Company Techs unable to say when sharable information will be introduced to the RometoRio website. Currently unable to share a created trip and interactive map via URL (even when signed in) This wou... See more
Company replied
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See what reviewers are saying
I ADORE this app! I am a planner by nature and profession, and I love being able to know our transportation options at every step. I appreciate the care and details provided - mode, cost, travel time... See more
Company replied
70 years old - been independent travelling for over 20 years and time and time again R2R delivers the answers I need - QUICKLY and CLEARLY R E S P E C T
Company replied
I no longer use R2R since it was acquired my Expedia. R2R used to just tell you various ways to get from point A to point B, Now it immediately redirects you to Expedia and assumes that you want to f... See more
Company replied
Company details
Written by the company
Rome2Rio is a trip planner that shows you every type of transport you need to get from door-to-door anywhere in the world. Type in two addresses, cities or landmarks and see a choice of journey options that stitch together flights, transfers, trains, ferries and buses. Where available, Rome2Rio connects you to external transport and accommodation companies to finalise and book your trip.
Contact info
Melbourne, Australia
- feedback@rome2rio.com
- rome2rio.com
3.4
Average
1k reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is totally fake!!!
This is totally fake!!!. i bought a ticket for Estation Termini to Airport in Rome, Italy. I paid it in advance at site, but there is no bus of this company, the stop doenst exists and nobody on local transport desk of information know this company. Of course i lost my ticket and have to pay for a train ticket in added, was is terrible. Rome2rio steal my money. Dont trust!
11 April 2024
Unprompted review
Reply from Rome2Rio
Hi Oswaldo,
We're sorry to hear about your frustrating experience. Your booking would have been through one of our ticketing partners as Rome2Rio does not sell tickets. We are also not a transport operator.
When you’ve found a ticket on Rome2Rio we then transfer you to one of our ticketing partners to complete your booking. You will need to reach out to this platform in order to receive a refund for your purchase.
We've reached out to you directly to look into this further and to help resolve this issue for you.
Best regards,
Tal
Rome2Rio Team
I was buy a ticket on rome2rio
I was buy a ticket on rome2rio. Payd from account,but ticket never arrive to my email.
11 April 2024
Unprompted review
Reply from Rome2Rio
Hi Szymon,
We’re sorry to hear that your ticket has not yet arrived in your email inbox. Thank you for letting us know.
Your booking would have been through one of our ticketing partners as Rome2Rio does not sell tickets. When you’ve found a ticket on Rome2Rio we then transfer you to one of our ticketing partners to complete your booking.
We've reached out to you directly to look into this further and resolve this issue for you.
Best regards,
Tal
Rome2Rio Team
Rome2Rio for bus and train info
I updated Rome2Rio on an Eastern European bus line and they got back to me really quickly. Rome2Rio is one of the best sites for figuring out bus and train service.
In this case I needed to go from Sofia Bulgaria to Serbia. There usually is an early bus but they had changed the time and the bus website did not have the information.
Rome2Rio puts information together really well. In this case it included a train option even though there isn't an international train, with a 20km taxi in the middle. That's pretty impressive even though the times didn't work out for me.
4 April 2024
Unprompted review
Reply from Rome2Rio
Hi Andrew,
Thank you for taking the time to leave this detailed review.
Rome2Rio hosts information on thousands of transport providers and we really appreciate users like you who help to improve our site for everyone!
Thank you for your ongoing support.
Best regards,
Tal
Rome2Rio Team
Professional , efficient, knowledgeable and friendly
Their response time to to a query and a mistake which I made with our booking was very quick.
The staff was professional , efficient and friendly. Thank you Nikolay in particular. 5star
27 March 2024
Unprompted review
Reply from Rome2Rio
Hello,
Thank you very much for the review. We are glad to hear you like our service. We look forward to assisting you with your future travel plans!
Best regards,
Tal
Rome2Rio Team
Amazing service
These guys were amazing. my query didn't fit the set system so I emailed. i had a full reply withing hours, detailing possible routes and alternative options. Grewat service. Thanks :)
8 April 2024
Unprompted review
Reply from Rome2Rio
Hi Hazel,
Thanks for taking the time to write this feedback. It's great to hear that we were able to make this process easy for you.
Best regards,
Tal
Rome2Rio Team
It never works
It never works. All cheap routes suggested-like by buses are titally non existent, many expensive trains suggested do not exist as well, if i go and verify with bus companies mentioned. Or it suggests blabla car which never has riding options. This is my experience of ghe last 15 years of attempts to ise this service. I do not know how outdates your databases or maybe you work only for certain countries,but i've tried to use you all over the eurooe and in the US.
Never worked.
5 April 2024
Unprompted review
Reply from Rome2Rio
Hi Anastasiia,
We appreciate you taking the time to leave a review of your experience with us.
Rome2Rio manages information from thousands of transport operators around the world. Our team works hard to keep everything up to date and accurate so we’re sorry to hear that you’ve not been able to find what you need.
We'd like to look into this further for you and have reached out to request more details.
Best regards,
Tal
Rome2Rio Team
Really liked the service provided by…
Really liked the service provided by Rome2Rio.
5 April 2024
Unprompted review
Reply from Rome2Rio
Hi there,
Thank you for the lovely feedback.
Our goal is to make your travel plans easier and weope you enjoy your travels!
Best regards,
Tal
Rome2Rio Team
Thorough answer
Answered quickly and with the information I needed. Being new to Italian trains, Miranda thoroughly explained my question presented to her.
3 April 2024
Unprompted review
Reply from Rome2Rio
Hi Jay,
Thanks for taking the time to send this lovely feedback.
We're glad to hear that our customer support team was able to provide a quick and detailed response to your enquiry.
Thanks for your support and we look forward to helping you plan your travel again.
Best regards,
Tal
Rome2Rio Team
I RECEIVED A DETAILED RESPONSE TO MY…
I RECEIVED A DETAILED RESPONSE TO MY QUESTIONS. THE RESSPONSE CAME QUICKLY AND WAS MOST HELPFUL.
23 March 2024
Unprompted review
Reply from Rome2Rio
Hi there,
Thanks for taking the time to leave this great feedback. Our Customer Support team takes great pride in their work and we're glad to hear that your experience was a positive one.
We appreciate your continuous support, we look forward to serving you again.
Best regards,
Rome2Rio Team
Great back up service from Rome2Rio …
Great back up service from Rome2Rio answered my enquiry in a timely manner. Most professio al. Thanks guys.
16 March 2024
Unprompted review
Reply from Rome2Rio
Hi Glenn,
Thank you very much for the review. We are glad to hear you like our service.
We are looking forward to assisting you with your future travel plans!
Best regards,
Rome2Rio Team
Nothing Can Compare with Rome2Rio!
Nothing can compare with, "Rome2Rio." I was introduced to the site by a fellow traveler. He showed me the app and I was amazed its default showed such detailed door-to-door information! As a test I queried from my house to the Pyramids of Giza. From the corner bus to light rail to airport to flight to shuttle to bus it was all right there. I was blown away. It's especially beneficial to those who are looking to travel by public transportation. Anyway, it's a life changer!
22 January 2024
Unprompted review
Reply from Rome2Rio
Hi Jay,
Thank you so much for taking the time to leave this lovely review!
Rome2Rio prides itself on providing information to get you from A to B — literally door-to-door — so we're glad you found it helpful!
We're excited to hear of your adventures in the future. (Hopefully to the Pyramids!) Please feel free to share them and any other feedback with us via the app (Profile > Send Feedback) or email feedback@rome2rio.com.
Best regards,
Tal
Rome2Rio Team
Rome2Rio is My Preferred Website
I have reviewed several websites specializing in domestic and international transportation services for European countries and have found Rome2Rio to be the best. Their information is thorough, practical and easy to access. I contacted Rome2Rio for additional information regarding the timing for purchasing tickets. They were prompt and helpful.
1 March 2024
Unprompted review
Reply from Rome2Rio
Hi Richard,
Thank you for taking the time to leave this comprehensive review.
Designing a website and app that is accessible to all users and helpful for travel research is important to us.
We're glad our customer support team was also able to provide additional assistance. We wish you the best on your travels!
Best regards,
Tal
Rome2Rio Team
Great customer communication
I asked Rom2Rio about a potential feature for the app, and the response was swift and informative. Much appreciated!
11 February 2024
Unprompted review
Reply from Rome2Rio
Hi Gunnar,
We love when our users suggest new features for our app - and your suggestion was greatly appreciated!
We look forward to hearing more ideas from you and hopefully implementing them soon!
Best regards,
Tal
Rome2Rio Team
Useful
Often the app is very useful. Sometimes there are a lot of more connexions than written in the app. But everyone who use the app can write connexions to the Rome to Rio-Team and they will add it.
1 March 2024
Unprompted review
Reply from Rome2Rio
Hi Bernd,
Thank you so much for leaving this valuable review.
You are absolutely correct in that Rome2Rio gathers a lot of data from our users directly, all over the world. We love when our users share local transport options with us in areas we may not have covered.
We hope that you will continue sharing this information with us and we thank you for helping to make Rome2Rio better for everyone!
Best regards,
Tal
Rome2Rio Team
It’s my first time using the app and it…
It’s my first time using the app and it was simple and to the point. I plan to use it for future travels as well.
24 February 2024
Unprompted review
Reply from Rome2Rio
Thanks for the lovely feedback!
Our goal is to make your travel plans easier!
Hope you enjoy your travels!
Best regards,
Tal
Rome2Rio Team
Much better than Google Maps
Love this app! Much better than Google maps as it's so easy to use.
22 February 2024
Unprompted review
Reply from Rome2Rio
Designing a website and app to be accessible to all users is an important goal. So we're glad you found Rome2Rio easy to use. Thanks for your review!
Best regards,
Tal
Rome2Rio Team
A must site to visit by travellers
Rome2Rio is a site which very clearly shows the transportation modes available and other important information. This site will not only help in planning travel but will also provide prompt reply to inquiries. I strongly recommend this site as the MUST TOOL for all traveller's.
19 February 2024
Unprompted review
Reply from Rome2Rio
Hi Radha,
It's great to hear we were able to make your travel plans easier.
We really appreciate your feedback and are looking forward to assisting you again in the future!
Best regards,
Tal
Rome2Rio Team
Travel pricing
The routes from any A Location to any B Location are very good. Unfortunately I have discovered that the travel pricing information on the site regarding the cost of taxi journeys in major European cities (many of which which I visit regularly) appear to not have been updated in a quite some time as they're listed at about 25% lower than they actually are. One journey I made by taxi recently was listed as €35-€40 which turned out to be €62 and there were NO traffic issues, no hold ups and no detours. (PS: I notice that there are MANY reviews regarding inaccurate pricing).
15 January 2024
Unprompted review
Reply from Rome2Rio
Hi Richard,
Thank you for providing your valuable feedback in this review.
Our taxi prices are estimates based on pricing that the taxi operators provide us. While we always aim to keep our data up to date, with a small team and a large number of operators on our platform we can often be inundated with requests that can result in a backlog of updates.
We endeavour to do better in this area as accurate pricing can help immensely with journey planning especially in challenging economic times.
We hope you will continue to hold us accountable in our goals and we wish you the best on your travels.
Best regards,
Tal
Rome2Rio Team
Costumer Service Response
They response immediately with nice and good approach.
12 February 2024
Unprompted review
Reply from Rome2Rio
Thanks for your support Jead. We hope you enjoy your travels!
Best regards,
Tal
Rome2Rio Team
Disappointing Changes to Rome2Rio
Why does the Rome2Rio automatically switch over to Expedia? My favorite website has been corrupted! I only want to compare transport options, and I’m immediately offered hotels. I have a hotel—I just need to access it. Any way to avoid this irritating encumbrance?
16 February 2024
Unprompted review
Reply from Rome2Rio
Hi Judy,
Thank you for taking the time to leave this review. We're sorry to hear about your frustrations using our site.
When you start on the Rome2Rio homepage, you will see a checkbox under the search bar that says "search accomodation with Expedia/Booking.com" if you uncheck the box, you will no longer be redirected to a hotel booking page in addition to our transport options.
If you need any more help using our site, please reach out to our support team via email at feedback@rome2rio.com.
We wish you all the very best on your travels.
Best regards,
Tal
Rome2Rio Team
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