Even though the first pair of shoes I ordered never arrived nothing to do with your company. The couriers fault.. your customer service was very helpful unlike the couriers customer service that still... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The shoes are light and comfortable, but the delivery time was very long and tracking was not very helpful. I think they came from China, but no indication was given at the time I placed the order tha... See more
Company replied
Nice pictures in comparison to the shoes u get delivered. The only thing that I would do it change the steel to the colour black on the shoes I ordered because u can see the metal through the shoe an... See more
Company replied
fair pricing on products and even better on discounts. Honestly fantastic delivery times although a bit late from payments to processing delivery. All round very pleased with the shoes - early days ye... See more
Company replied
Company details
Written by the company
Besides safety, these aesthetically designed Safety Shoes and Safety Trainers also provide maximum comfort for your feet to wear all day long. These Steel Toe Cap Trainers for men and for women embedded with a cushioned foot-bed, combined with the breathable mesh lining, helps you to feel soft and comfortable.
Contact info
119 CRICKLEWOOD BROADWAY, NW2 3JG, LONDON, United Kingdom
- +44 7487 4444 87
- info@ronashoes.com
- ronashoes.com
4.3
Excellent
6k reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rona Shoes
Dear Customer,
Thank you very much for your review.
We are delighted to hear that you are happy with the quality. Your feedback means a lot to us.
Kind regards
Really comfortable boots nice and light but must say the soul doesn’t really last that long bit thin me thinks
Really comfortable
14 August 2025
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you very much for your review.
We are very pleased to hear that you found the boots really comfortable, light, and enjoyable to wear.
If the issue with the sole happened within a short period of time, we would very much like to support you. In that case, we kindly ask you to contact us by email at info@ronashoes.com so that we can review the matter and assist you further.
Kind regards
The boots are fantastic
The boots are fantastic, unfortunately the soles i but with them make my feet hurt.
11 April 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you very much for your review.
We are very happy to hear that you find the boots fantastic. At the same time, we are sorry to hear that the insoles caused discomfort to your feet.
We kindly ask you to contact us by email at info@ronashoes.com
so that we can review the issue with the insoles and assist you in the best possible way.
Kind regards
Fast delivery
Fast delivery, quality shoes and extremely comfortable 👌
13 April 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you very much for your wonderful review.
We are delighted to hear that you were pleased with the fast delivery, the quality of the shoes, and their comfort. Your feedback truly means a lot to us.
Kind regards
Shoes as advertised very comfortable…
Shoes as advertised very comfortable nice looking and great delivery would highly recommend recommend
11 April 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you very much for your kind review.
We are so pleased to hear that the shoes met your expectations, felt very comfortable, looked great, and arrived with a good delivery experience. Your recommendation truly means a lot to us.
Kind regards
Reply from Rona Shoes
Dear Customer,
Thank you very much for your review.
We are delighted to hear that you found your shoes comfortable and lightweight. This is exactly what we aim to offer our customers.
Kind regards
I have purchased these shoes before.
I have purchased these shoes before.
Great place to shop
7 April 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you very much for your continued trust and support.
We are very happy to hear that you have purchased from us before and had another positive experience. It truly means a lot to us.
Kind regards
I ordered some absolutely amazing steel…
I ordered some absolutely amazing steel toe cap boots and honestly they are just as comfy as my trainers would definitely recommend 😁. Had a slight delay with delivery due to me ordering them over the Easter bank holiday but had a very quick and polite response from customer service when I emailed regarding delivery times . Overall would give them a five star review, 6 stars if possible.
10 April 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you so much for your wonderful review.
We are truly delighted to hear that you are so happy with your steel toe cap boots and that they feel as comfortable as your trainers. It also means a lot to us that you appreciated the support from our customer service team during the slight holiday delay.
Your kind words and recommendation genuinely mean a great deal to us.
Kind regards
Comfort is everything at work
I bought a pair of shoes last month, they were so comfortable i bought a pair of boots. They are actually lighter than the shoes and equally as comfortable.
7 April 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you very much for your lovely review.
We are delighted to hear that you were so happy with your shoes that you decided to order a pair of boots as well. It is especially great to know that you find the boots even lighter and just as comfortable.
Your satisfaction means a lot to us, and we truly appreciate your support.
Kind regards
Great boots!
I emailed to check on the status of the order and found customer service to be extremely friendly and helpful. My boots arrived shortly after! I ordered Atlas black and I am very happy with my purchase. They fit really well and are very comfortable, and the insoles that came in the boot are good too. They also came with spare laces which I thought was a great touch as the laces on my old boots (different brand) were poor quality and snapped easily. Solid boots, very happy.
4 April 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you very much for your wonderful review.
We are truly happy to hear that you found our customer service friendly and helpful, and that your Atlas Black boots arrived shortly after.
It is especially great to know that you are happy with the fit, comfort, and insoles, and that you appreciated the spare laces as well. Details like that matter a lot to us, so your feedback means a great deal.
Thank you again for your kind words and support.
Kind regards
The shoes fits great
The shoes fits great and comfortable and looks nice on my feet. The only problem I had was the shoes getting to me on time.The tracking all of sudden stopped. When communicating with the company they were very responsive in a fast timely matter to resolve the issue with their courier.Besides that they are a very good professional company to do business with.
2 April 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
We’re delighted to hear that you are happy with the fit, comfort, and overall look of the shoes.
We are also very pleased that you felt well supported by our team throughout the delivery issue. In this case, the delay was caused by the courier, but as soon as we identified the problem, we stepped in and worked to resolve it as quickly as possible.
We know how important reliable delivery is, and we are continuously taking further steps to improve the shipping process more and more over time. You can trust that we always do our best to support our customers whenever an issue arises.
We wish you many comfortable and enjoyable days with your shoes.
Kind regards
Keeping abreast of the shipping of the…
Keeping abreast of the shipping of the shoes and status is a true plus....
21 March 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
It’s great to hear that you found the shipping updates helpful.
We know how important it is to stay informed about your order, so we’re glad the tracking and status updates made a positive difference for you.
We truly appreciate your feedback and support.
Kind regards
Good product
As I read the comments, I was ready that'll take a while to get them. In third week the shoes arrived. Size was good, and shoes look good!
Happy with the product.
30 March 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
We’re very glad to hear that the shoes arrived safely and that you are happy with both the size and the overall look.
We also appreciate your patience during the delivery period. It’s great to know that, despite your initial concerns, the product met your expectations once it arrived.
We hope you enjoy wearing your shoes.
Kind regards
I purchased a pair of steel toe cap…
I purchased a pair of steel toe cap trainers in February and had a problem with the heel spoke to customer services and they agreed to send me a replacement pair this was all sorted out in one day what amazing customer care
28 March 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you very much for your wonderful feedback. We are truly happy to hear that your issue was resolved quickly and that you were satisfied with the support you received from our customer service team.
Providing fast, helpful, and reliable assistance to our customers is always very important to us, so your kind words mean a great deal.
We sincerely appreciate your trust and support.
Kind regards
Fantastic work shoes comfortable and…
Fantastic work shoes comfortable and cool summer or winter no problems with them
9 March 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you very much for your wonderful feedback. We’re delighted to hear that you find the shoes comfortable and suitable for both summer and winter use. It’s great to know they are performing well for you in different conditions.
Wishing you continued comfort and safe use.
Kind regards
Really unfortunate shoes
Really uncomfortable shoes
Very poor customer service
Not really safety shoes
Didn’t accept the return
26 March 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
We are sorry to hear about your experience. We would like to clarify that we do offer a 30-day return policy, and if the return conditions are met, there would be no reason for your return not to be accepted.
Please contact us directly at info@ronashoes.com
so that we can review your case in detail and do our very best to assist you properly.
Kind regards
Very comfortable
Very comfortable
Only keep in mind that you will have to order one size bigger, because they don't match
27 March 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you very much for your feedback. We’re really happy to hear that you found the shoes comfortable. You are absolutely right — depending on foot shape, some customers may find that choosing one size larger provides a better fit.
We truly appreciate you sharing your experience and recommendation. It will definitely help other customers as well.
Wishing you great comfort and enjoyment with your shoes.
Kind regards
Reply from Rona Shoes
Dear Customer,
Thank you very much for your review.
We are very pleased to hear that you found the ordering process easy and the delivery quick. Providing a smooth shopping experience from start to finish is always our goal.
Kind regards
fair pricing on products and even…
fair pricing on products and even better on discounts. Honestly fantastic delivery times although a bit late from payments to processing delivery. All round very pleased with the shoes - early days yet but look well made (quality).True to claim "comfort" level is exellent. Well done XXXXX will recomend to co-workers.
26 March 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you very much for your kind review. We are delighted to hear that you are pleased with the pricing, discounts, comfort, and overall quality of the shoes. It is especially great to know that you found them comfortable and well made.
We also appreciate your honest note regarding the short delay between payment and order processing. We are continuously working to make this part of the service even faster and smoother.
Thank you again for your trust and recommendation. It truly means a lot to us.
Kind regards
I would give 5 stars because these are…
I would give 5 stars because these are the best work shoes I've ever worn. My issue is that I ordered these in January and just received them on March 16th. It took 3 weeks to realize the 1st shipment was lost. On my previous 2 orders the shipping was outstanding. The UPS innovation process is very long.
17 March 2026
Unprompted review
Reply from Rona Shoes
Dear Customer,
Thank you very much for your feedback. We are truly pleased to hear that you are happy with the shoes and that they are the best work shoes you have ever worn.
We are, however, very sorry for the delay you experienced with this order. In this case, the issue was caused by the courier process, particularly during transit, and we completely understand how frustrating that must have been.
Please be assured that we did not ignore the situation. We took action to improve the issue and we are continuously working to make our delivery process faster and smoother every day. Our goal is always to ensure that our customers receive both a great product and a reliable delivery experience.
Thank you again for your patience, your trust, and your honest review.
Kind regards
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