roomie-design.com Reviews 

208
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often describing them as luxurious, beautiful, and well-made, appreciating the fabric, design, and fit. The outstanding service, easy ordering process, and professional approach are frequently highlighted, with many also noting swift and timely delivery and good communication. However, some customers noted delivery issues, such as slow arrival times, missing orders, or problems with incorrect addresses and tracking information. A few people also mentioned product discrepancies, citing differences in appearance from online images, or occasional issues with duvet sizing and incorrect items. The origin of products from China was also a factor in some reported delays.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing happiness and satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of the Egyptian... See more

Order

Customers had positive experiences with order, praising the ease of ordering and rapid shipping, with many... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the swift delivery times,... See more

Service

Users describe positive interactions with service, highlighting its outstanding quality and ease of ordering.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'M VERY HAPPY OVERALL WITH THE DUVET 6PC SET. The only disappointment was the pattern on the Duvet cover was not centered since there was a definite center, Thank you, Ruby Brumback. Note: The fabr... See more

Rated 4 out of 5 stars

order was fine, but you didnt put in the right adress, so fedex had a hard time finding it. no on the package is says highway 11, i can send you the picture if you dont believe me, and highway 11 i... See more

Company replied


Company details

  1. #71 of 86 best companies in Bedding Shop

Written by the company

Our collection features an eclectic blend of timeless classics and extraordinary pieces that will brighten any room. We collaborate with talented designers from around the globe to infuse a unique, international flair into our designs. Every item in our collection is crafted with great care and attention to detail, with a focus on handmade artistry. We believe that it’s the skilled hands of artisans that bring each product to life, making every piece truly unique—nothing like mass-produced alternatives. We hope you fall in love with our collection as much as we do!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

208 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(208)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

roomie-design.com

I am delighted with this product that provides me with comfort at home, especially that it is recommended for the user who needs a space for the softness of this website that is incredible

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Delighted in every way

I ordered two duvet sets. I was a little anxious as I was sending a lot of money to a company I had never heard of. I was quoted delivery in 5 to 7 working days. When the items did not arrive I searched reviews. I wish I hadn't as some were very negative. I should not have worried. The duvet sets arrived a couple of days later and they are BEAUTIFUL. Excellent quality, beautiful material, well made and packaged and good value for money - especially when compared to almost identical sets I found on the Internet.

29 March 2023
Unprompted review
Rated 5 out of 5 stars

Order came reasonably quickly

Order came reasonably quickly. I was worried at first because price was high and difficult to return. It’s perfect. I really like it. I will definitely order again. I would recommend this product. I don’t understand any negetive feedback.

27 March 2023
Unprompted review
Rated 5 out of 5 stars

.So special

Just received my latest duvet cover .. no 4 ! absolutely gorgeous .. feels so special can't wait to use in our new home 😀

23 March 2023
Unprompted review
Rated 5 out of 5 stars

Service was excellent

Service was excellent. I made a mistake on the size so I had to contact them before order was shipped. They were quick on their response to alter my order. This I thought was brilliant. Thank you! Product arrived before expected time. The quality was great. I loved it. The zipper broke on one of the pillowcases but there was no issue they replaced it without fuss. I will definitely buy from Roomie again.

12 December 2022
Unprompted review
Rated 5 out of 5 stars

Quality of detail

The quality, style and detail of the quilt set in King size is amazing!

Quick postage too and luckily I have received a discount on purchase also during black Friday sales!

Thank you 😊

17 December 2022
Unprompted review
Rated 5 out of 5 stars

I love the designs and material

I love the designs and material. I was a little skeptical at first but having used all 3 different duvet sets with pillows then are very light against your skin. Almost like silk. Will definitely be buying more

7 January 2023
Unprompted review
Rated 1 out of 5 stars

FAKE COMPANY BEWARE

The blankets are not the same as website description. I paid over 220 for why I thought was a nice thick blanket. They sent me a thin $15 blanket I could have gotten at Ross or Walmart. I paid $20 to have to return it, it’s been 9 business days and I have no return, their site/policy says 7 days max. They are not responding to my email. This is a fraudulent company with fake reviews.

27 January 2023
Unprompted review
roomie-design.com logo

Reply from roomie-design.com

Dear Sarah,

Thank you for your recent purchase and for taking the time to leave a review. We apologize if you were not happy with your order and are glad to hear that you were able to return it to our local warehouse for a full refund.

We would like to remind you that when you placed your order, you accepted our return policy clearly shown on every product page, in the footer menu and at checkout. Our customer satisfaction is important to us and we processed your return as quickly as possible.

Our products are made with high quality materials and are accurately represented in the product photos. It is highly unlikely that you will find a 4-piece duvet cover set for $19. The price you mentioned is significantly lower than the average market price for such a product.

We take all reviews seriously and strive to provide the best possible customer service. Our reviews are real and verified by Trustpilot, and it is not possible to fake reviews on this platform. We understand that you may have had a negative experience, however, leaving a one-star review and making false accusations is not a fair representation of our efforts. We have responded to all of your emails and issued the refund as soon as we received your return.

Roomie Design is a registered business with a registered trademark. This means that we have taken the necessary legal steps to protect our brand name and ensure the quality of our products.

Please note that further defamation may result in legal action.

We hope that in the future, you will give us another chance to provide you with the high-quality products and customer service that we are known for.

Kind regards,
Roomie Design Team

Rated 1 out of 5 stars

Ordered 02/01/23 items not left China

Ordered 02/01/23 items not left China

YES! It does all come from China.

Sent email - no response

Finally after PayPal case and another email I get a response. Will be looking at circa 40 days delivery time from order if I accept the pathetic resolution. Shouldn’t be taking orders if you can’t fulfil them in a reasonable amount of time.

PayPal case

2 January 2023
Unprompted review
roomie-design.com logo

Reply from roomie-design.com

Dear Mattieu, thank you for your review.

As you can read on our website, we operate in many countries around the world. We have multiple warehouses based out of the UK, Italy and Asia. Due to the current COVID wave, we are operating with limited capacity. We are doing everything possible to process all orders however there may be some delays.
We have reached out to you by email with more information about your order.

Kind regards,
Estelle at Roomie Design

Rated 5 out of 5 stars

Third purchase of bedding…

This was our third purchase of bedding from Roomie Design. Delivery was very quick, as promised and the bedding is beautiful, as always. The quality is outstanding. It is like sleeping on silk. Worth every penny. My bed feels like a luxurious haven and looks fabulous.

2 January 2023
Unprompted review
Rated 5 out of 5 stars

Perfect bed linens!

Perfect bed linens!! The Egyptian cotton gives a silk feeling and luxurious appearance to my bed!! I’m very satisfied from my purchase.

13 December 2022
Unprompted review
Rated 5 out of 5 stars

The Best.

Trying to find the best bedding was not easy, so finding this site was a real delight. The bedding is just what i was looking for as it is super soft, warm and comfortable. The choice of styles are amazing along with the choice of exactly what you want.

20 October 2022
Unprompted review
Rated 1 out of 5 stars

Stitching is coming apart

The product at first glance looks great. I soon discovered when making the bedx that one of the pillow cases had a flaw and they were to replace it. The replacement eventually arrived after a timely reminder. This was only the start of the problems as by then the duvet cover also has a material flaw and the stitching is coming apart. I asked for a refund as I wasn't happy with the quality for which a reply came back stating they would refund used goods. Further emails were then sent and today contact was made via the online chat service which was conveniently busy and email details were given. I still wait for any response. I would advise anyone considering a purchase of what appears to be quality duvets to think long and hard about parting with your hard earned cash in the event the items are not to a standard you expect. I bought previous items from Holsper and wished I had this time round but wanted this design. I will pursue this on a legal basis of the item not fit for purpose and contravening the consumer act as the company have clearly chosen to bury their head in the sand and not address the matter head on.

5 October 2022
Unprompted review
Rated 5 out of 5 stars

The set was nothing like the picture it…

The set was nothing like the picture it was from china definitely not worth the money.
It was also the incorrect size so steer clear of this site.
However I did get a prompt response from Roomie Design and returned to a address in England and received a refund.

6 October 2022
roomie-design.com logo

Reply from roomie-design.com

Dear Karen,
Thank you for your feedback.
However, the item delivered was definitely the same as the pictures posted, there might be a difference due to image quality.

Customers will always be our priority, and that is the reason why the origin of each product is available in the product description.

As for the sizing, you can always check and visit the sizing guide/chart with all the measurements available on the website as well.
https://www.roomie-design.com/pages/size-chart

Should you have any other concerns, we would be happy to help!

Kind regards,
Team Roomie Design

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