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Rated 1 out of 5 stars

While the GC Espresso is a good brewer, the customer service offered by ROK Coffee is abysmal. ROK Coffee proudly offer a 15 year warranty on their product, however I have received no response to... See more

Rated 3 out of 5 stars

Rok coffee press is blisteringly good: had it for over 8 years I guess and experimented with coffees and methods. New RG plunger has been a much easier press, but produced weaker, cooler coffee and no... See more

Rated 4 out of 5 stars

There are only 4 stars because I emailed you guys about a possible double purchase, that my bank was showing, but you didn't reply. It's not a problem as only one amount of money was actually taken, b... See more

Rated 4 out of 5 stars

The ROK is a good manual coffee maker that will reward you with a fine double shot once you figure out the grind and tamping pressure. It's not the quickest way to make a coffee, but not that complica... See more

Company details

  1. Coffee machine supplier
  2. Appliance shop
  3. Kitchenware Shop
  4. Homewares Shop
  5. Kitchen supply shop

Information provided by various external sources

ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.


Contact info

2.9

Average

TrustScore 3 out of 5

405 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Ordered ROK Espresso GS & Grinder GS

Ordered ROK Espresso GS & Grinder GS, the shipment was in time and delivered in tact. Both are fulfilling my expectations with only slight downsides.

I would expected to have the Espresso GS shipped with more detailed instructions.

I found the the gap control of the Grinder GS slightly ambiguous and suddenly found the lower part turning without notches touching, maybe just the center screw was loosened. Since then it has worked fine with over 20 grindings.

The espresso I manage to get with a short use has turned to be quite good and I am happy I got these machines.

20 November 2020
Rated 5 out of 5 stars

I'm writing from Hungary

I'm writing from Hungary. I received the package on time. The postage cost was not significant either. I love the neked portafilter. Unfortunately, after Brexit, I don’t really know how I’m going to order from England. Recommended

10 November 2020
Rated 5 out of 5 stars

Oh Canada..

Oh Canada... I am a high use owner of the 1st generation ROK from when it was called the Presso. Recently I was having problems Patrick from ROK responded to my international emails and walked me through troubleshooting. When a problem was finally discerned, knowing that the CDN distributor was not going to be able to resolve my issue quickly Patrick took care of me. People, this company cares about your experience no matter where you live and they stand behind their product! I didn't even know this kind of business integrity even existed anymore. What a breath of fresh coffee! ROK On!

6 November 2020
Unprompted review
Rated 3 out of 5 stars

Some people may have just sent it back

Ok, so the upgrade kit arrived in good time.

Fitting it to my original Presso unit proved to be very difficult due to various parts of the main chamber being badly machined.I had to scrape away quite a lot of excess material left over from the machining process to get it to fit properly. Also the O ring for the plunger was very difficult to seat properly, I had to gently prod a lip of it into position and eventually it worked.

Whilst it now makes acceptable esspreso suitable for an Americano coffee I definitely cannot get any Crema at all.

Definitely not what I had expected.

5 November 2020
Rated 4 out of 5 stars

The machines arrived promptly

The machines arrived promptly, expertly packaged. I had a small issue with the grinder and sent an email to the help desk (very stiff adjustment to the grind). They sorted the issue out within half an hour. After 6 days, I have finally worked out how to get crema with the machine, though all the coffee has been very drinkable. Overall, happy with the purchase

1 November 2020
Rated 5 out of 5 stars

EspressoGC needs Pressure gauge.

After much research & due diligence, I’ll be getting the ROK espresso GC and Grinder this week.
One thing I would like to add is a pressure gauge.
This would greatly enhance the experience.
For this reason I nearly chose a Flair Espresso maker.
Very stylish and equally able. But decided against it eventually due to the density of metal in the brew chamber which would require more pre-heating.

Can you please put your Top Brains 🧠🧠🧠 on it.
Thank you🌀

24 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I recently purchased a ROK espresso machine that arrived with a damaged plunger. The team at ROK were more than happy to send me out a replacement part free of charge!

Great service and a great tool!

18 October 2020
Unprompted review
Rated 5 out of 5 stars

Design, Upgrade and Exemplary Business Practices

First I want to express how delighted I am that you featured an upgrade to the original ROK Espresso Press and it did not require the purchase of new machine. Thank you for your design and forward thinking. We use less materials overall and we still maintain the enjoyment of pulling an espresso. Secondly, my experience of ordering what was necessary for my upgrade, plus some additional accessories, was expeditious and "on point".

18 October 2020

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