Roof Giant Reviews 849

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, noting their effectiveness and ease of installation. Many people appreciate the competitive pricing and the overall value received, often finding better deals than elsewhere. The delivery service is also consistently praised for its speed and efficiency, with many orders arriving on time or even earlier than expected. However, some customers also noted issues with delivery, such as items arriving later than the proposed date, or without prior notification. A few people reported receiving damaged goods, like scratched panels or sheets with holes, and some experienced difficulties with the courier service, including long delivery windows or unexpected curbside drop-offs.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising quick delivery times, some... See more

Product

Clients share positive opinions on product quality and value. Many reviewers found the products, such as... See more

Quality

People report positive experiences with quality, often praising the superb quality and good price of products... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and prompt... See more

Price

Customers consistently note positive experiences with price, often finding products to be very competitively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roof Giant have a great site, very easy to navigate. I quickly found what I needed (clear plastic corrugated sheeting). The price was better than I could source locally, with delivery guaranteed wi... See more

Company replied

Rated 5 out of 5 stars

I placed an order yesterday (Wednesday)for a roof repair kit , I had a really tight deadline and requested selected days that I would be home and stated I needed the items by Monday the latest. I spok... See more

Company replied

Rated 5 out of 5 stars

Delivery, despite the Cyber problems, was first class with no breakages. The fit of the replacement window compared to the original Velux was exact despite this being a centre hung version although th... See more

Company replied

Rated 5 out of 5 stars

Very quick, reasonable value. What I bought, for about £100 didn't feel like it was actually worth £100 but it was still cheaper than the competition hence 5 stars. (it was 50 very flimsy plastic tr... See more

Company replied


Company details

  1. #24 of 39 best companies in Roofing Supply Shop
  2. #75 of 109 best companies in Building Materials Supplier
  3. #14 of 19 best companies in Construction Material Wholesaler
  4. #70 of 125 best companies in DIY Store
  5. #22 of 39 best companies in Window supplier

Written by the company

Roof Giant Limited is an eCommerce Roofing supplier of a huge range of quality roofing products from major brands at competitive prices, delivered direct to your door. We pride ourselves on great customer service, we offer free technical advice from our established team to help and support you with your purchase. Our team have over 100 years’ experience combined within the roofing industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

849 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Will use again

9 March 2026
Roof Giant logo

Reply from Roof Giant

Thanks for taking the time to leave us a 5* review. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Great service great product will…

Great service great product will definitely recommend and willl use again soon

27 February 2026
Roof Giant logo

Reply from Roof Giant

Thanks for taking the time to leave us a 5* review and for your recommendation. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Quick delivery

Quick delivery. An item was substituted for what I had ordered, but it was a better item and I was charged no more.

3 March 2026
Roof Giant logo

Reply from Roof Giant

Thanks for taking the time to leave us a 5* review. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service, delivery and product

3 March 2026
Roof Giant logo

Reply from Roof Giant

Thanks for taking the time to leave us a 5* review. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 1 out of 5 stars

Roof Giant poor quality

I don't understand how Roof Giant can have such good reviews here when Google is full of complaining customers. I am one of them. We ordered Solstice Corrugated Bitumen Roofing Sheets from them in December, which arrived broken several times. We installed the bitumen sheets and the roof is in worse condition than it was before. The whole building is soaking wet, these bitumen sheets are cracking and rotting. They don't even last 3 months, let alone several years. Very poor quality in everything.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Velux Order

Guys were prompt to reply to email queries regarding our delivery. Price point was better than competition, and items delivered direct to the door!

20 February 2026
Roof Giant logo

Reply from Roof Giant

Thanks for taking the time to leave us a 5* review. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Very easy to order on line.

Very easy to order on line.
Item arrived very well packaged.

20 February 2026
Roof Giant logo

Reply from Roof Giant

Thanks for taking the time to leave us a 5* review. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Perfect

Perfect! as ordered

10 February 2026
Roof Giant logo

Reply from Roof Giant

Thanks for your 5* review - we hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Excellent service fantastic quality…

Excellent service fantastic quality roofing thank you

16 February 2026
Roof Giant logo

Reply from Roof Giant

Thanks for your fab review - we hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Good service

Good service

18 December 2025
Roof Giant logo

Reply from Roof Giant

Thanks for your 5* review 😊
Natalie B
Roof Giant Customer Support

Rated 1 out of 5 stars

Disgusted

Disgusted. I have waited in all day for a 8-6 delivery. Only when I queried when the delivery would be just now 3pm do they admit that actually it will not be today!!
I have wasted a whole day today waiting for a delivery which never would have happened and I've had to chase this info.
No offer of refund/good will acknowledgement for inconvenience.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product and service.

The product was good, very competitively priced, promptly and carefully delivered. I have used the company before and will confidently use them again .

6 February 2026
Roof Giant logo

Reply from Roof Giant

Thanks for your great review - we look forward to seeing you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Quality products and service

Quality products and service

6 February 2026
Roof Giant logo

Reply from Roof Giant

Thanks for your great review - we look forward to seeing you on our site again soon.
Natalie B
Roof Giant Customer Support

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