Rooflights & Roof Lanterns Reviews 

197
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We purchased our rooflight a few weeks ago. The driver was outstanding and so helpful, he rang me whilst in transit, this allowed me to ensure we had men available to lift the 85kg glass. The flat roo... See more

Rated 5 out of 5 stars

Rooflights delivered after some to-ing and fro-ing. To be fair it was more of a supplier to them and courier issue than Roof lights and lanterns and having had a quick look over them they certainly... See more

Company replied

Rated 4 out of 5 stars

It’s a great system and good value for money. The only thing that could be better is, there was a lot of aluminium swarf where sections were cut when manufacturing, the problem being we were working... See more

Rated 5 out of 5 stars

The roof light ordered arrived promptly and perfectly packaged. The team at Rooflights & Roof Lanterns were available to answer my queries and provided me with enough information prior to placing the... See more

Company replied

Company details

Information provided by various external sources

Rooflight & Roof Lanterns is one of UK’s leading rooflight suppliers offering a range of custom made and standard rooflight products and glazing solutions to trade and domestic customers. As we specialise in Rooflights, glass manufacturing and bonding, you can be assured that every member of our team is a well-trained, experienced expert in their field with a passion for the career path they have chosen. This means that we always give clear and honest advice that is based on years of training and experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(197)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As good as the first one

Second roof light I’ve had from these guys. Just as good as the first. Delivered on time, nothing missing and everything went together as it should. No problems at all. Thank you.

17 April 2024
Unprompted review
Rated 1 out of 5 stars

On the face of it they seemed like a…

On the face of it they seemed like a great company.
Slight delay on the order, but it was over Christmas, so I understood the delay.
Product seemed great on arrival, no packaging which was a slight concern, checked roof lights all in tact thankfully.
Install went well and builder was impressed.
1 month later a noticed a strange pattern forming around the edge of the glass.
Called RL&RL and was asked to provide photos and what silicone was used.
Sent through all the requested information.
Chased up response and I was told we had used the incorrect glazing silicone????
In doing this there was nothing they could do with the warranty and I would have to pay to have 3 x roof lights removed, covered up in ply whilst the issue was investigated.
If the out come was that the glazing silicone was incorrect, they would not put it right??
Very poor warranty process and not helpful at all.
No mention on install sheet about what glazing silicone to use.
I now have 3 x roof lights that look terrible,not sure if the excuse of the silicone holds up any merit,
Independent report said it was alot of nonsense!!

10 March 2023
Unprompted review
Rooflights & Roof Lanterns logo

Reply from Rooflights & Roof Lanterns

We extend our sincere appreciation for your feedback, and we express genuine regret if you have encountered any difficulties. The slight delay experienced may indeed be attributed, as you rightly pointed out, to the Christmas period, which typically induces a minor ripple effect across various industries during this time.

Our units are transported via specialized glazing vehicles, and depending on the specific product ordered, they may arrive either packaged or unpackaged for easy inspection and approval. This practice aligns with industry standards evolving around these products, and we have ensured that every item showcased on our website features five prominently displayed tabs, providing customers with clear insights into the delivery process.

Within our fitting guide, we unequivocally outline the recommended silicone to be utilized, recognizing its pivotal role in the installation process. This information is reiterated in both the PDF fitting instructions, perpetually accessible on our website, and the dedicated tab associated with each product, we have pasted both URL’s below which you would have accessed when purchasing and which was sent via message to you prior to delivery as a reminder.

https://rooflights-roof-lanterns.co.uk/products/flat-rooflight

https://cdn.shopify.com/s/files/1/0423/3068/5596/files/RLRL_Flat_Rooflight



Outlined in the fitting guide is the directive: “Sealants used should be compatible with Dowsil 3363. Dowsil 791 low modulus weatherproofing silicone and Dowsil 895 Structural sealant are compatible with Dowsil 3363. Some sealant suppliers may require primer to be applied to surfaces.”

On your review you state ‘No mention on install sheet about what glazing silicone to use’, this is clearly false if you or the installer had followed the guide provided this issue would not have occurred. You mention independent report but we have not received a copy of this, we can only assume this was advice from the installer who clearly hasn’t followed the installations instructions we provided.

This recommendation stems from extensive long-term testing, ensuring compatibility and performance. Adherence to fitting instructions is crucial for warranty validity, as is customary with most products.

Regarding your positive review indicating smooth installation, we acknowledge its significance. However, it is essential to highlight that instances of incompatibility arise primarily due to deviation from crucial fitting guidelines, both within the fitting guide and on the product page. The evidence, corroborated by our technical team and the manufacturer, underscores an incompatibility reaction.
Responsibility for any major installation errors lies with the installer, rather than the supply and delivery process. This analogy can be likened to a scenario where one fuels a vehicle with an incompatible substance, absolving the manufacturer of liability.
While we understand that customers may feel hesitant to address concerns with installers, we operate ethically and strive to provide support where possible. Our accounts team is committed to alleviating customer concerns by waiving margins on replacements, although we cannot assume responsibility for costs incurred by external parties.

We remain dedicated to fostering collaborative resolutions with our customers, albeit within the confines of our organizational responsibility.

Rated 5 out of 5 stars

Great product

Great product, easy to fit , well packed
In time friendly service, fabulous finish
3rd unit I’ve fitted & I’d recommend them to anyone.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Was a little sceptical about the promised 3 day delivery but ordered 3 windows for a job and all arrived within 3 days and well packaged and high quality!

Honestly can’t fault them.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Skylight - very pleased

Builder recommended this company and told me what to order. Ordering was quick and simple. Delivery was on time. Item delivered via driver and he kindly left skylight on the pallet on the driveway as builders were not on site at the time of delivery. Driver professional and helpful. Builders installed without issue. If i had one recommendation it would be that there was a call or txt and hr/ half hr before delivery. But understand this is delivery company and not product related. I did get a txt after ordering to confirm my order and delivery date and which explained that it was a one man delivery so only deliver to property and imply assistance/responsibility for moving item is yours. I suspect most are delivered with builders on site so not an issue. Thankfully mine was delivered to the driveway and builder moved later. Would definitely recommend and use again. Looks fab, very pleased!

5 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look