rogerflorist.com Reviews 

On 2/7/23 I ordered 2 dozen roses, chocolates and a teddy bear for my granddaughter's sweet 16th birthday.
I paid with my master card and was promised they would be delivered that same day. They never delivered the items. I called them this morning; I was hung up on several times before I was finally told to contact them by email. They didn't give any resolution and didn't promise to deliver my merchandise. Do not use this website site. This is a fraud, and I will be reporting them to the BBB. They are using many phone numbers.

i call this florist, i wanted two roses and a balloon delivered to my girlfriends work place on 2/6/23. i called early that morning and told them to deliver it that day. She has yet to get it. they took my order and my money. i called back on 2/7/23 told them that my flowers never got delivered. Told them deliver my flowers or refund my money. They told me to call or e-mail customer service. i look for an e-mail address and never found one. don't order from this florist!!!!

This company is a scam. They take your order/money, then send an email that it is undeliverable and will refund your money. When you call customer service, they tell you they are preparing a refund. After calling five times over a 30 day period, I have not received a refund. Please do your research and do NOT order anything from this company. They have no physical address on their website and they will steal your money. I have reported them to the Better Business Bureau.

Please take this Roger Florist webpage down! They are stealing money!!! They took my order and it was never delivered!!! I asked for a refund and from reading the reivews, it looks like I will not be getting my money back.
I am so disgusted!!!

Placed an order was cancelled immediately and they keep telling me a refund was issued, but has not been in a week now. Complete frauds

Same problem as everyone else !! Place an order, they cancel and say it was undeliverable, say you will get a refund and then DON'T give you a refund !! They are scam artists.... DO NOT order from them !!

I placed an order on January 5th and it was never delivered. They assured me of a refund, but here we are at Jan. 30 and nothing. This is NOT A FLORIST. I have reported them to the Better Business Bureau, but BEWARE. DO NOT use them.

No refund they were unable to deliver my item to my ill family member. I was told that the refund showed on their end but I NEVER received it. I have been calling and emailing with no LUCK. This is a terrible place to do business with.

Ordered delivery for 20 January. On 22 January I received an email cancelling the order for an "undeliverable" address and an assurance of a refund. Imagine my surprise when my card was charged on 24 January. And no one will talk to you on the phone. They want all complaints handled thru email!
Had to call my bank. It will take 7 - 10 days to get money back in my account.

Unfortunately, we had the same experience as other buyers. Please do not order flowers through rogerflorist.com. Save yourself the hassle of having to try to stop payment for something that was never intended to be delivered in the first place through this "company."

Ordered $116.06 worth of flowers on December 22 2022. They cancelled the order the next day. Claimed they could not deliver them and we would receive a refund in a few days... It's January 19th and as of today have not gotten a refund.

Ordered flowers from Roger Florist and they charged my card $57.22 and then sent me an email stating they could not deliver the flowers and they would refund my money within 7-10 days. As of this 1/18/23 I have yet to receive anything. I have sent followup emails and filed a notice with my bank about the fraud. I called their 855-451-2339 NY number on Saturday the 14th only for someone to tell me they were closed and to email their customer service @ their email address and make my claim. THIS PLACE IS A SCAM BEWARE

The order I made on 12/1/22 was cancelled a day later, yet my account was charged $72.20 on 12/5/22. I emailed their customer service and received a generic email from "Denise, a manager," stating that I should receive my refund in 1 to 2 days. It's been 42 days and that refund has never arrived. This business is a scam and a cheat. I hope that legal action can be taken the shut them down.

Total scam!!!
They deserve 0 stars, but i couldn't write a complaint without it.
Placed order, saw on my bank account that they charged more than I was told, then learned that recipient never received flowers.
Further search finds multiple similar complaints.
Be sure to verify a physical location with a known business!

Real big scam. My order on line wasa florist in new your and bill said Roger florist. Looked up as flowers never showed up. SCAM.

you got my money but we got no flowers sent

Same here - my flowers were never delivered. How awful.

Flowers never delivered for a funeral. Emailed Customerservice no response.
Called 855-451-2339, they answered, asked if I had received an email, I replied No, they hung up and blocked my number. Filed Dispute with Credit Card Company and had card replaced. This company preys on folks that are grieving, they are despicable SCAMMERS.

The exact same experience as the other reviews. It is a SCAM company. Will be reporting them. Wish I could put no stars. Just started dispute with my credit card company.

After 30-days, I have experienced the following:

Same initial message - Floral arrangement "Cannot be Delivered.

Same customer service email promising 3–5-day refund.

Same follow-up customer service email stating 7–10-day refund.

Same experience of multiple emails assuring a refund was processed.

Same NO HELP using the (855) 451-2329 customer service # on their website.

Unfortunately, after several attempts to rectify the situation, I believe that I was SCAMMED!

I will be filing a complaint with the New Jersey Division of Consumer Affairs.

New Jersey Division of Consumer Affairs

Roger Florist is registered under the name of Roger Florist, LLC and their LLC number is #0450775864. Incorporated on 2/28/22.