My order arrived in Florida, USA, in literally just two or three days. That is incredibly fast, especially considering it shipped from the UK. The quality is stunning, and the swimsuit fits me perfect... See more
Company replied
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See what reviewers are saying
I like the products (specially the dresses). The only downside to ordering is that shipping cost is at the buyer’s side when returned (unlike other places I shop online with where returns are for fre... See more
The clothes are ok but the service is terrible. I received a wrong item and despite informing them immediately they took their time to tell me to send the item back at my own expense for them to inve... See more
Company replied
I ordered my first bodysuit from company Room24 in Jan 2024. I love it. Good cut, beautiful fabric, sexy, high quality material. Later I ordered another one, and received my third one for free. Now I... See more
Company details
Written by the company
We are a woman owned and run London based fashion brand who's mission is to empower women. We design sustainably sexy pieces meant to take you from chill to beach to party. From bodysuits to dresses to swimwear and beachwear we touch all the bases with our unique aesthetic which features bold cut-outs in all the right places. We design for the sophisticated, sexy and elegant modern woman.
Contact info
United Kingdom
- room24.co.uk
3.8
Great
31 reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The clothes are ok but the service is…
The clothes are ok but the service is terrible. I received a wrong item and despite informing them immediately they took their time to tell me to send the item back at my own expense for them to investigate and then if the item was approved they would then send me the correct item I bought. Lol it is a joke.
20 November 2023
Reply from Room 24
Dear Charlotte,
We sincerely apologize for the mix-up with your order, and we regret the inconvenience caused. Your case has been thoroughly investigated and successfully resolved. It seems the issue arises from our fulfilment center and we have reviewed our procedures to prevent similar occurrences. Your satisfaction is our priority, and we appreciate your understanding. We hope you are happy with the replacement item we have sent and we have sent a discount code for any future order as an apology for the delay and mistake.
Warm regards,
Room 24 Team
I was given a tracking number with a…
I was given a tracking number with a package that has no tracking information. I ordered this dress over a week ago and it shows that it has not shipped.
27 November 2023
Reply from Room 24
Dear Laura,
We apologize for the unforeseen complications in your delivery due to an uncommon shipping issue. The issue here arouse after the item had left our warehouse, although it is an uncommon occurrence the courier has lost the order.
We have refunded you in full and hope this has been resolved to your satisfaction, we have sent out a discount code as an apology for this mishap and we've implemented measures to enhance our operational processes based on your feedback.
Warm regards,
Room 24 Team
My parcel has never arrived
My parcel has never arrived
I’m leaving US tomorrow to go back to Europe and will not be able to revive it
27 November 2023
Reply from Room 24
Dear Magdalena,
We're truly sorry to hear about the delay on your parcel. Please accept our sincerest apologies for this inconvenience. Our standard international delivery is between 7 -14 days, in your case it took 13 days however we have changed courier services since and we're confident in its effectiveness moving forward.
We hope you loved your purchase, and again we apologies for the inconvenience on this 🖤
Warm regards,
Room 24 Team
Becca Dess
I bought the Becca dress and the Jane bodysuit. Fit me perfectly, nice quality
6 September 2023
Unprompted review
Reply from Room 24
Thank you so much for taking the time to share your kind words about your recent purchase from Room 24! We're absolutely thrilled to hear that you love the items you received.
Tag us in your photos - we would love to see how you style the pieces! 🖤
Kindest,
Room 24 x
Loved the fit from this brand
Loved the fit from this brand, Great product and quality. The fabric is shaping which is good as well.
20 October 2023
Unprompted review
Reply from Room 24
Thank you so much for taking the time to share your kind words about your recent purchase from Room 24! We're absolutely thrilled to hear that you love the items you received.
Tag us in your photos - we would love to see how you style the pieces! 🖤
Kindest,
Room 24 x
I liked the clothing styles offered on…
I liked the clothing styles offered on the website but I did not like the super long shipping transit time to receive my order.
8 September 2023
Reply from Room 24
Dear Doris,
Thank you for your kind words on our clothing styles. Apologies for the delay in your order; we understand its importance. We're actively improving our shipping for a smoother experience. Your support means a lot.
Thank you for choosing us and sharing your experience.
Warm regards,
Room 24 Team
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