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Ron Smith & Co Ltd. Reviews 

845
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting items arrived well-packaged and performed beautifully. The delivery service is frequently highlighted for its speed and punctuality, with many appreciating the efficient handling and timely arrival of their orders. People found the ordering process straightforward and appreciated the superb communication throughout. The staff are consistently described as helpful, knowledgeable, and friendly, providing invaluable advice and excellent service. However, some customers also noted issues with delivery communication and tracking, leading to uncertainty about arrival times or unexpected package placement.

What people talk about most

Product

People report positive experiences with products, often highlighting their perfect condition upon arrival and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and on-time... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and great service... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, efficiency, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the process quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mower package (Stihl RMA 235 ) was competitively priced . Ordering was a breeze , communication throughout was superb . Product arrived very well packaged and on time . Mower is very quiet and cuts... See more

Company replied

Rated 5 out of 5 stars

After purchase I used the mower for the first time there seemed to be a fault as the electric cylinder kept cutting out. I emailed Ron Smith and had a response from Steffan virtually straight away. I... See more

Company replied

Rated 5 out of 5 stars

The advice from Ron Smith’s engineer who helped me select the right Huqsvarna robotic lawn for my garden was invaluable. He then came a few days later to install the mower and set up its mowing areas... See more

Company replied

Rated 5 out of 5 stars

Allet Liberty 30 lawnmower Quick and easy to order and competitively priced too. The delivery service was first class delivering the mower on at the time when stated in email correspondence. I've... See more


Company details

  1. #5 of 20 best companies in Lawn Mower Shop
  2. #58 of 191 best companies in Garden centre
  3. #22 of 67 best companies in Landscaping Supply Shop
  4. #3 of 6 best companies in Lawn mower repair service
  5. #1 of 4 best companies in Machine Repair Service
  6. #1 of 5 best companies in Machine shop

Written by the company

We're proud to be recognised as one of the UK's leading garden machinery specialists. In 2026, we were crowned UK's Leading Garden Machinery Dealer at the STIHL Awards and were also honoured with the prestigious STIHL 100 Year Award, recognising excellence across every aspect of our business. This follows being named Garden Machinery Dealer of the Year 2025 at the Service Dealer Awards. Welcome to Ron Smith & Co., a name synonymous with excellence in garden and estate machinery since 1967. Founded by Ron Smith, the business has grown from humble beginnings into one of the UK's leading specialists, supplying premium garden and estate machinery to both domestic and professional customers. Today, Ron's vision continues under the leadership of his son, Mark Smith, with the same commitment to quality, expert advice and outstanding customer service. Our extensive range includes everything from lawnmowers, ride-on mowers and chainsaws to robotic mowers, hedge trimmers, leaf blowers and other specialist equipment. As authorised dealers for many of the industry's leading brands, we're committed to offering products that deliver exceptional performance, reliability and value. Sales: Visit our Worcester or Hereford showrooms, or shop online at www.ronsmith.co.uk for delivery across Great Britain. Repairs & Servicing: Our experienced engineers provide expert servicing and repairs to keep your machinery performing at its best. Spare Parts: Our dedicated parts department stocks an extensive range of genuine replacement parts and accessories. Robotic Mower Specialists: Our specialist team provides expert advice, installation and ongoing support for the latest robotic mowing technology. At Ron Smith & Co., we believe in providing more than just great products. We're passionate about helping our customers find the right solution for their needs, backed by knowledgeable advice, dependable after-sales support and industry-leading service. For nearly 60 years, we've remained committed to the values on which the business was founded: integrity, expertise, quality and customer care. Whether you visit one of our showrooms or shop online, we're here to help you create and maintain beautiful outdoor spaces with confidence.

Buy with Confidence

Authorised dealer with expert support

Since 1967, we've supplied premium garden machinery backed by expert advice, manufacturer-approved servicing, genuine spare parts and dedicated after-sales support. When you buy from Ron Smith & Co., you're buying from a trusted authorised dealer.

Contact info

Promotion box for Ron Smith & Co Ltd.

STIHL Award Winners 2026

Recognised for excellence across every aspect of our business.

4.8

Excellent

TrustScore 5 out of 5

845 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(845)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt

Prompt, polite and quick with delivery

17 April 2026
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you, Nigel, we appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Very Pleased

Very easy to order online and mower was delivered on time. Pleased with everything.

17 April 2026
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Reply from Ron Smith & Co Ltd.

That's great to hear, thank you, Keith.

Rated 5 out of 5 stars

Easy service everything on time

Easy service everything on time
However when l phoned to see what chain l needed as a replacement the person who answered was totally rude he told me he doesn’t deal with that hung up and put me on hold but the young man who l was put through to was absolutely amazing couldn’t do enough absolute treasure to the company

16 April 2026
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Reply from Ron Smith & Co Ltd.

Thank you for your review, Julie. We're concerned to hear about your phone call, and will be looking into this internally.

Rated 5 out of 5 stars

Very impressed...

Order updates were provided without prompting and kept us informed of progress. Products arrived as expected without incident and already registered for their warranty.

19 March 2026
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Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, Andrew, we really appreciate it.

Rated 5 out of 5 stars

Very helpful and polite and saved me…

Very helpful and polite and saved me some money as they had one made up when l arrived and put in my car straight away, so l could go home and try it out.
Easy to change the blade and started getting moss out by scarified in no time at all. Many thanks keep up the good work. Mrs Lou Reeves

8 April 2026
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Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, Lou, we really appeciate it.

Rated 5 out of 5 stars

Exceptional service

I ordered a Strimmer. It was the best price on the net. I had an email saying that due to the volume of orders, dispatches had been unavoidably delayed.
I phoned to either cancel or speed up the order because I was going away for the weekend on Friday and the Strimmer could potentially be sitting on my doorstep in the rain for 4 days. I phoned on Tuesday.

Whoever I spoke to was amazing. He went out of his way to ensure that dispatches were aware, it was given priority and would be sent the following morning by Fed Ex and arrive the day after on Thursday. It did. I was really impressed with the personal service I received. Thankyou

25 March 2026
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Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Excellent service

Excellent service. My new lawn mower was delivered full of oil and petrol and ready to go.

Thank you

20 March 2026
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, Peter, we really appreciate it.

Rated 4 out of 5 stars

Very helpful

Having ordered what I wanted, I had follow up emails at every stage, so I knew when to expect the delivery. It helped me organise around the delivery. Just what I needed.

19 March 2026
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, Brian, we really appreciate it.

Rated 5 out of 5 stars

information?

real, honest, useful information over the phone could put more information online about the productsl but round all good

17 March 2026
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you for your review.

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