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Ron Smith & Co Ltd. Reviews 

845
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting items arrived well-packaged and performed beautifully. The delivery service is frequently highlighted for its speed and punctuality, with many appreciating the efficient handling and timely arrival of their orders. People found the ordering process straightforward and appreciated the superb communication throughout. The staff are consistently described as helpful, knowledgeable, and friendly, providing invaluable advice and excellent service. However, some customers also noted issues with delivery communication and tracking, leading to uncertainty about arrival times or unexpected package placement.

What people talk about most

Product

People report positive experiences with products, often highlighting their perfect condition upon arrival and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and on-time... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and great service... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, efficiency, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the process quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mower package (Stihl RMA 235 ) was competitively priced . Ordering was a breeze , communication throughout was superb . Product arrived very well packaged and on time . Mower is very quiet and cuts... See more

Company replied

Rated 5 out of 5 stars

After purchase I used the mower for the first time there seemed to be a fault as the electric cylinder kept cutting out. I emailed Ron Smith and had a response from Steffan virtually straight away. I... See more

Company replied

Rated 5 out of 5 stars

The advice from Ron Smith’s engineer who helped me select the right Huqsvarna robotic lawn for my garden was invaluable. He then came a few days later to install the mower and set up its mowing areas... See more

Company replied

Rated 5 out of 5 stars

Allet Liberty 30 lawnmower Quick and easy to order and competitively priced too. The delivery service was first class delivering the mower on at the time when stated in email correspondence. I've... See more


Company details

  1. #5 of 20 best companies in Lawn Mower Shop
  2. #58 of 191 best companies in Garden centre
  3. #22 of 67 best companies in Landscaping Supply Shop
  4. #3 of 6 best companies in Lawn mower repair service
  5. #1 of 4 best companies in Machine Repair Service
  6. #1 of 5 best companies in Machine shop

Written by the company

We're proud to be recognised as one of the UK's leading garden machinery specialists. In 2026, we were crowned UK's Leading Garden Machinery Dealer at the STIHL Awards and were also honoured with the prestigious STIHL 100 Year Award, recognising excellence across every aspect of our business. This follows being named Garden Machinery Dealer of the Year 2025 at the Service Dealer Awards. Welcome to Ron Smith & Co., a name synonymous with excellence in garden and estate machinery since 1967. Founded by Ron Smith, the business has grown from humble beginnings into one of the UK's leading specialists, supplying premium garden and estate machinery to both domestic and professional customers. Today, Ron's vision continues under the leadership of his son, Mark Smith, with the same commitment to quality, expert advice and outstanding customer service. Our extensive range includes everything from lawnmowers, ride-on mowers and chainsaws to robotic mowers, hedge trimmers, leaf blowers and other specialist equipment. As authorised dealers for many of the industry's leading brands, we're committed to offering products that deliver exceptional performance, reliability and value. Sales: Visit our Worcester or Hereford showrooms, or shop online at www.ronsmith.co.uk for delivery across Great Britain. Repairs & Servicing: Our experienced engineers provide expert servicing and repairs to keep your machinery performing at its best. Spare Parts: Our dedicated parts department stocks an extensive range of genuine replacement parts and accessories. Robotic Mower Specialists: Our specialist team provides expert advice, installation and ongoing support for the latest robotic mowing technology. At Ron Smith & Co., we believe in providing more than just great products. We're passionate about helping our customers find the right solution for their needs, backed by knowledgeable advice, dependable after-sales support and industry-leading service. For nearly 60 years, we've remained committed to the values on which the business was founded: integrity, expertise, quality and customer care. Whether you visit one of our showrooms or shop online, we're here to help you create and maintain beautiful outdoor spaces with confidence.

Buy with Confidence

Authorised dealer with expert support

Since 1967, we've supplied premium garden machinery backed by expert advice, manufacturer-approved servicing, genuine spare parts and dedicated after-sales support. When you buy from Ron Smith & Co., you're buying from a trusted authorised dealer.

Contact info

Promotion box for Ron Smith & Co Ltd.

STIHL Award Winners 2026

Recognised for excellence across every aspect of our business.

4.8

Excellent

TrustScore 5 out of 5

845 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(845)

122 reviews in the last 12 months

Write a review
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Rated 1 out of 5 stars

Items wasn’t ready to click and collect

Items wasn’t ready to click and collect
.
Men seemed vague
Then they decided to help and one was BRILLIENT at them helping me

1 September 2025
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Reply from Ron Smith & Co Ltd.

We're disappointed to read your review.

We’re sorry your order wasn’t quite ready when you arrived. As mentioned during checkout, we always contact customers once their order is prepared for collection, usually within 24 hours (Monday–Friday). On this occasion, you came in before receiving that confirmation, which caused some initial confusion.

It’s great to hear our team could sort everything out for you in store.

Rated 5 out of 5 stars

Top contender

Communication excellent, delivery efficient and wide range of products to choose from.. from a returning customer

27 August 2025
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Reply from Ron Smith & Co Ltd.

Thank you!

Rated 5 out of 5 stars

Excellent

Very fast delivery and great product
Thanks.

26 August 2025
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you, Michael.

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable and supportive staff who answered any queries I had.

22 August 2025
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you, Stephen.

Rated 5 out of 5 stars

Excellent Husqvarna Robot mower advice and install

The advice from Ron Smith’s engineer who helped me select the right Huqsvarna robotic lawn for my garden was invaluable. He then came a few days later to install the mower and set up its mowing areas, keep out areas and schedules. It was invaluable to have this done by them. Since installation the mower has been happily looking after my lawn for me, doing a much neater job than I could manage with my old ride on mower and saving me hours every week. The app is easy to master and I can see what the mower is up to at any time.

19 August 2025
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Reply from Ron Smith & Co Ltd.

Thank you for your review, Brian.

Rated 5 out of 5 stars

Excellent Lawn Mower

I was looking for a lightweight lawnmower to cut our back grass to replace a much heavier petrol mower which I was finding difficult to manage. From the write-ups on the website I was able to identify a machine to meet my needs. I have just used it and it measured up to my expectations.

1 August 2025
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Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, Steve.

Rated 5 out of 5 stars

Great service

Second time ordering from this company. Excellent communication and delivery time.

21 July 2025
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Reply from Ron Smith & Co Ltd.

Thank you.

Rated 5 out of 5 stars

Ron Smith & Co Ltd

Ron Smith & Co Ltd.
Easy to use website, products easy to search for and find. Great choice of products available. Speedy delivery, well packaged. Great service, thank you very much.

18 July 2025
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Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

The whole process from beginning to end…

The whole process from beginning to end was done in a very professional manner . We can’t rate the installers highly enough . We would definitely recommend using Ron Smith .

15 July 2025
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

Thank you for your review.

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