Roger la Borde Reviews 252

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are thrilled with the products, often describing them as lovely, imaginative, and unique, with particular appreciation for the designs and quality of cards and journals. The quality of the items, including stationery and advent calendars, is consistently praised, with many noting the sturdy design and high-quality paper. Reviewers frequently highlight the efficient and speedy delivery service, with orders arriving promptly and well-packaged. However, some people experienced issues with product assembly, finding certain items difficult to put together without risk of damage. A few other people also felt that the delivery service was atrocious, citing delays and the need to collect items themselves, and some noted missing items from their orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design, frequently praising the... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of journals, cards,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and speedy delivery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two cat journals from this company , they are lovely and I am sure my two teenage granddaughters will love them. My experience with this company was brilliant ordered in the evening and they... See more

Rated 5 out of 5 stars

I particularly love the laser-cards especially the book reference ones. I wish you could do more as I have sent them to all my friends and family at least twice! Your cards are imaginative, individual... See more

Rated 5 out of 5 stars

It is an advent calendar. There are numbered doors you open each day to count down to Christmas. Behind each door is a different picture. Cannot fault the quality of the product and delivery was speed... See more

Rated 5 out of 5 stars

The advent calendars were recommended by a friend but I hadn’t seen one , so ordered direct, sight unseen. My order was posted very promptly & arrived safely in plenty of time to pass on to the childr... See more


Company details

  1. #24 of 35 best companies in Stationery shop
  2. #210 of 377 best companies in Gift shop
  3. #33 of 43 best companies in Greetings Card Shop

Written by the company

Roger la Borde are the creators and publishers of charming, eclectic and wonderful stuff: gorgeous greeting cards, fabulous journals and notebooks, luxe stationery and much more. Our signature products are our Illustrated Journals featuring full-colour artwork on every single page, as well as our intricate Lasercut Greeting Cards which are truly mini masterpieces. Our London born-and-bred company was founded in 1985 by sisters Alison and Jenni, and we have stayed true to the original vision of creating beautiful and original products on paper and beyond.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

I purchased this for my sister as a…

I purchased this for my sister as a present, and even though I haven't seen it in person, she's thrilled with it. My decision was influenced by my daughter, who gifted me a smaller version about three years back, and it's still in excellent use.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Wee doors with pictures behind.

It is an advent calendar. There are numbered doors you open each day to count down to Christmas. Behind each door is a different picture. Cannot fault the quality of the product and delivery was speedy too.

26 November 2025
Rated 5 out of 5 stars

Excellent!

My go to stationers for that extra special card.

Bought several of the Christmas Cactus Advent Calendars this year - v well received.

Excellent company; good delivery; ticking every box!

24 November 2025
Rated 1 out of 5 stars

Sadly disappointing

I bought the Pooch Perfection advent calendar from Manchester museum and was very excited to get started assembling it just before 1st December. Sadly the pieces are still waiting to be put together on 12th December as after 3 attempts. I still can't assemble it without risk of breaking some pieces. There are instructions re a to a, b to b but no tips for how to get the thing fully assembled. It's such a lovely idea, I am so disappointed that it was not a success.

12 December 2025
Unprompted review
Roger la Borde logo

Reply from Roger la Borde

I so sorry to hear you had difficulties constructing this advent calendar. I will reach out to you separately to see if we can resolve it to your satisfaction.

Rated 5 out of 5 stars

amazing advent house

we bought the advent house for ourselves not realising exactly what it was. We are absolutely thrilled making it up and will definitely be buying more

15 November 2025
Unprompted review
Rated 1 out of 5 stars

This Christmas House Advent Calendar is impossible to assemble!

I bought the Christmas House Advent Calendar for my granddaughter and when I came to visit this week we thought we'd put it together as a nice table piece for Christmas. Unfortunately, it's much too difficult a seven year old to manage - but it's also too difficult for an adult - mainly because the cardboard slots which form the house structure simply do not work and the whole thing is impossible to assemble. What a disappointment, especially as this is not a cheap calendar.

2 December 2025
Unprompted review
Roger la Borde logo

Reply from Roger la Borde

I'm very sorry that you are having problems constructing your calendar. We will be in touch to try to provide a solution.

Rated 5 out of 5 stars

Christmas Magic

This is the third advent calendar i have purchased and can't wait to start making it on December 1st. I love the the content of them and the magic they bring to Christmas.

22 November 2025
Rated 5 out of 5 stars

Saw a cat advent calender from Roger la…

Saw a cat advent calender from Roger la Borde but they'd sold out in the shop, so I bought online. Lovely, and one of many great designs this year. Sturdy design and cheerful colours. Arrived quickly and was packed carefully. Can't fault.

27 October 2025
Rated 5 out of 5 stars

The advent calendars were recommended…

The advent calendars were recommended by a friend but I hadn’t seen one , so ordered direct, sight unseen. My order was posted very promptly & arrived safely in plenty of time to pass on to the children / grandchildren. They are delightfully different from the usual advent calendars & I look forward to seeing them throughout December.

29 October 2025
Rated 5 out of 5 stars

Great quality

Quick delivery. The advent calendars are quality board....purchased these as gifts as so pleased with mine last year :)

27 October 2025
Rated 3 out of 5 stars

Not great service

Whilst the items I ordered are nice and the illustrations are really lovely, I was expecting a bit better in the quality of the paper. I'm still happy with them though, they're very pretty. On the other hand, unfortunately the delivery service was atrocious, it took a week for them to be sent and then I wasted 3 days when they didn't arrive when they said they were due, in the end I had to go and collect my items myself which isn't easy for me, having mobility issues. The customer service wasn't that great either. No apology or anything from them, ultimately I paid for a service I didn't get. Just rubbish service so I won't be ordering again I'm afraid. I hope others have a better experience than I did.
Edit...Re Response below. They apologised for getting my name wrong in an email, not for the rubbish delivery service. Ultimately, the delivery service was atrocious as I said and I didn't blame your team for that but having said that the customer service was lacking. Sorry we'll have to agree to disagree on that.

22 September 2025
Roger la Borde logo

Reply from Roger la Borde

I'm very sorry you had a disappointing experience with your delivery. I have looked into this with our team and I can see they did put a lot of effort to re-arrange delivery on two occasions after your initial complaint (and also did apologize to you for the problems with the delivery). I am sorry that on this occasion their best efforts were not sufficient to get the package directly into your hands.

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