I used to be an avid user years ago as it used to be the place to advertise rooms for rent, and find a constant supply of tenants just before a new site appeared Spare Room who seemed to take over in... See more
Company replied
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See what reviewers are saying
Roomgo CS, Is very helpful with kind understanding and assistance given when I had tenant issues. They extand my premium account for some extra days which I'm very grateful. My reason is tenant not w... See more
Company replied
Tbh 2 stars almost feels a bit generous. You have to pay to become premium member in order to contact prospective flatmates, which wouldn’t be too bad but the price of such premium membership is way... See more
Company replied
The website is easy to navigate, with many good leads receive at basic, once you upgrade to contact , you should get result, this site is good for all your property letting needs short term and long... See more
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Company details
Written by the company
Roomgo is the largest online flatshare community, helping landlords and agents with portfolios of rooms, single rooms for rent, studios or other shared rentals. We check every listing and make it quick and simple to find great roommates you can trust. Since 1999, our service has created over 5 million room rentals worldwide.
Contact info
Acre House, 11/15 William Road, NW1 3ER, London, United Kingdom
- contact@roomgo.co.uk
- roomgo.co.uk
4.0
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Manal - Quick & Effective response.
Manal Rang me within 2 hours of my email to answer my questions. This lady was clear, concise, effective and I was pleased to take her call.
17 November 2022
Unprompted review
Reply from Roomgo UK
Hello Claude,
Thanks for the amazing review!
We are very glad to hear that you found our Customer Service helpful! We sincerely appreciate you taking the time to provide your feedback, it's always nice to hear from our customers.
Our aim is to provide our members with the best service, so thank you for being part of our website's success over the years!
If you have any questions, please do not hesitate to let us know, and we'll be glad to provide help.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Sometimes got the correct information…
Sometimes got the correct information but sometimes not.
11 December 2021
Unprompted review
Reply from Roomgo UK
Hello Sienty,
Thank you for your feedback.
Our main aim is to help users get what they are looking for in the simplest and easiest possible manner, you can always contact our customer service team and they will be glad to assist you with any query or questions you have.
Thank you once again for taking the time to leave your opinion!
Best regards,
The Roomgo Team
team@roomgo.co.uk
Thanks for your help
Unfortunately Apple map only works for Apple user, so Thank you for your help on updating the address.
7 November 2022
Unprompted review
Reply from Roomgo UK
Hello Monika,
Thank you for taking the time to share your feedback with us.
Please note that the issue has been fixed, therefore, the apple map can operate on all systems now.
Monika, we are delighted to hear that our customer service team has been able to assist you with your query. Our client's satisfaction always encourages us to do more and better.
Do not hesitate to contact us again if you need any further assistance.
Best regards,
The Roomgo Team
2nd time: unexpectedly nice solution
They are cooperative, easy to contact, quick to answer and prioritize solutions over excuses
31 October 2022
Unprompted review
Reply from Roomgo UK
Hello Renat
Thanks for the amazing review!
We are very glad to hear that you found our Customer Service helpful! We sincerely appreciate you taking the time to share your feedback, it's always nice to hear from our customers.
Our aim is to provide our members with the best service, so thank you for being part of our website.
If you have any questions, please do not hesitate to contact us, Renat.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Quick solution
The promptness, kindness and resolution of the person assisting me has led me to rate him/her this way.
Thank you.
Cheers.
25 October 2022
Unprompted review
Reply from Roomgo UK
Hello Juan Pablo,
Thank you for your feedback.
We're glad our Customer service team left such a great impression
Our main goal is to understand each user's request and problem and provide them with the assistance that suits their needs in a personal and professional way. I am glad that you were satisfied with the service.
Do not hesitate to contact us again if you need any further assistance.
Best regards,
The Roomgo Team
Èxpensive compared to other sites .
Èxpensive compared to other sites .
Response has been none .
Not impressed do far .
22 October 2022
Unprompted review
Reply from Roomgo UK
Hello Redfern,
Thank you for taking the time to share your feedback, we do appreciate it and we are so sorry for any inconvenience that this might have caused you.
Firstly, I'd like to clarify that registering on the website, posting your ad and viewing all the listings/matches available is completely FREE. In addition, contact is not only restricted to the Premium Members, as a Basic Member you can send interest messages to all users on the site and the Premium Members are completely free to get in touch with too.
We are also very sorry to hear that you’ve had no messages regarding your property, kindly note that you may have to wait to hear back from the tenants you are interested in, as not all the users log in to their account on a daily basis. If you have not received a reply, it could mean that the user is yet to read your message, or your room doesn't match what they are looking for.
We would be more than glad to assist you further with your search! Please feel free to get in touch with our Customer Services Team by email at team@roomgo.co.uk.
Best regards,
The Roomgo Team
Best service
15 October 2022
Unprompted review
Reply from Roomgo UK
Hello Amy,
Thank you for your feedback.
We are glad to hear you are satisfied with our service.
Please feel free to reach out to us at team@roomgo.co.uk with any questions or further comments you wish to share.
Best regards,
The Roomgo Team.
Gave me a very quick responses and …
Gave me a very quick responses and guided me in finding rental houses.
6 October 2022
Unprompted review
Reply from Roomgo UK
Hello Thaiaze
Thank you so much for your feedback.
Seeing our customers happy and satisfied with their experience on the website and with our team brings us joy and encourages us to improve.
Best of luck with your search, please do not hesitate to reach out to us if you have any queries.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Assistance to contact a tenant
This is always the best site even the staff are very helpful at any time you contact them for an assistance, they are always ready to assist.
Thanks
Edgar
5 October 2022
Unprompted review
Reply from Roomgo UK
Hello Edgar,
Thank you so much for your feedback.
We are pleased to hear that you've had a good experience on Roomgo and with our Customer service team.
We work very hard to keep our members satisfied and we are very happy to hear that we’ve met your expectations, Edgar.
We hope you won’t hesitate to contact us if you have any questions or need assistance.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Very good service
18 September 2022
Unprompted review
Reply from Roomgo UK
Hi Hussain,
Thank you so much for your feedback!
We are glad to hear you are happy with our service.
Please feel free to reach out to us at team@roomgo.co.uk with any questions or further comments you wish to share.
Best regards,
The Roomgo Team.
Roomgo has so far given me more and…
Roomgo has so far given me more and best choices for my search, and the feedback from the team is very impressive, it's been a really wonderful experience with roomgo and I look forward to working more with them.
13 September 2022
Unprompted review
Reply from Roomgo UK
Hello Benedict,
We sincerely appreciate you taking the time to share your comments and feedback.
We are delighted to hear that you've had a satisfying experience on our website and with ourr team.
Please do not hesitate to get back to us should you need any further assistance or a hand with anything. I wish you the best of luck in your search!
Best regards,
The Roomgo Team
team@roomgo.co.uk
Very helpful and fast, my bad not checking the Spam email too. Just had to ask a second time for the only information I was looking. Super kind and available though.
Very helpful and fast, my bad not checking the Spam email too. Just had to ask a second time for the only information I was looking.
Super kind and available though.
13 September 2022
Unprompted review
Reply from Roomgo UK
Hello Martina,
Thank you so much for taking the time to share your feedback.
We are delighted to hear that you are satisfied with the level of services provided.
It has been an absolute pleasure assisting you in your search and we would gladly help you further to find exactly what you are looking for Martina.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Nice website 👌
12 September 2022
Unprompted review
Reply from Roomgo UK
Hello La joya,
Thank you for taking the time to share your experience with us! It is highly appreciated.
We are extremely happy to hear you are satisfied with our service.
We're available at team@roomgo.co.uk if you have any questions or additional comments you wish to share with us.
Kind regards,
The Roomgo Team
Brilliant
Fantastic sight the best I have used a d would not use any other to advertise my rooms. Fantastic easy to manage site and very reputable and respectful candidates
10 September 2022
Unprompted review
Reply from Roomgo UK
Hello Jedda,
Thank you so much for your feedback.
We are pleased to hear that you've had a good experience on Roomgo.
We work very hard to keep our members satisfied and we are very happy to hear that we’ve met your expectations, Jedda.
We hope you won’t hesitate to contact us if you have any questions or need assistance.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Reply from Roomgo UK
Hi Patricio,
Thank you for your great feedback.
We are very happy to hear you’ve had a positive experience on our site.
Please feel free to reach out to us if you have any further queries.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Problems with the payment
Manal contact me, super fast. I was having problem to pay premium, the problem was that my credit card did not accept intenational payments, now it does. Manal was very kind and solve my problem very fast.
6 September 2022
Unprompted review
Reply from Roomgo UK
Hi Karen,
Thank you so much for sharing your experience with us!
We are delighted to hear our team was helpful, and that you are very satisfied with the level of services provided. This is exactly what we strive for as a Customer Services Team, our client's satisfaction is key.
Please do not hesitate to reach out to us should you have any query. We would always be happy to assist you.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Assistance to contact a tenant
I am very happy for the assistance provided in order to contact a tenant.
Thanks
Edgar
2 August 2022
Unprompted review
Reply from Roomgo UK
Hello Edgar,
Thank you so much for your great feedback.
It is always a pleasure to hear about our customer's satisfaction with the level of assistance our team provided. This is exactly what we aim for.
We are always at your disposal should you need any further assistance Edgar.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Very friendly and knowledgeable about…
Very friendly and knowledgeable about the service
14 July 2022
Unprompted review
Reply from Roomgo UK
Hello Bosnic,
Thank you for taking the time to leave such a great review,
We are very glad to hear that you are satisfied with our services, we work very hard to make every member’s experience great, and we’re glad we hit the spot!
If there is anything you need assistance with, please don't hesitate to reach out to us.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
I am a landlord and found this website…
I am a landlord and found this website very useful to source tenants for my properties.
21 June 2022
Unprompted review
Reply from Roomgo UK
Hello Franco,
Thank you for taking the time to leave us such an amazing review.
Seeing our customers happy and satisfied with their experience on the website brings us joy and encourages us to improve. Your comment Franco is much appreciated.
Please do not hesitate to reach out to us if you have any queries. We would always be happy to assist you.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
The agent was really nice,kind and…
The agent was really nice,kind and helpful!
3 June 2022
Unprompted review
Reply from Roomgo UK
Hi Lucija,
Thank you so much for your great feedback!
we are delighted to hear that you are very satisfied with the level of services provided. This is exactly what we strive for as a Customer Services Team, our client's satisfaction is key.
Please do not hesitate to reach out to us if you have any query. We would always be happy to assist you.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
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