After purchase I used the mower for the first time there seemed to be a fault as the electric cylinder kept cutting out. I emailed Ron Smith and had a response from Steffan virtually straight away. I... See more
Company replied
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Review summary
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My mower package (Stihl RMA 235 ) was competitively priced . Ordering was a breeze , communication throughout was superb . Product arrived very well packaged and on time . Mower is very quiet and cuts... See more
Company replied
Ordered a Stiga hedge cutting attachment on 6 Aug, received order packing confirmation same-day, it came the next working day. Have not yet tried it but clearly a new genuine accessory. Thank you.
Company replied
We have purchased from Mr Smith previously, we go back because his prices are competitive, delivery is quick with items well packed, there is always someone at the end of the phone for queries and t... See more
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Company details
- Lawn Mower Shop
- also in
- Garden centre
- Landscaping Supply Shop
- Lawn mower repair service
- Machine Repair Service
- Machine shop
Written by the company
We're proud to be recognised as one of the UK's leading garden machinery specialists. In 2026, we were crowned UK's Leading Garden Machinery Dealer at the STIHL Awards and were also honoured with the prestigious STIHL 100 Year Award, recognising excellence across every aspect of our business. This follows being named Garden Machinery Dealer of the Year 2025 at the Service Dealer Awards. Welcome to Ron Smith & Co., a name synonymous with excellence in garden and estate machinery since 1967. Founded by Ron Smith, the business has grown from humble beginnings into one of the UK's leading specialists, supplying premium garden and estate machinery to both domestic and professional customers. Today, Ron's vision continues under the leadership of his son, Mark Smith, with the same commitment to quality, expert advice and outstanding customer service. Our extensive range includes everything from lawnmowers, ride-on mowers and chainsaws to robotic mowers, hedge trimmers, leaf blowers and other specialist equipment. As authorised dealers for many of the industry's leading brands, we're committed to offering products that deliver exceptional performance, reliability and value. Sales: Visit our Worcester or Hereford showrooms, or shop online at www.ronsmith.co.uk for delivery across Great Britain. Repairs & Servicing: Our experienced engineers provide expert servicing and repairs to keep your machinery performing at its best. Spare Parts: Our dedicated parts department stocks an extensive range of genuine replacement parts and accessories. Robotic Mower Specialists: Our specialist team provides expert advice, installation and ongoing support for the latest robotic mowing technology. At Ron Smith & Co., we believe in providing more than just great products. We're passionate about helping our customers find the right solution for their needs, backed by knowledgeable advice, dependable after-sales support and industry-leading service. For nearly 60 years, we've remained committed to the values on which the business was founded: integrity, expertise, quality and customer care. Whether you visit one of our showrooms or shop online, we're here to help you create and maintain beautiful outdoor spaces with confidence.
Buy with Confidence
Authorised dealer with expert support
Since 1967, we've supplied premium garden machinery backed by expert advice, manufacturer-approved servicing, genuine spare parts and dedicated after-sales support. When you buy from Ron Smith & Co., you're buying from a trusted authorised dealer.
Contact info
4 Newtown Road, Shrub Hill, WR5 1HF, Worcester, United Kingdom
- 01905738800
- sales@ronsmith.co.uk
- ronsmith.co.uk
STIHL Award Winners 2026
4.8
Excellent
882 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Late delivery
I was given three different dates until the order was delivered on the third date, which was nine days after ordering. Even then no time slot was given, only that it would be delivered up till 2200. Most reputable couriers give a time slot of two hours. Not great.
25 September 2026
Delivery when requested easy assembly…
Delivery when requested easy assembly eat adjustments on machine away I went 2 Nd product purchase from Ron smith great service
21 September 2026
Unprompted review
Reply from Ron Smith & Co Ltd.
Thanks Anthony! Great to have you back, and glad everything was straightforward from delivery to getting the machine up and running.
We have not had the delivery yet as of…
We have not had the delivery yet as of 21/09/26 . The tracking from Palletways just says it is sitting at their hub but I am aware that you say we cannot track pallet deliveries - I am just conscious that we need to plan our week so that someone needs to be here to take delivery - I suspect sometime this week - so watch this space !
15 September 2026
Reply from Ron Smith & Co Ltd.
Thank you! Glad you found the best price with us and were happy with the delivery.
Great on line service.
10 September 2026
Reply from Ron Smith & Co Ltd.
Thank you! Glad you had a great experience ordering with us.
Great Service
Happy with item, and price was great. Communication and support when I needed it was great too. Many thanks.
8 September 2026
Reply from Ron Smith & Co Ltd.
Thank you! Glad you were happy with the price and that our team could help when needed.
Reply from Ron Smith & Co Ltd.
Thanks Vivienne! Great to hear everything went smoothly and arrived the next day.
Excellent service and great lawnmower.
10 September 2026
Reply from Ron Smith & Co Ltd.
Thanks Jay! Great to hear you’re pleased with your new lawnmower and our service.
Outstanding service
I have dealt with Anthony who heads up the robot mower side of their business. The service provided by him and his team has been better than 1st class, outstanding techinal knowledge and great communication . I would highly recomend them . Far from the poor service we have recieved from several other Stihl agents in the past
14 September 2026
Unprompted review
Reply from Ron Smith & Co Ltd.
Thanks Peter! Fantastic to hear Anthony and the team have looked after you so well. We really appreciate the recommendation!
Reply from Ron Smith & Co Ltd.
Thanks for your review! Glad you were pleased with the service and support.
I ordered the parts i needed and got…
I ordered the parts i needed and got the parts i needed. Simple.
21 August 2026
Reply from Ron Smith & Co Ltd.
Thanks for your review, Paul! Simple and straightforward, just as it should be.
Reply from Ron Smith & Co Ltd.
Thanks for your review, Amanda! Glad you were pleased with the service.
AS mower repair
Recently had my AS mower collected, repaired & returned just over one week later.
Really impressed with their customer communication.
A first class service.
17 August 2026
Unprompted review
Reply from Ron Smith & Co Ltd.
Thanks for your review, Leslie! Great to hear you were impressed with our communication and service.
Fast efficient service
Ordered a Stiga hedge cutting attachment on 6 Aug, received order packing confirmation same-day, it came the next working day. Have not yet tried it but clearly a new genuine accessory. Thank you.
7 August 2026
Reply from Ron Smith & Co Ltd.
Thanks for your review, Alun! Great to hear your Stiga attachment arrived so quickly.
Easy ordering and competitively priced
Order process was easy enough, goods delivered in a fairly timely manor (despite FedEx providing conflicting delivery updates) and Ron Smith kept order status to date with email notifications.
Four stars for their service and efficiency so far, but I haven't experience of their after service, hence the precautionary score.
I'd happily order from this supplier again.
1 August 2026
Reply from Ron Smith & Co Ltd.
Thanks for your review, Paul! Glad everything went smoothly overall, and we look forward to helping you again.
Reply from Ron Smith & Co Ltd.
Thanks for your review, Neil! Great to hear you were pleased with everything.
We were not sure which machine we…
We were not sure which machine we needed but the Firm were very helpful and gave very good advice. The setting up went well and they were very good at explaining everything. Would use this Firm again
31 July 2026
Reply from Ron Smith & Co Ltd.
Thanks for your review, Joanna! Glad we could help you choose the right machine and get everything set up.
Great service from Ron Smith & Co Ltd
Great service from Ron Smith & Co Ltd. Good price and really fast delivery. Thank you!
3 August 2026
Reply from Ron Smith & Co Ltd.
Thanks for your review, Richard! Great to hear you were pleased with the price and speedy delivery.
Reply from Ron Smith & Co Ltd.
Thanks for your review, Karen! Great to hear you were pleased with the price and our team.
Reply from Ron Smith & Co Ltd.
Thanks for your review! Glad you were pleased with the price and service.
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