Rodial.com Reviews 616

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently express satisfaction with the products, often highlighting their effectiveness and the positive impact on their skin. Many appreciate the quality and how well the products work, with some noting visible improvements in a short period. The ordering process is often described as easy and well-thought-out, and many commend the efficient dispatch and timely delivery of their items. However, some people were dissatisfied with certain aspects. There are mentions of products arriving half-empty, dried up, or with quality control issues, such as broken packaging or expired items. A number of customers also reported negative experiences with customer service, citing unhelpful responses, difficulty with refunds, and unresolved communication issues. Additionally, some found certain products, like the banana lowlighter, to be ineffective or unsuitable for their skin type.

What people talk about most

Product

Consumers have ambiguous feelings about the product. Many reviewers praise the products, describing them as... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers praised the products, noting they felt... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the excellent and... See more

Order

Users describe ambiguous interactions with order. Many customers found the shopping and ordering process easy... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast delivery and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

well as much as i love this product i am disappointed at all the trial sizes i spend 80 bucks on. i love how they feel, smell, and work don't get me wrong but I'm sad at the sizes of the few travel si... See more

Rated 3 out of 5 stars

I loved glass tint. It was my favorite product and looked amazing on my skin as it gave a beautiful illumious glow, iv never found anything else similar. But they have re formulated it and now it has... See more

Rated 3 out of 5 stars

I recently started using Rodial Bee Venom Body Serum after a large weight loss as it was recommended for keeping your skin from looking too saggy. The product is great & was really pleased to... See more

Rated 3 out of 5 stars

Terrible colour quiz. Nice product, felt good and glowy finish but AWFUL COLOUR! I looked like a ghost with the Capri shade. Horrible. What a shame. I should’ve trusted my own instincts rather than us... See more

Company replied


Company details

  1. Cosmetics shop
  2. Beauty product supplier
  3. Cosmetics Industry

Written by the company

Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.


Contact info

3.7

Average

TrustScore 3.5 out of 5

616 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Glow and firmness

I bought the mini's after watching Olivia Attwood do a demo, I have to say the Banana Low lighter is absolutely fantastic, plus the Bronze Glow lighter looks so good, I am going to buy the Glass Tint next.
Rodial is now my new make up, I never thought at my age(68)I would be able to find a product that makes me look good , healthy, great texture and firmness to my face.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great, was using another premium brand that did absolutely nothing for my skin, after tentatively using for the first few days - waiting for a reaction! - nothing happened so woohoo!! Skin looks & feels amazing even after a week!

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Speedy delivery & used a discount code

Speedy delivery & used a discount code. Finally purchased the banana lowlighter. Smashing product. Only need a little. Also purchased the lip oil with collagen- gorgeous. Will definitely purchase both of these products again.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

If I could give less stars I would

If I could give less stars I would. Customer service is deplorable! Beware, if your color is incorrect you are stuck with it. This company does not care about Customer satisfaction. Use another company or waste your money with Rodial!!!

25 January 2026
Unprompted review
Rated 3 out of 5 stars

Bee venom body serum

I recently started using Rodial Bee Venom Body Serum after a large weight loss as it was recommended for keeping your skin from looking too saggy.
The product is great & was really pleased to find it on the Rodial website Half price. What a bonus.
A product that appears to work, smells great, is non greasy & easy to use.
However when I went to order it today I couldn't find it on the website so I emailed Rodial.
I wish I hadnt.
Firstly I was told it was out of stock, then had another email saying it was now discontinued, then another email telling me to ignore the previous email......what a shambles.
I ended up ordering it from another site , not directly from Rodial so lost the discount code offered previously by email.
Not impressed with the customer service at all .
Shame as I so far like the products ive tried.

21 January 2026
Unprompted review
Rated 3 out of 5 stars

Glass tint

I loved glass tint. It was my favorite product and looked amazing on my skin as it gave a beautiful illumious glow, iv never found anything else similar. But they have re formulated it and now it has no luminosity. I'm so sad about it and I won't be buying again

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products

First of all these products are a
live saver for my face. The texture is perfect. The company is simply amazing and I intend on being a lifetime customer. I’m 66 and the difference I can see after just a short time is noticeable. I am officially a Tatcha convert!!

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Undelivered order

I made a purchase on December 19th and up to January 14th i still haven't received nor know when its going to be delivered. Service department not at all helpful. Its a shame because i liked their products..

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Low Lighter/Highlighter

I recently received my product, and I really love it!! I have been trying to find the right concealer shade to help with my dark circles under my eyes. The concealers I have either seem to be too light (which can tend to make my under eye look a little gray), and a darker shade looks too much like my foundation and didn’t lighten the area. This banana shade looks the best I have tried in a long time. And you don’t need very much. So far I love it!!

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Worth it!

Products were delivered in a timely manner. Packaging is beautiful- even better the products are AMAZING. I am loving the Retinol Overnight Gel. Smells great, feels luxurious! I was never a Gel fan but this product changed my mind. Can’t wait to try the other products I purchased!

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Item arrived damaged

Makeup bag I ordered online, arrived damaged, dirty and used. I’ve been going back and forth for a couple of weeks, trying to either ask for a refund or a replacement item. I keep being directly to the AI email agent, which is frustrating and ultimately delaying the process for a new makeup bag, which was due to be a gift for someone over Christmas.

I was told a replacement would be dispatched but haven’t received it and didn’t receive any further tracking details. A week later, I’m now chasing for a follow up.

I’ve now received the replacement makeup bag and the same issue as the first, must be a manufacturing fault, really disappointed, come on Rodial sort it out!

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

Very efficient dispatch and the mini product I bought looks promising , first time of ordering and all great.

18 December 2025
Unprompted review

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