Pleased with the packaging of this rose bush as it arrived relatively unscathed, just a few bits of soil/bark in the bottom of the box. Beautiful, healthy rose bush, with new shoots appearing all the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service! Emailed about an order and received a response within the hour. Delivery was more in the hands of the courier but they left a note with them requesting urgency for an eve... See more
Company replied
A novel gift idea for a 90 year old lady who loves her garden. The “Fab at 90” rose arrived on time, well packaged. As expected, it’s not in flower yet but is being cared for in accordance with the e... See more
Company replied
Was worried as had ordered late in the season so very few options left for the type of rose bush I was wanting for a friend’s 70th birthday gift. I needn’t have worried - a very healthy looking bush w... See more
Company replied
Company details
- Nursery
- also in
- Garden centre
Written by the company
The Harkness nursery had its origins in 1879 in Yorkshire, soon becoming well-known as a grower of top quality roses. It was 80 years later that Jack Harkness began breeding new varieties in Hitchin, determined to create new and ever-more beautiful roses. Today, Harkness Roses are known & grown world-wide; we believe their reliability, flowering performance and beauty are second to none.
Contact info
Eventus House, PE6 8FD, Market Deeping, United Kingdom
- cs@roses.co.uk
- roses.co.uk
4.4
Excellent
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very upset and disappointed it…
I ordered a Happy Birthday rose and it said 3-5days delivery so I ordered in plenty of time, but then it said it was 3-5 days after it had been dispatched from the nursery, still thought I had plenty of time. The first order did not arrive. I contacted you and you could not track order and said you would send one out 24 hour delivery. You did not do this. Then I had a message to say delivered and it was n not. Said it had been scanned as delivered by accident and I did not receive until next day. It was too late so very disappointed.
22 September 2026
Reply from Harkness Roses
Hello,
We are truly sorry to hear about your experience with the delivery of your birthday gift. We understand how disappointing it is when a special order arrives late due to tracking errors and miscommunication. Your feedback regarding the delivery timeframe and courier updates is very important to us, and we are actively reviewing these processes to prevent similar issues from happening in the future.
Kind regards,
Harkness Roses Customer Service
Very well packaged
Very well packaged. Perfect delivery thank you, we will purchase more
16 September 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order was securely wrapped and that the delivery went so smoothly. It means a lot to us that you plan to shop with us again, and we truly appreciate you taking the time to share your wonderful feedback.
Kind regards,
Harkness Roses Customer Service
The delivery was quick
The delivery was quick , came when you said it would , plant looked very healthy , very pleased
22 September 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order arrived right on schedule and that you are very happy with your healthy new plant. Thank you so much for sharing your wonderful feedback!
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are delighted to hear that your plants reached you in secure packaging, offered great value, and met your expectations for quality. Thank you for sharing your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are delighted to hear that your order arrived so swiftly and that your plants are looking full of life. Thank you so much for taking the time to share your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
I ordered a rose for my friend’s…
I ordered a rose for my friend’s Anniversary. The ordering system was easy and the rose arrived as promised and in great condition.
Thank you Harkness Roses.
15 September 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that our ordering process was smooth and that the anniversary gift arrived on schedule and in excellent health. Thank you so much for sharing your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
communication could be better
Sadly, even though my order was confirmed and delivery information sent, I was only made aware my order had been cancelled after receiving an email form PayPal regarding a refund. Nothing received from Harkness roses. I rang them and was advised at dispatch they weren’t happy with the quality of the plant; and there weren’t others in stock. Lack of communication has unfortunately put me off using again.
Update - thank you to the company for a quick response to my review acknowledging my frustration, it’s great that there is strong quality control and if customers are notified if their order cannot be processed you can’t ask for more than that.
21 September 2026
Reply from Harkness Roses
Hello,
We are very sorry for the frustration caused by the cancellation of your order and our lack of direct communication regarding the refund. While we aim to ensure only the highest quality plants are dispatched, we fully understand how disappointing it was to learn about this through a third party rather than directly from us. We appreciate your feedback and are looking into this to improve our notification process.
Kind regards,
Harkness Roses Customer Service
Well packaged
Well packaged, delivered very quickly, lovely rose in flower. Planted up and still has buds. Would order again from this company.
21 September 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order arrived quickly and was packaged securely. It is wonderful to know your rose came in bloom, is settled in its new spot with more buds ready to open, and that you would choose to shop with us again!
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are so pleased to hear that your family member was delighted with their rose! Thank you for sharing such wonderful feedback with us.
Kind regards,
Harkness Roses Customer Service
It felt personal
14 September 2026
Reply from Harkness Roses
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Harkness Roses Customer Service
Lifetime guarantee is a joke!
I purchased three standard tree roses from
Harkness in April and today I found one of the roses had developed crown gall disease. I submitted a lifetime guarantee claim on their website but the request for a replacement was refused. They said they couldn’t be sure it was crown gall disease. Shocking!! It was so obvious. I wish I could upload photos along with a screenshot of their reply email.
4 October 2026
Unprompted review
Reply from Harkness Roses
Hello,
We are very sorry to hear about your experience with the rose you purchased and the frustration caused by the response to your guarantee claim. We deeply value your feedback regarding the assessment of plant health issues, and we will review our support processes to ensure our service is handled more effectively.
Please contact us at cs@roses.co.uk with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are so pleased to hear that you are happy with the quality and value of your purchase, as well as the prompt delivery. Thank you for taking the time to share your positive feedback!
Kind regards,
Harkness Roses Customer Service
Excellent customer service
I looked to place an online order but the personalisation for multiple rose bushes wasn’t clear on the order details page so I called customer services. They were excellent and placed my order over the phone. I needed the order by a specific date and the confirmation email gave a delivery date the following week. So I called customer services again and they assured me it would arrive on the date I had requested and to ignore the email.
Sure enough they arrived exactly as promised.
Very happy with the rose bushes and excellent customer service.
8 September 2026
Reply from Harkness Roses
Hello,
Thank you for taking the time to share your experience with us. We are delighted to hear that our customer service team was able to assist you effectively over the phone and ensure your rose bushes arrived in time for your requested date. Your feedback regarding the online personalization options and automated email details is greatly appreciated, as it helps us identify areas where we can improve our website. We are thrilled that you are so pleased with your new roses.
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are so pleased to hear that your lovely flowers reached you right on schedule. Thank you so much for taking the time to share your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
arrived on time in good packaging and…
arrived on time in good packaging and the rose bush was in very good condition
23 September 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your rose bush arrived right on schedule, safely packaged, and in wonderful health. Thank you so much for sharing your positive feedback with us!
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order was handled efficiently and arrived so quickly. Thank you for taking the time to share your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
Easy ordering and great selection.
Easy ordering and great selection.
My questions post ordering were followed up promptly and efficiently. With my order then safely delivered as expected.
18 September 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that you enjoyed our selection and found the ordering process so smooth. It is wonderful to know that our team answered your questions promptly and that your purchase arrived safely right on time. We truly appreciate your positive feedback!
Kind regards,
Harkness Roses Customer Service
The roses are in good heart
The roses are in good heart, they were well packed would buy again
18 September 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your roses arrived securely packaged and in great health. Knowing that you would choose to shop with us again truly means a lot. Thank you for taking the time to share your wonderful feedback!
Kind regards,
Harkness Roses Customer Service
Delivery service good
Delivery service good. Package was done well. Rose is growing nicely.
11 September 2026
Reply from Harkness Roses
Hello,
We are delighted to hear that your parcel arrived safely with efficient delivery, and that your new rose is thriving so well in your garden. Thank you very much for taking the time to share your positive experience with us.
Kind regards,
Harkness Roses Customer Service
still awaiting the rest olf my order
17 September 2026
Reply from Harkness Roses
Hello,
We appreciate your feedback and five-star rating. We are glad you enjoyed your overall experience, but we regret that your complete shipment has not yet arrived. We are looking into this delay right now to ensure the remaining items reach you as quickly as possible.
Kind regards,
Harkness Roses Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.