Pleased with the packaging of this rose bush as it arrived relatively unscathed, just a few bits of soil/bark in the bottom of the box. Beautiful, healthy rose bush, with new shoots appearing all the... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Fantastic customer service! Emailed about an order and received a response within the hour. Delivery was more in the hands of the courier but they left a note with them requesting urgency for an eve... See more
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A novel gift idea for a 90 year old lady who loves her garden. The “Fab at 90” rose arrived on time, well packaged. As expected, it’s not in flower yet but is being cared for in accordance with the e... See more
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Was worried as had ordered late in the season so very few options left for the type of rose bush I was wanting for a friend’s 70th birthday gift. I needn’t have worried - a very healthy looking bush w... See more
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Company details
- Nursery
- also in
- Garden centre
Written by the company
The Harkness nursery had its origins in 1879 in Yorkshire, soon becoming well-known as a grower of top quality roses. It was 80 years later that Jack Harkness began breeding new varieties in Hitchin, determined to create new and ever-more beautiful roses. Today, Harkness Roses are known & grown world-wide; we believe their reliability, flowering performance and beauty are second to none.
Contact info
Eventus House, PE6 8FD, Market Deeping, United Kingdom
- cs@roses.co.uk
- roses.co.uk
4.4
Excellent
13k reviews
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Items ordered were good quality.…
Items ordered were of good quality,well packaged and arrived on time and undamaged.
17 September 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your items were of great quality, securely packaged, and delivered on schedule without any damage. Thank you for taking the time to share your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
Delivery problem
Ordered well before the required date but the order went missing, second order arrived 4 days after the 90th birthdays!
Still they were much appreciated!
17 September 2026
Reply from Harkness Roses
Hello,
We are glad the gift was enjoyed, but we regret the delivery delay for such a special milestone. We are reviewing our shipping process to ensure better reliability.
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are so delighted to hear that you received excellent service and are very happy with the quality of your new plant. Thank you so much for taking the time to share your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
My potted roses I ordered from the same…
My potted roses I ordered from the same arrived in very good condition apart from 1 who looked sickly -Ask Maureen - but this was swiftly rectified and given a refund.
17 September 2026
Reply from Harkness Roses
Hello,
We are delighted to hear that most of your potted roses arrived in great condition, and we appreciate you letting us know about the one that was not quite up to standard. We always aim to resolve any issues quickly, so we are glad our team could promptly assist you with a solution for the affected plant. Thank you for sharing your experience with us.
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order arrived promptly, securely packaged, and beautifully gift wrapped. Thank you so much for your wonderful feedback!
Kind regards,
Harkness Roses Customer Service
People need to stop doing this!
Two days after I had bought my rose, I was sent an e mail offering buy one, get one free. I complained to customer services and they replied promptly (good) and sympathetically (again very good) but more or less said bad luck!
17 September 2026
Reply from Harkness Roses
Hello,
We are glad to hear that our customer service team responded to you quickly and with empathy. However, we fully understand how frustrating it is to miss out on a promotion so soon after making a purchase. We truly appreciate your feedback regarding the timing of our offers and will use it to help improve our customer experience going forward.
Kind regards,
Harkness Roses Customer Service
Beautifully packaged gift
Ordered a friendship rose for my friends 60th birthday. It was lovely when delivered.
Very secure in its packaging which was a sturdy box with the rose in a large plant pot, within a bag.
The rose looked so healthy. Well watered but not soaked. New growth showing, and a few buds that may come through, but late in the year for lots of growth.
Would highly recommend and will be back for more specialised blooms. *****
16 September 2026
Reply from Harkness Roses
Hello,
Thank you for taking the time to leave such a lovely review. We are delighted to hear that the rose arrived securely packaged, healthy, and ready for your friend's special milestone birthday. It is wonderful to know that you were pleased with the quality of the plant, and we truly appreciate your high recommendation and look forward to helping you with future orders.
Kind regards,
Harkness Roses Customer Service
The rose arrived prompt
The rose arrived prompt. Was well packed and looked really healthy and lovely
16 September 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order reached you quickly, was safely packaged, and that your rose is in such wonderful condition. Thank you so much for sharing your lovely feedback with us; we truly appreciate it!
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are absolutely delighted to hear that you found our website easy to navigate and that your delivery was prompt. Your positive feedback means a lot to us!
Kind regards,
Harkness Roses Customer Service
I am so delighted with the rose I…
I am so delighted with the rose I received 'China Wedding' it is healthy and is growing well. It was well packed and delivered quickly
16 September 2026
Reply from Harkness Roses
Hello,
We are so delighted to hear that your 'China Wedding' rose is healthy and growing well. It's wonderful to know it was well packed and delivered quickly.
Kind regards,
Harkness Roses Customer Service
Our neighbours loved it it was good…
Our neighbours loved it it was good quality value for money so hoping to see beautiful roses next year would buy again from you thankyou 😊
9 September 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your neighbours loved the roses and that you found them to be good quality and value for money. We truly hope you see beautiful roses next year and appreciate that you would buy from us again!
Kind regards,
Harkness Roses Customer Service
My order was well packed and delivered…
My order was well packed and delivered promptly, Rose was in really good condition, I’m looking forward to seeing it when it blooms
16 September 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that your order was well packed and delivered promptly. It's wonderful that your rose arrived in really good condition, and we hope you enjoy seeing it when it blooms!
Kind regards,
Harkness Roses Customer Service
Came on time as expected
16 September 2026
Reply from Harkness Roses
Hello,
We're happy to hear that your order arrived as expected. We appreciate your positive feedback!
Kind regards,
Harkness Roses Customer Service
Disappointed
Was told wrong information by customer services on delivery length of time.
Rose was much smaller than expected.
16 September 2026
Reply from Harkness Roses
Hello,
We are truly sorry to hear about the incorrect delivery information and that the rose was smaller than you expected. We understand your disappointment.
Kind regards,
Harkness Roses Customer Service
Very good service and plants look good…
Very good service and plants look good K Denton
16 September 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that you received very good service and that your plants look good. Thank you for your wonderful feedback!
Kind regards,
Harkness Roses Customer Service
Everyone was so pleased with their gift
16 September 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that everyone was happy with their gift! Thank you for sharing this wonderful feedback with us.
Kind regards,
Harkness Roses Customer Service
I looked for a rose for a friend
I looked for a rose for a friend, found one with her name, ordered , it arrived promptly and in good condition. It was well grown. She wa delighted.
Thank you
15 September 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that the rose for your friend arrived promptly and in good condition, and that she was delighted with it! Thank you for your kind feedback.
Kind regards,
Harkness Roses Customer Service
Nobody could ever be disappointed with their rose from you
So easy to order and great descriptions for each rose making it easier to select.
Delivery was efficient- timings great and photo of destination.
The rose plant itself is a wonderful healthy specimen which was packed so correctly. No one can be dissatisfied with their rose from you!!!!
15 September 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear you found the ordering process easy and our rose descriptions helpful for selection. It's wonderful that delivery was efficient and that the rose plant itself is a healthy specimen, correctly packed. We're delighted to know you're so satisfied!
Kind regards,
Harkness Roses Customer Service
The plant was in good condition & it…
The plant was in good condition & it was delivered on time
8 September 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that your plant arrived in good condition and that it was delivered on time. Thank you for your positive feedback!
Kind regards,
Harkness Roses Customer Service
The roses were extremely well packaged…
The roses were extremely well packaged and arrived in good condition and are growing and flowering as I had hoped
15 September 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that your roses were extremely well packaged and arrived in good condition! It's wonderful that they are growing and flowering just as you had hoped.
Kind regards,
Harkness Roses Customer Service
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