Roofing Megastore Reviews 

870
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of online ordering and the helpfulness of the website for material selection. People often find the products to be of good quality, meeting specifications and offering great value. Deliveries are frequently on time or even ahead of schedule, with items well-packaged and drivers often described as friendly. However, some customers noted significant delivery issues, including delays, unexpected additional charges, and poor communication about delivery dates. A few other people also experienced receiving incorrect, damaged, or missing items, alongside slow communication when trying to resolve concerns.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with some customers praising prompt and efficient... See more

Product

Reviewers mention ambiguous feedback about product quality, with many customers praising the good quality of... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting issues such as late... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the good quality of products, such as... See more

Price

Customers had ambiguous experiences with price, with many finding competitive pricing and good value for... See more

Reviews shaping this summary

Rated 3 out of 5 stars

ordered 3 dome roof windows- obscure, on the installation found that 2 windows were obscure and one was clear. I managed to convince the client for installing it anyway. Sent a message to RM with com... See more

Rated 4 out of 5 stars

Great product , great value . Used cut to size service . Only negative was delivery took about 2 weeks . Initial estimate was 4 to 11 days but ended up being 14 , although this was over a bank holiday... See more

Rated 5 out of 5 stars

Order was promptly dealt with, delivery exactly when they said & delivery men were very helpful. There was a slight material delay initially but we were kept updated all the time and in the end the d... See more

Rated 5 out of 5 stars

We needed a bespoke piece of polycarbonate 2.0 x 1.4m to cover a potting area and were able to order to our precise requirements at a reasonable cost. The order was delivered ahead of schedule and was... See more


Company details

  1. Home improvement shop

Written by the company

Trusted by over 100,000 customers and awarded the Feefo Trusted Service Award, Roofing Megastore are the one of the UK's leading roofing merchants.


Contact info

3.4

Average

TrustScore 3.5 out of 5

870 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(870)

183 reviews in the last 12 months

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Rated 1 out of 5 stars

This was a truly awful experience

This was a truly awful experience. Like most, I found a product at a cost which was attractive. Went through the checkout process to be greeted with a £150+VAT delivery fee... still the total price was within what I figured could work.

Placed the order and paid the money...

Time went past and no product. Reached out to then to be told that I would need to pay another £150+VAT for delivery from another location.
After some wrangling this was reduced to £70inc VAT and a 3-5 day delivery.
The consignment didn't arrive in five days.
Avoid at all costs

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication, product and delivery was on time and everything present and in good order so no complaints here.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Worst company to order

Good price, just it... delivered whenever they decide, no invoice sent, 4 of 5 broken panels arrived, useless customer care, blamed me for damage upon opening. Should read feedbacks before ordered

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Website very useful for estimating materials needed. Items dispatched and delivered quickly. Good selection of roofing materials available and at reasonable prices. Good communication too

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Not recommended at all, worst customer service

Unfortunately not the best customer service experience, item arrived broken, one of the corrugated sheet was cracked, due the weather in Scotland I wasn’t able to check it when arrived, so I checked after and find out the damage. I reported and now they said I have only two days to report which is a joke.
We have over 3 weeks of bad weather in Scotland.
Well won’t buy again from them.
This is easy to solve but companies makes hard to understand

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Good service and pricing

Clear and comprehensive website that allowed me to select the correct components in the right volume to complete the project. Price is competitive and delivery although delayed during the holiday season was efficient and items were well packaged and arrived in good condition. the instruction video also helped me (DIYer) to do a good job of the installation.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional service

Easy to use ordering platform, the communication was polite and accurate and the goods were delivered professionally and promptly. What more could you need?

14 January 2026
Unprompted review

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