Roof Maker Ltd Reviews 

1,564
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, professionalism, and extensive product knowledge, making interactions pleasant and informative. Many people also highlight the overall excellent service, smooth processes, and high-quality products, noting efficiency and attention to detail from initial contact. However, some customers experienced significant issues with customer service, describing it as unresponsive and providing poor aftercare. People reported difficulties getting issues resolved, with long waits for engineers and a lack of follow-up on promised actions. Additionally, a few people noted problems with product functionality, specifically mentioning motors failing and blinds not working correctly after a period of use.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the great service,... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the helpfulness and... See more

Product

People report ambiguous experiences with product, with some customers praising the amazing product quality... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the high-quality products, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Even though I’m based in Scotland and Roofmaker are around five hours away, Stella was brilliant at arranging a visit as quickly as possible. The motor had worked perfectly for almost 10 years before... See more

Rated 5 out of 5 stars

We had three skylights fitted just over 12 months ago one of which was powered by a motor to enable it to open. We have had a few issues with the control panel and rain sensor which have had to be rep... See more

Rated 5 out of 5 stars

I would like to thank Abbs Jamal for his patient guidance while arranging four roof lights for my attic extension. Abbs always answers his phone quickly, is very well informed on all aspects... See more

Rated 5 out of 5 stars

Stella was extremely helpful and gave me plenty of options when my glass shattered after a roof tile fell onto it. I’d already been concerned about heat build-up in the summer, and Stella explained th... See more


Company details

  1. Building Materials Supplier
  2. Door shop
  3. Roofing service

Written by the company

Roof Maker design, manufacture and supply world class rooflights. Our unique, patented suite of products deliver the sleek innovation, quality and durability to transform your bold vision into breathtaking reality.


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,564)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professionalism

We attended the Grand Designs at the NEC and came across Roof-Maker Ltd. We had the pleasure of speaking with Leebaan, who is very professional with great knowledge. He clearly explained processes, standards of work and most importantly offered honest advice.

It was evident he takes great pride in his work. I look forward to working with you on my new project.


4 October 2025
Unprompted review
Rated 5 out of 5 stars

Amari’s service is brilliant

Amari’s service is brilliant, friendly & helpful throughout which made my experience very pleasant. Surprised how smoothly everything went would definitely recommend his honest service.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Received terrific service as always

Received terrific service as always. Not the first time with the company and most certainly won’t be my last. Highly recommend to anyone looking for a similar service. Be sure to ask for Alphy/Amari as the customer service from him is always exceptional

8 October 2025
Unprompted review
Rated 5 out of 5 stars

A pleasure dealing with Connor

Connor was super helpful and really easy to talk to. He handled everything quickly and made the whole process feel effortless. Clear communication, no stress — just great service all around!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Roof lantern

Dealt with Joanna Cox and she was very knowledgable and helpful. Top class service indeed

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

Friendly, efficient and competent service. Jo was helpful and informed, and understood the technical challenges we were dealing with on our project.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Motorised Roof Light

We bought our roof light from Roof Maker through our builder back in 2019.
In 2023, the motor became faulty and we after much difficulty we finally got them to send out a new motor which we paid some £600 for. It was not a big enough motor and subsequently was incapable of powering the window open and closed.
We are now unable to even get the window open and despite frequent phone calls to customer service, they will not give us any information that might help us open the window to fix it.
Their customer service is appalling, they might be slightly cheaper than competitive products but trust me, it's not worth the saving!

8 October 2025
Unprompted review
Roof Maker Ltd logo

Reply from Roof Maker Ltd

Dear Lynne, my name is Andy Jones and I am the sales and Marketing Director of Roof Maker, firstly, please let me apologise for the issues that you have experienced to date. It sounds like the issue may be that we are unable to deal with you directly as our contract is with the builder and not yourselves. If you could please send me the full details of your issue including the name of the builder that placed the actual order I will take a look at what can be done and get back to you directly. My email address is andy.jones@roof-maker.co.uk.

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