Harkness Roses Reviews 

12,550
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 4,338 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptional quality of the products, describing the plants as extremely healthy, lush, and securely packaged to prevent any transit damage. Consumers also appreciate the informative website and speedy shipping services, making the entire process of purchasing gifts seamless for special occasions. Some reviewers were not happy with delivery problems, noting that courier services occasionally left parcels upside down or delivered them to incorrect addresses. A few other people also felt that ordering certain items could be frustrating when personalized name tags were omitted or unexpected delivery delays happened.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that plants arrive quickly, are securely packaged,... See more

Quality

Users describe positive interactions with quality, noting that plants consistently arrive healthy, beautiful,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers praise the very easy ordering system... See more

Service

Consumers find service to be positive, highlighting prompt delivery and efficient assistance with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pleased with the packaging of this rose bush as it arrived relatively unscathed, just a few bits of soil/bark in the bottom of the box. Beautiful, healthy rose bush, with new shoots appearing all the... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service! Emailed about an order and received a response within the hour. Delivery was more in the hands of the courier but they left a note with them requesting urgency for an eve... See more

Company replied

Rated 5 out of 5 stars

A novel gift idea for a 90 year old lady who loves her garden. The “Fab at 90” rose arrived on time, well packaged. As expected, it’s not in flower yet but is being cared for in accordance with the e... See more

Company replied

Rated 5 out of 5 stars

Was worried as had ordered late in the season so very few options left for the type of rose bush I was wanting for a friend’s 70th birthday gift. I needn’t have worried - a very healthy looking bush w... See more

Company replied



Company details

  1. Nursery
  2. also in
  3. Garden centre

Written by the company

The Harkness nursery had its origins in 1879 in Yorkshire, soon becoming well-known as a grower of top quality roses. It was 80 years later that Jack Harkness began breeding new varieties in Hitchin, determined to create new and ever-more beautiful roses. Today, Harkness Roses are known & grown world-wide; we believe their reliability, flowering performance and beauty are second to none.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13k reviews

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4.4

All reviews

(12,550)

4,038 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A wonderful birthday present rose…

A wonderful birthday present rose beautifully wrapped and delivered promptly. It's now almost 2 months later and it hasn't stopped flowering, even though it's autumn.

10 August 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are so pleased to hear that your birthday rose gift arrived promptly and was beautifully presented. It is wonderful to know that it is still blooming so continuously and bringing you joy well into the autumn season.

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Would use again

Promised delivery to meet a very special occasion and there was not disappointment. Rose shrub arrived on time excellent communication and a strong health specimen.

2 October 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are delighted to hear that your order arrived on time for your special occasion. It is wonderful to know that you enjoyed our communication and that your rose shrub arrived healthy and strong!

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Roses are in great condition

Roses are in great condition. A missing bag of fertiliser was sent immediately.

2 October 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are so pleased to hear that your roses arrived in wonderful condition and that our team resolved the missing item for you right away. Thank you so much for taking the time to share your great feedback with us!

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Quality plant expertly pruned

Fast delivery and plant well packaged so arrived safely and undamaged. The rose bush itself very healthy – plenty of lush new growth. From the shape and form of the plant you can tell it has been expertly pruned to produce a good shape going forward.

30 September 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are so pleased to hear that your order arrived quickly, safely, and securely packaged. It is wonderful to know that you are delighted with the healthy condition of the rose bush, its lush growth, and the expert care taken in pruning it for future development.

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Great Customer Service

When they realised it would take a few days to get the rose in stock they emailed me to let me know about the delay. The rose arrived in good condition and nicely packaged.

1 October 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are delighted to hear that you appreciated our proactive communication regarding the stock delay. It is wonderful to know your rose arrived safely, in great condition, and beautifully packaged. Thank you so much for your kind feedback.

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Very pleased with condition of plants

Very pleased with condition of plants

1 October 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are so pleased to hear that you are happy with the quality and state of your items upon arrival. Thank you so much for taking the time to share your positive feedback with us!

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Harkness roses service very good

the cost of the rose was good compared with other rose growers on line
the delivery was on the day stated
and the rose was packed well and looked healthy

1 October 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are so pleased to hear that you found our prices competitive and that your order arrived right on schedule. It is wonderful to know the plant was packaged securely and arrived in great health. Thank you very much for taking the time to share your positive feedback.

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Great service and quality

Good communication. Fast delivery. Good quality product as described.

1 October 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are so pleased to hear that you had a smooth experience with our team's updates, swift dispatch, and that your item arrived exactly as expected in excellent condition. Thank you for taking the time to share your wonderful feedback with us!

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Excellent service

Excellent service, including from placing the order. Plenty of updates regarding delivery.

1 October 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are so pleased to hear that you experienced excellent support throughout the ordering process and enjoyed receiving helpful tracking updates regarding your shipment. Thank you very much for taking the time to share your lovely feedback with us!

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Arrived on time,recipient loved the…

Arrived on time,recipient loved the rose.
Always good quality and service

29 September 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are so pleased to hear that your order arrived promptly and that the recipient was delighted with their plant. Thank you for your continued trust in our quality and service, and for taking the time to share your lovely feedback.

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

The rose arrived quickly and was so…

The rose arrived quickly and was so healthy

23 September 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are delighted to hear that your order reached you so promptly and that the plant was in such wonderful condition. Thank you so much for taking the time to share your positive experience with us.

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

A rose called Mark

A lovely rose in a very good condition, lovely green leaves. A good price and delivery was very quick. Very pleased with my "Mark" rose, my husband loves it.
Would highly recommend. Many thanks
Carol

30 September 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are so pleased to hear that your rose arrived quickly and in such healthy condition with lovely green foliage. It is wonderful to know that your husband is delighted with it as well, and we truly appreciate your kind recommendation and feedback.

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Quick to respond

Quick to respond, rose received safely, in excellent condition, well packed and beautifully presented.

29 September 2026
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Reply from Harkness Roses

Hello,

We are so delighted to hear that your order arrived safely and swiftly. It is wonderful to know that you are pleased with the beautiful presentation, secure packaging, and top-quality condition of your new plant. Thank you so much for sharing your positive experience with us!

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Another lovely rose received in good…

Another lovely rose received in good condition, this time for the patio pot - Special Daughter. Roll on next summer - can’t wait to see it flower

5 October 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are so pleased to hear that your new patio pot rose arrived in great condition! We share your excitement and hope you enjoy watching it bloom next summer. Thank you for your wonderful feedback.

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Excellent service

Excellent service

30 September 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

Thank you for your positive feedback; it means a lot to us.

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Arrived well packed and promptly

Arrived well packed and promptly. A lovely healthy plant. Cant wait for next year when it flowers.

30 September 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are so pleased to hear that your order arrived promptly, well-packaged, and in excellent health! It is wonderful that you are looking forward to watching it bloom next year. Thank you so much for sharing your feedback.

Kind regards,

Harkness Roses Customer Service

Rated 4 out of 5 stars

Everything was perfect except for the…

Everything was perfect except for the rose being badly pruned.

30 September 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

Thank you for your four-star rating. We are delighted to hear that almost everything was perfect with your order, though we sincerely apologize for the quality of the pruning on your plant. We appreciate your feedback and hope your rose grows beautifully.

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Lovely rose and very well wrapped

I ordered a rose which arrived very well wrapped and is very healthy. It is already growing fast in the spot I planted it. Very pleased!

29 September 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are so delighted to hear that your new plant arrived safely packaged and in great health. It is wonderful to know that it has settled in nicely and is already growing so quickly in your garden!

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Roses arrived well packaged and in good…

Roses arrived well packaged and in good condition. Excited to see how they grow. These are the second batch of two roses, and the first purchased a month ago are growing so well, lots of green and some red leaves. Astounded at the growth, very excited to see the colours next year. Very happy purchaser.

21 September 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are so pleased to hear that your second set of roses arrived safely and in great condition. It is wonderful to know that your previous purchase is thriving with vibrant new growth, and we share your excitement to see all the beautiful blooms come to life next year.

Kind regards,

Harkness Roses Customer Service

Rated 5 out of 5 stars

Ruby Wedding Rose

Thr Ruby Wedding Rose arrived promptly, beautifully packaged and in excellent condition with a lot of lovely green leaves.

The rose was competitively priced and was much appreciated by the recipient,who was delighted with her gift. Thank you.

21 September 2026
Harkness Roses logo

Reply from Harkness Roses

Hello,

We are so pleased to hear that your Ruby Wedding Rose arrived quickly, well-packaged, and in such wonderful condition. It is fantastic to know that it was competitively priced and that the recipient was so delighted with her special gift.

Kind regards,

Harkness Roses Customer Service

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