Rome Transfer Services Reviews 119

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their excellent communication and willingness to assist with luggage. The service itself is frequently described as reliable, efficient, and smooth, with many appreciating the punctuality of drivers and the comfort of the vehicles. People also value the convenient contact methods, such as email and WhatsApp, for confirmations and inquiries. However, some customers also noted occasional issues with drivers finding specific addresses, particularly in apartment blocks or less straightforward locations. There was also a mention of a driver being slightly late due to traffic, though they still arrived at the destination on time.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise drivers for being... See more

Service

Reviewers consistently express high satisfaction with the service. Customers frequently praise the... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise drivers for being on... See more

Location

Customers had positive experiences with location. Reviewers found drivers easy to locate at airports and... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers appreciate the clear and constant communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good and reliable taxi/shuttle service. We've used them several times and will definitely use them again when we're in Rome. Good communication, excellent rates, and friendly drivers. Un ser... See more

Company replied

Rated 5 out of 5 stars

We were picked up on time by Sebastian at the Rome Cruise Port. We were taken on a 8 hour Rome city tour. We went to all of the popular tourist attractions, such as the Colosseum, Vatican City & St... See more

Company replied

Rated 5 out of 5 stars

Sebastian did a great job. We wanted to see more areas of interest instead of just a ride to the cruise port. Sebastian was very personable, and he did a great job sharing the sites of this beautif... See more

Company replied

Rated 5 out of 5 stars

Would use again in a heartbeat! Fabrizio is wonderful at communicating and making sure all your needs are met. His drivers are professional and welcoming and so helpful, especially when you’re getting... See more

Company replied


Company details

  1. Limousine service
  2. Cruise agency
  3. Cruise Travel Agency
  4. Taxi service
  5. Tour operator
  6. Travel agent

Written by the company

Hi, Thanks for being here! I'm Fabrizio from Rome Transfer Services.- Rome Transfer services: With over 20 years of experience, we have been able to customize and improve the excursions and transfers. Perfect for all types of travelers, from families, to couples, to groups. We always do our best to satisfy the customer. We offer services: 1- Transport From Rome To Civitavecchia Port 2- Civitavecchia To Rome Airport- Transportation From Rome To Civitavecchia Port. Best Private transfers Civitavecchia port to Rome Airport: from €150 - From the Rome Airport (FCO/CIA) to the city of Rome or your hotel destination! We offer services with the best cars and vans for airport transfers. Rome City Tour: A One-Day Orientation With our expert professional drivers English-speaking -- We offer services with the best cars and vans for airport transfers. Our professional drivers are highly qualified and have special clearance to take you directly to your cruise ship’s gangway at the port of Civitavecchia. Transport From Rome To Civitavecchia Port! - We provide a dependable and cheap private airport transportation excellent service from Rome to Civitavecchia Port. We also organize private cab services from Civitavecchia Port and also a Transport From Rome To Civitavecchia Port and a private transfer from Rome, Civitavecchia, Italy, to any other city in Italy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

119 reviews

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Rated 5 out of 5 stars

Excellent experience in Roma

Used your service twice while in Roma.
From the cruise port, Civitavecchia to our hotel in City Center. From our hotel to the airport.
We were very fortunate to have Emiliano drive both times. He was professional, very curtesy, friendly and informative.
Definitely would recommend your company and Emiliano to everyone

22 April 2026
Rated 5 out of 5 stars

Our driver

Our driver, Emiliano, was punctual and very helpful on our transfer to Civitavecchia. He also gave us some recommendations on things to go and places to see while we were in Civitavecchia awaiting our cruise. I would definitely recommend and use this company again as, we booked a separate transfer thru another company and the driver did not show.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Our driver experienced traffic delays…

Our driver experienced traffic delays and was later than anticipated picking us up. Thankfully, Danilo communicated that to us and we had plenty of time to get to airport, despite the delay. The vehicle was clean, reliable and comfortable, Danilo was very professional.

3 April 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, good communication, on time, professional and great vehicles -- delivered exactly what we booked and they promised!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

The drivers were prompt

The drivers were prompt, professional and very pleasant to chat with. They were very helpful and informative as well. We will definitely use them in the future.

8 March 2026
Unprompted review
Rome Transfer Services logo

Reply from Rome Transfer Services

Thank you for your wonderful feedback! We are glad you enjoyed the professional and informative service of our drivers. At Rome Transfer Services, we believe that a great journey is not just about the destination, but also about the pleasant and helpful experience during the ride. We look forward to welcoming you back on your next trip!

Best regards,
Fabrizio & the Rome Transfer Services Team

Rated 5 out of 5 stars

Punctual

Punctual, and pleasant drivers

15 March 2026
Unprompted review
Rome Transfer Services logo

Reply from Rome Transfer Services

Dear Cathy, thank you for your feedback! Punctuality and a pleasant journey are the pillars of our work. We are glad you enjoyed the professionalism of our drivers. We look forward to seeing you again for your next trip to Italy!
Grazie mille !!

Rated 5 out of 5 stars

Excellent service!!!

We booked 2 transfers from Rome Transfer Services - one from Rome to Civitavecchia for a cruise, and then from the cruise port in Civitavecchia to Fiumicino. They have excellent service. They contacted me the night before to confirm pick up details. The drivers were either early or on time, and they were courteous and friendly. I would definitely use them again in future travels. And will recommend them to friends who are travelling there this upcoming year.

10 March 2026
Unprompted review
Rome Transfer Services logo

Reply from Rome Transfer Services

Thank you so much for your kind words! We are thrilled to hear that both your transfers between Rome, Civitavecchia, and Fiumicino were seamless. At Rome Transfer Services, our mission is to provide punctuality and peace of mind, especially for cruise travelers. It was a pleasure having you on board, and we look forward to welcoming you and your friends again in the future!

Best regards,

Fabrizio & the Rome Transfer Services Team

Rated 5 out of 5 stars

Great transfer as usual

Easy to book online and confirmation 2 days out. Driver on time and helped with the luggage. Clean Mercedes van and careful driver.

3 February 2026
Rome Transfer Services logo

Reply from Rome Transfer Services

Thank you so much for choosing us again! It’s a pleasure to read 'as usual' because our main goal is to maintain the same high standard of service every single time you travel with us.

We are glad you appreciated the ease of our booking system and the cleanliness of our Mercedes vans. Providing a safe, comfortable, and punctual ride is what our team strives for every day. We’ll be sure to share your feedback with the driver!

We look forward to seeing you again on your next trip to Rome.

Safe travels,

Fabrizio & the Rome Transfer Services Team

Rated 5 out of 5 stars

At first I was a little nervous because…

At first I was a little nervous because they didn’t take my credit card for the reservation. I was worried they wouldn’t show up but they were communicative and prompt and came early and said not to rush while we got coffee at the meeting place. The driver, Sebastian, was friendly and spoke English. Highly recommend!

7 February 2026
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Reply from Rome Transfer Services

Hi there! Thank you so much for your wonderful review and for sharing your experience. We completely understand that not asking for a credit card upfront can be unusual nowadays, but we prefer to build a relationship based on mutual trust with our guests—and we are so glad this put you at ease once you met us!

It’s great to hear that Sebastian took such good care of you. We always tell our guests to enjoy their coffee and take their time; after all, your vacation should be stress-free from the very first moment. We will be sure to pass along your kind words to Sebastian and the rest of the crew.
We look forward to welcoming you back to Italy soon!

Best regards,

Fabrizio & the Rome Transfer Services Team"

Rated 5 out of 5 stars

Had such a wonderful experience with…

Had such a wonderful experience with both drivers! On time and very helpful. Would definitely recommend again.

9 January 2026
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Reply from Rome Transfer Services

Thank you so much for your wonderful feedback! I will be sure to share your kind words with our drivers; they take great pride in being on time and helpful for every private transfer to and from Civitavecchia. Your recommendation means the world to us and helps other cruise passengers find reliable transportation in Rome.

Warm regards,

Fabrizio & the Rome Transfer Services Team

Rated 5 out of 5 stars

Prompt

Prompt, professional-would use again!

30 December 2025
Unprompted review
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Reply from Rome Transfer Services

Thank you so much for your feedback! We are glad to hear you appreciated our professional and prompt service. Reliability is key for a perfect transfer from Civitavecchia Port, and we are happy to have met your expectations. We look forward to seeing you again on your next cruise!

Best regards, Fabrizio & the Rome Transfer Services Team

Rated 5 out of 5 stars

Information is Reassuring

When booking, the easy and clear communication is reassuring. This was then backed up by on-time service that was exactly as promised. Grazie!

29 December 2025
Rome Transfer Services logo

Reply from Rome Transfer Services

Thank you so much for your kind words! We are thrilled to hear that our communication and punctuality gave you peace of mind. Providing a reliable private transfer from Civitavecchia Port is our top priority, and knowing that everything was 'exactly as promised' is the best reward for our team. We look forward to welcoming you back on board your next trip to Rome. Grazie mille!

Rated 5 out of 5 stars

Reliable service! Highly recommended!!

I communicated with Fabrizio to request a ride from the Rome FCO airport to our Airbnb. The communication was always easy. He would respond to my inquires promptly. We were given a ride by Sebastiano from the airport to our airbnb. He spoke good English during the ride, and he was polite and friendly. He was helpful with the luggage, and we were very grateful. On top of it, our flight was late to arrive to FCO, and Sebastiano waited for us for nearly 1 hour. We were extra grateful for his patience.

On our way back to the airport, we also requested a ride from the same company. The driver, Emiliano, showed up to pick us up on time (he was actually a bit early, but waited for us in the neighborhood). He was pleasant to talk to, and helpful with the luggage, too. Driving through Rome is not easy, but he took on the challenge with a good attitude and a sense of humor. He also asked me to say he is the best looking driver in Rome, so here it is, Emiliano! ;) A joke aside, truly, both drivers gave us a safe ride to our destinations with a great attitude. If we ever have a chance to visit Rome again, would not hesitate to ask for a ride from them. Grazie mille, Fabrizio, Sebastiano and Emiliano, and all the other people who work with them to give us a very safe ride each time! Very reliable group of people! Highly recommended!! :)

30 November 2025
Unprompted review
Rome Transfer Services logo

Reply from Rome Transfer Services

Hi! Thank you so much for this amazing and detailed review!

It was a pleasure organizing your transfers. I’m so glad to hear that Sebastiano made your arrival stress-free despite the flight delay, and that Emiliano’s humor (and his "best-looking driver" claim! 😉) made your departure pleasant. I will certainly share your kind words with both of them—they will be thrilled!

Providing safe, punctual, and friendly service is our top priority, and knowing we succeeded makes our whole team proud. We look forward to welcoming you back to Rome in the future!

Grazie mille, Fabrizio & the Rome Transfer Services Team

Rated 5 out of 5 stars

Very helpful and speedy replies when I…

Very helpful and speedy replies when I needed.

30 November 2025
Rome Transfer Services logo

Reply from Rome Transfer Services

Thank you for highlighting our communication!

At Rome Transfer Services, we understand that having prompt and helpful answers is essential when planning a trip. We are committed to providing speedy replies and full support to ensure your planning process is always stress-free.

We appreciate your business and hope to manage your next private transfer with the same efficiency!
Grazie !!

Rated 5 out of 5 stars

Very good communication and easy to…

Very good communication and easy to make reservations.

30 November 2025
Rome Transfer Services logo

Reply from Rome Transfer Services

Thank you for this excellent, straightforward feedback!

We are pleased to know that Rome Transfer Services made both the communication and the reservation process easy for you. Ensuring a seamless booking experience is just as important to us as providing a perfect ride.

We appreciate your business and hope to assist with your next private transfer in Italy!
Grazie !!

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