Pleased with the packaging of this rose bush as it arrived relatively unscathed, just a few bits of soil/bark in the bottom of the box. Beautiful, healthy rose bush, with new shoots appearing all the... See more
Company replied
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Review summary
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Reviews shaping this summary
Fantastic customer service! Emailed about an order and received a response within the hour. Delivery was more in the hands of the courier but they left a note with them requesting urgency for an eve... See more
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A novel gift idea for a 90 year old lady who loves her garden. The “Fab at 90” rose arrived on time, well packaged. As expected, it’s not in flower yet but is being cared for in accordance with the e... See more
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Was worried as had ordered late in the season so very few options left for the type of rose bush I was wanting for a friend’s 70th birthday gift. I needn’t have worried - a very healthy looking bush w... See more
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Company details
- Nursery
- also in
- Garden centre
Written by the company
The Harkness nursery had its origins in 1879 in Yorkshire, soon becoming well-known as a grower of top quality roses. It was 80 years later that Jack Harkness began breeding new varieties in Hitchin, determined to create new and ever-more beautiful roses. Today, Harkness Roses are known & grown world-wide; we believe their reliability, flowering performance and beauty are second to none.
Contact info
Eventus House, PE6 8FD, Market Deeping, United Kingdom
- cs@roses.co.uk
- roses.co.uk
4.4
Excellent
13k reviews
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I always buy my roses from you for…
I always buy my roses from you for myself and as gifts , always beautiful and flower abundantly.
3 July 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that you always buy your roses from us, both for yourself and as gifts, and that they are always beautiful and flower abundantly!
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are so pleased to hear that you were happy with the great quality and the speedy, efficient delivery of your order. Thank you for your positive feedback!
Kind regards,
Harkness Roses Customer Service
Excellent rose
Prompt delivery, lovely gift wrapping and a high quality rose with lots of buds. Recipient delighted.
8 September 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear about the prompt delivery, lovely gift wrapping, and high-quality rose with lots of buds! It's wonderful that the recipient was delighted.
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are so pleased to hear that your ordering process was simple and that your delivery arrived exactly as promised. Thank you for your positive feedback!
Kind regards,
Harkness Roses Customer Service
I was slightly disappointed at the…
I was slightly disappointed at the state of the packaging box and therefore 2 broken stalks on the rose on receipt
14 September 2026
Reply from Harkness Roses
Hello,
We are truly sorry to hear about the condition of the packaging and the damage to your rose upon arrival. We understand how disappointing this must have been for you.
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We're so pleased your healthy-looking rose was well packed and delivered as expected! Thank you for your kind feedback.
Kind regards,
Harkness Roses Customer Service
Definitely do not recommend.
Absolutely shocking experience. Ordered a rose for a special golden wedding anniversary. Paid extra to have it delivered on a certain day. Did not arrive. Could get no information from the company or their distributor. It was delivered the next day when we were not at home. Needless to say when we arrived home several days later after the anniversary celebration, the rose was not on the doorstep. I wrote to the company and got a shocking email back, essentially blaming the consumer. They also offered to send a replacement rose. Several weeks later, I’m still waiting for this. Would not use this company again and would not recommend it to anyone. Please stay away. A wonderful family celebration and milestone was ruined. This is a genuine review from a genuinely unhappy customer.
14 August 2026
Unprompted review
Reply from Harkness Roses
Sarah Magee,
We are truly sorry to hear about your absolutely shocking experience and the profound disappointment this has caused, especially for such a significant golden wedding anniversary. We sincerely apologize that the rose did not arrive as expected, leading to it being lost, and for the frustrating communication you received. We understand how upsetting it is when a special celebration is impacted in this way.
Kind regards,
Harkness Roses Customer Service
Disappointed
Disappointed.
The rose was a gift (80th birthday). It had a few yellow leaves on it on arrival. Now covered in black spot. The recipient is not happy. I am embarrassed to have given it as a gift.
7 September 2026
Reply from Harkness Roses
S Donnelly,
We are truly sorry to hear about the disappointment with the rose, especially as it was a special 80th birthday gift. It's disheartening to learn of the yellow leaves on arrival and the subsequent black spot, which has understandably caused embarrassment. We understand how important it is for a gift to be perfect, and we regret that this was not the case.
Please contact us at cs@roses.co.uk with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
Harkness Roses Customer Service
Simple Gold. Outstanding shrub rose.
Simple Gold. My existing group were the best performers through this summers drought, so I've bought 2 more. Potted roses arrived quickly and in excellent condition and have now been planted.
Looking forward to a great display next summer.
14 September 2026
Reply from Harkness Roses
John Ball,
Hello,
We're so pleased to hear that your existing roses performed well during the summer drought, and that your new potted roses arrived quickly and in excellent condition. We hope they bring a great display next summer!
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Gillian,
We're so happy to hear you found the ordering process easy and are pleased with our plants. We appreciate your positive feedback!
Kind regards,
Harkness Roses Customer Service
Good customer service the packaging of…
Good customer service the packaging of the rose good be better
14 September 2026
Reply from Harkness Roses
Customer,
We're so pleased to hear that you experienced good customer service! We also appreciate your valuable feedback regarding the rose's packaging, and we will certainly take this into consideration for future improvements.
Kind regards,
Harkness Roses Customer Service
We ordered for my brother and sister in…
We ordered for my brother and sister in law fifty wedding anniversary.they were very pleased with it
14 September 2026
Reply from Harkness Roses
Happy,
We are so pleased to hear that your brother and sister-in-law were very pleased with their anniversary gift. Thank you for sharing your positive experience with us!
Kind regards,
Harkness Roses Customer Service
Great delivery and quality
4 September 2026
Reply from Harkness Roses
Mark Alford,
We are so pleased to hear you had a positive experience with our delivery and the quality of our products. Thank you for your wonderful feedback!
Kind regards,
Harkness Roses Customer Service
My first and last experience using this…
My first and last experience using this company unfortunately. I purchased a memorial rose and was informed the reason I didn't recieve confirmation was because the email didn't match the order in your system, strange when I log on to your system is shows the correct email which matches the enquiry. The second excuse was my order didn't come through even though I have an order number. I was assured any money would come back to me as the order wasn't placed. Money has been taken and I've raised this as dispute! Very disappointing. Order ref WR 214797
28 September 2026
Unprompted review
Reply from Harkness Roses
Clarins,
We are truly sorry to hear about the difficulties you experienced with your memorial rose order, particularly the issues with confirmation and the subsequent payment. We understand your disappointment and frustration. We are reviewing our processes to prevent similar situations.
Please contact us at cs@roses.co.uk with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Jill Mildon,
We're happy to hear that your ordering experience was easy and that our delivery was prompt. We appreciate your positive feedback!
Kind regards,
Harkness Roses Customer Service
A fantastic selection and so easy to order gifts for delivery
A fantastic selection, enabling me to select the perfect personalised gift for a friend’s special birthday. Packaged beautifully for a gift and delivered as planned just before her big day. It couldn’t have been easier for me, living a few hours away, as all I had to do was pick her gift and pay online. Would highly recommend!
2 September 2026
Reply from Harkness Roses
Danielle,
We're so pleased to hear you found the perfect personalised gift for your friend's special birthday! It's wonderful that it was beautifully packaged and delivered as planned, making the process easy for you.
Kind regards,
Harkness Roses Customer Service
Beautiful rose
I sent a rose to my friend in Scotland, she received it on time and it was beautiful.
11 May 2026
Reply from Harkness Roses
Carole Humphries,
We're so pleased to hear that the rose you sent to your friend in Scotland arrived on time and was beautiful! Thank you for sharing your positive experience.
Kind regards,
Harkness Roses Customer Service
Beautiful quality healthy plant
Beautiful quality healthy plant. Arrived well packaged which protected my rose. Would definitely recommend Harkness and order from Harkness as gifts for friends and family.
3 September 2026
Reply from Harkness Roses
Annie P - white china dinner service,
We are so pleased to hear that your beautiful, healthy plant arrived well-packaged and protected! It's wonderful to know you would recommend us and order gifts for friends and family.
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Jillian,
We're so pleased to hear that your plants arrived well-packed and that you appreciated the gift wrap and card option! Thank you for your wonderful feedback.
Kind regards,
Harkness Roses Customer Service
Excellent service and 2 roses
Kept informed and delivery on time. One rose delivered was damaged in delivery, although initially packed well. Emailed a photograph to Harkness, they looked at it and sent a replacement after confirming the damage. The replacement rose was great, my only concern was with the delivery company and following the instructions on the package, which was more than adequate. No complaints with Harkness the good roses received were great 👍. Will use the company again. My delivery company comments were passed on to them and they assured me they are very careful, but they were not with our first delivery.
Harkness were excellent though.
11 September 2026
Reply from Harkness Roses
Lynne,
We are truly grateful for your wonderful feedback and for taking the time to share your experience with us. We are pleased to hear that we were able to resolve the issue with the damaged rose promptly and that the replacement met your expectations. We also appreciate you bringing your concerns about the delivery company to our attention; we are continuously working with our partners to ensure the best possible service. We look forward to assisting you again in the future.
Kind regards,
Harkness Roses Customer Service
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