards,
The RocwooD Team
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