Company Techs unable to say when sharable information will be introduced to the RometoRio website. Currently unable to share a created trip and interactive map via URL (even when signed in) This wou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ADORE this app! I am a planner by nature and profession, and I love being able to know our transportation options at every step. I appreciate the care and details provided - mode, cost, travel time... See more
Company replied
70 years old - been independent travelling for over 20 years and time and time again R2R delivers the answers I need - QUICKLY and CLEARLY R E S P E C T
Company replied
I no longer use R2R since it was acquired my Expedia. R2R used to just tell you various ways to get from point A to point B, Now it immediately redirects you to Expedia and assumes that you want to f... See more
Company replied
Company details
Written by the company
Rome2Rio is a trip planner that shows you every type of transport you need to get from door-to-door anywhere in the world. Type in two addresses, cities or landmarks and see a choice of journey options that stitch together flights, transfers, trains, ferries and buses. Where available, Rome2Rio connects you to external transport and accommodation companies to finalise and book your trip.
Contact info
Melbourne, Australia
- feedback@rome2rio.com
- rome2rio.com
3.4
Average
1k reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sometimes I make several trip plans and…
Sometimes I make several trip plans and wait for promotional long distance flights tickets. I use Rome2rio my trips in advance step by step for my future trip. I have a saved trip code for Sri Lanca. I want to make another travel plan for another place but I could not. I have send a message to Rome2Rio to be able to make several Trip Plans and to save. Rome2Rio Support Team replied same day and keep informing about software developments about new trip planning tool with multi-stop searches (including across multiple countries) and user accounts. Hope they will be developed soon.
28 January 2024
Unprompted review
Reply from Rome2Rio
Hi there,
Thank you for taking the time to leave this valuable review.
As our support team shared, our multi-trip save feature is currently in the works and will be coming very soon, so stay tuned!
We wish you all the best on your travels to Sri Lanka!
Best regards,
Tal
Rome2Rio Team
A quick and cordial response
A quick and cordial response. Useful and relevant details, Rome2Rio was able to respond to all my requests and gave me the exact contacts I needed.
26 January 2024
Unprompted review
Reply from Rome2Rio
Hi there,
Thanks for taking the time to send this lovely feedback. We're glad to hear that our Customer Support team was able to provide you with quick resolutions to your requests.
Thanks for your continuous support and we look forward to serving you again.
Best regards,
Tal
Rome2Rio Team
response quickly
10 February 2024
Unprompted review
Reply from Rome2Rio
Thanks for the lovely feedback, Tina.
Our goal is to make your trip planning easier and we hope you enjoy your travels!
Best regards,
Tal
Rome2Rio Team
the best planning app..no doubt and no ads
I discovered this app years ago and am still using it as my go to app...its a brilliant and simple way to plan, very flexible, and is able to give you lots of options at the same time...could do with a "how to " video
Give it a try...youll love it
9 February 2024
Unprompted review
Reply from Rome2Rio
Hi Andrew,
Thank you for taking the time to leave us this kind review! We're so glad you like our app and find it helpful! Having a 'how to' video is a great idea - we will share this feedback with the team.
We look forward to getting you from A to B and beyond in the future!
Best regards,
Tal
Rome2Rio Team
Senior citizens who needed help
We are two senior citizens who are fulfilling our bucket list. We are planning a trip from British Columbia (western Canada) to Great Britain in Sept. Although we have travelled extensively, there are only so many books to refer to. Most on line sites were adequate, but we found the Rome 2 Rio site excellent.
It gave us everything to formulate a perfect for us trip, covering Wales, Scotland (Harry Potter) train and Ireland.
The site encompassed everything we required. Modes of transportation, routes (types, fastest, cheapest, comparisons ). Accommodations that connect with partner sites etc…
Really, you will not be sorry to utilize this site. So happy to have found it.
The only reason I didn’t give 5 stars is I couldn’t print the itinerary from the site…would be huge benefit to have a print button.
I have received no incentive to write this. Retired R.N. From Vancouver Island
7 February 2024
Unprompted review
Reply from Rome2Rio
Hi there,
Thank you for taking the time to leave this wonderful and detailed review.
Your suggestion about being able to print your itinerary has been passed onto our development team - we think this is a great idea!
Finally, we hope you have a lovely trip to the UK and we look forward to helping you get from A to B to beyond in future!
Best regards,
Tal
Rome2Rio Team
Personal, professional response
I received a personal, detailed response to my query. That was a surprise and much appreciated. I look forward to using Rome2Rio on my upcoming trip.
24 January 2024
Unprompted review
Reply from Rome2Rio
Hi Tatiana,
Thank you for leaving this kind review. We're so glad our customer support team was able to help! We hope you have a great trip and always feel free to reach out if you need any help.
Best regards,
Tal
Rome2Rio Team
Cluttered screen
Cluttered screen. Difficult to access..use local info sites
24 January 2024
Unprompted review
Reply from Rome2Rio
Hi John,
Thank you for sharing your feedback with us. We’re sorry to hear that you found our platform cluttered and difficult to access. Your experience is important to us, and we appreciate your input.
We are continuously working on improving user experience, and your feedback is valuable in this process. If you have specific suggestions on how we can make the platform more user-friendly or if there are particular features that caused inconvenience, please let us know. You can reach us at feedback@rome2rio.com, your insights will aid us in enhancing Rome2Rio for all users.
Thank you for giving us the opportunity to improve, and we hope to provide you with a better experience in the future.
Best regards,
Tal
Rome2Rio Tal
Tracking cookies is scary stuff behind this site
Looked at this website for a price
I have never known in my life any website have as many tracking cookies as this website.
It took me over 6min to untick all the tracking it went on, and on and on
Not a fan sorry
22 January 2024
Unprompted review
Reply from Rome2Rio
Hi Paul,
Thank you for your review.
Like many websites and apps, Rome2Rio uses cookies to help personalise content and show you personalised ads. You can choose to accept the use of cookies in accordance with our privacy policy or you can choose to opt out of personalised ads at any time.
Best regards,
Tal
Rome2Rio Team
They gave us the place to contact for a…
They gave us the place to contact for a ride from Milan to Lesa, Italy. Unfortunately, that company, Jacks, has not gotten back to us about cost and availability.
10 January 2024
Unprompted review
Reply from Rome2Rio
Hi Edward,
Thank you for taking the time to leave this review.
It sounds like you may be referring to our booking partner, Jayride. If you follow the handy link provided by our customer service agent, you will be able to book a ride to your destination directly!
If you need any more information or have any questions please do not hesitate to reach out to us at feedback@rome2rio.com.
Best regards,
Tal
Rome2Rio Tea,
When we planned our current trip to…ed
When we planned our current trip to India we used Rome2Rio's timings for car journeys and they are way out when
compared to reality and google maps. And no, this is not down to roadworks or traffic jams. In one case Rome2Rio's reckoning of distance was over 100kms less than reality. I suppose we should have had the sense to double check, I guess we are way too trusting. Instead of enjoying our holiday we are stressed and angry.
13 January 2024
Unprompted review
Reply from Rome2Rio
Hi Emily,
Thank you for sharing your experience with us. We’re sorry for any inconvenience you faced during your travels in India.
We understand the importance of accurate information for travel planning, so we apologise for any discrepancies in timings and distances. We’re always working on ways to improve our site. Thanks to your feedback, we are looking at putting a notification to tell users to always check local sources.
If there’s anything specific you’d like to address or if you need further assistance, please feel free to contact us via email at feedback@rome2rio.com.
Best regards,
Tal
Rome2Rio Team
I am a travel advisor
I am a travel advisor, and Rome2Rio is an essential tool when I prepare my client's trips. Rome2Rio is easy to use, and there really is no other tool that even come close. My clients and I love this service. Thank you!
3 January 2024
Unprompted review
Reply from Rome2Rio
Hi Lene,
Designing a website and app to be accessible to all users is an important goal. It's great to know that we made the researching and booking experience a stress-free one for you and your clients.
Thanks for your review and continuous support.
Best regards,
Tal
Rome2Rio Team
One of the best apps available
The app is just so easy to use. There is also a lot of information to help a person use it for maximum wonderfulness. Give it a go; you will be so glad you did.
3 January 2024
Unprompted review
Reply from Rome2Rio
Hello!
It's great to hear we were able to make your travel plans easier.
We really appreciate your feedback and are looking forward to assisting you again in the future!
Best regards,
Tal
Rome2Rio Team
It’s nice inter-grated app
6 December 2023
Unprompted review
Reply from Rome2Rio
Hi Madhu,
Thank you for taking the time to leave this kind review. We're glad to hear you like our app!
Best regards,
Tal
Rome2Rio Team
Rome2Rio is helpful and provides informative info.
Rome2Rio gave me the bus transfer with highlighted path from drop off to where to get on to the next on map. I mean map. that is so helpful and informative.
thank you.
23 November 2023
Unprompted review
Reply from Rome2Rio
Hi Yu-Ling,
Thank you for taking the time to leave us a review. We're so glad you found our service helpful and informative and we look forward to helping you plan your trip again!
Best regards,
Tal
Rome2Rio Team
Disappointed Trucker
So I am a trucker that would be a frequent user of this app but it is totally inaccurate on flight costs. When I search the app from Flushing, NY to Dodge Center, MN tells me flight prices range $112 - $550 but all flights I click on to book start at $600+. I clicked through them all and none were as low as $112 and all were higher than $550 (the cost max listed on the app).
AFTER R2R REPLY
First let me commend you on your consistent follow up with your users. As it relates to my pricing issue. Maybe you could allow your users to submit pricing updates or create a more accurate algorithm similar to GasBuddy to keep up with price changes. Also having a disclaimer that flight prices aren't guaranteed and may fluctuate by $100+, would help too. If you could get the pricing more accurate it would be a huge help to truckers like me that drop loads then has to travel back without a semi.
You need better user involvement for live updates. Maybe ask users to submit prices and offer points that can be used towards travel credits like free flights/bus or train travel. Also id implement ride sharing companies into the app as well. Oh I make apps too ;)
21 November 2023
Unprompted review
Reply from Rome2Rio
Hi Shaq,
Thank you for taking the time to share your feedback and we apologise for any frustration you’ve experienced.
We understand that flight prices can fluctuate rapidly and acknowledge that our data might not always reflect real-time changes. While we strive to provide accurate information, we want to be transparent that these fluctuations can impact the displayed prices.
We are working to ensure our prices are more accurately portrayed in future and we thank you again for your valuable feedback.
Best regards,
Tal
Rome2Rio Team
Do not recommend!
I booked tickets for the Japan Railway (JR)(speed train). Due to extreme weather, train service was suspended and we had to sit on the train for 16 hours stranded. Due to this extreme delay JR provided full refunds. Rome2rio refused to refund my tixs. I reached out to the company on three different occasion. they never followed up. DO NOT USE ROME2RIO!!!!
31 May 2023
Unprompted review
Reply from Rome2Rio
Hi Kristie,
We're sorry to hear about your experience with Japan Railways. Please note Rome2Rio does not process payments or issue tickets, so unfortunately we are not holding your funds.
However, we’d like to try and help you to get your funds returned to you as soon as possible. Please reach out to us at feedback@rome2rio.com so we can look into this for you.
Best regards,
Tal
Rome2Rio Team
Best travel sapp
Very good facility to have when travelling as you can insert an address and it calculates the best route with options for public transportation
7 November 2023
Unprompted review
Reply from Rome2Rio
Hi Katherine,
Thank you for leaving this kind review. It's great to hear we were able to make your travel plans easier.
We look forward to assisting you with your future travel plans!
Best regards,
Tal
Rome2Rio Team
So helpful for me to plan best way to…
So helpful for me to plan best way to visit various villages in the Cotswolds… as I wasn’t familiar with the area
24 October 2023
Unprompted review
Reply from Rome2Rio
Hi Maria,
Thank you so much for leaving this kind review.
We're so glad we were able to help you navigate around Cotswolds - we hope you had a great time!
Best regards,
Tal
Rome2Rio Team
Rome2Rio provided me with excellent…
Rome2Rio provided me with excellent client service late one Sunday evening. I LOVE the R2R service, and wouldn't travel without it.
1 October 2023
Unprompted review
Reply from Rome2Rio
Hi David,
Thank you for this wonderful review! We're so glad you love our service and that we were able to help.
We wish you the best on your future travels!
Best regards,
Tal
Rome2Rio Team
I found the information to be not up to date
I found the information to be not up to date in regard to bus times. This left me waiting for a bus in the rain for 40 minutes. Please update your bus timetable Lugarno to Hurstville. Thanks
Thanks for your response. I'll gladly adjust my review when information is updated.
4 October 2023
Unprompted review
Reply from Rome2Rio
Hi Barbara,
We’re sorry to hear you were left waiting. We take our users’ feedback seriously and are currently investigating so we can update any incorrect information.
We apologise again for this inconvenience and thank you for taking the time to leave this review to help make Rome2Rio better for everyone.
Best regards,
Tal
Rome2Rio Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.