Rosiefraserrealestate Reviews 

66
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I used this agency to rent out my flat and, at first, the experience seemed promising. Unfortunately, things quickly went downhill once the tenancy started. Communication was extremely p... See more

Rated 2 out of 5 stars

Recently viewed a couple of properties to buy via RF agency. I found the staff's communication to be very lacking. Appointment times getting changed at short notice and then once I had bought a pr... See more

Rated 5 out of 5 stars

Cannot recommend Rosie Fraser Real Estate enough for their help and professionalism each person has shown us throughout our house selling Journey. A very personal and thankfully a quick process a... See more

Rated 5 out of 5 stars

Rosie sold our flat for us, she was professional, hard working and diligent throughout. When having problems with issues that Rosie was not obliged to help with, she went out of her way to assist us... See more

Company details

  1. Estate Agent
  2. Estate Agents

Written by the company

Estate agency covering Dundee and surrounding areas, offering in house legal team for conveyancing. Providing a personal, reliable and affordable service. Modern and proactive marketing approach. Fantastic property photography, drone photography and walk through video tours. All viewings carried out by a viewing agent at no additional cost and fantastic communication throughout the process.


Contact info

3.1

Average

TrustScore 3 out of 5

66 reviews

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1-star

No history of asking for reviews

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3.1

All reviews

(66)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an excellent experience selling…

I had an excellent experience selling my property with Rosie Fraser and her team. From start to finish, the team were very professional, proactive, and highly knowledgeable. Their communication was outstanding, keeping me informed at every stage of the process. They provided expert advice, handled all queries promptly, and made what was a stressful experience feel smooth and straightforward. Their marketing strategy was effective, resulting in a quick sale at a price I was very happy with. I highly recommend Rosie and her team to anyone looking to buy or sell a property – they truly exceeded my expectations!

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience selling my property with Rosie Fraser’s company. The friendly staff always kept me in the loop, continued to reassure me throughout, answer any questions or concerns I had and lessoned any doubts. They managed to sell my property in 6 days and got a price which absolutely exceeded my expectations .

Thank you Rosie & team; fab team, fab service & fab approach to selling properties.

2 December 2024
Unprompted review
Rated 3 out of 5 stars

Rosiefraserrealestate provides…

Rosiefraserrealestate provides efficient and professional service with excellent communication, which certainly helps ease the stresses of buying or selling a home. The team is dedicated and knowledgeable, as seen in their quick turnaround from listing to sale. Special mentions include the proficiency of team members like Amy Meechan and Jimmy Mullen for their roles in successful sales negotiations and keeping clients well-informed. However, coverage limitations could be an issue if you're planning to buy in another area. Overall, a reliable choice for property transactions.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

100% satisfied

From the very beginning this professional team were involved in our house sale and it was a much easier positive process than we had previously experienced when we sold our first home. They arranged the home report & the photos of the house to be carried out in super quick time. The communication and professionalism from start to finish was incredible, we cannot fault them. Not being from the Fife area we were unsure which estate agents to go with so we asked FB and many people recommended Rosie Fraser real estate. We would definitely recommend their service; in particular the efficiency of communication and incredible sales negotiation from Amy Meechan the office manger was extraordinary. Amy easily kept us updated at all times of the day through WhatsApp which we appreciated and she amazingly secured a price of sale well above home report value. So thanks to Amy and to the whole team! Just sorry they don’t cover the next area we are looking to buy in…

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant teamwork.

Efficient, personable and professional.
Excellent teamwork and the best communications I have ever encountered, in my life's experience of buying or selling a home.
I am so impressed at their efficiency and their kindness in going the extra mile. Thank you RF Real Estate

4 September 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable

It was 7th May 2024 when I was suppossed to have the viewing agreed by this Estate Agent. She turned up 30 minutes late (but texted 5 minutes after the time that the Gps led her on detour-strange as it never does anybody else). The house valuation was based on "what I have read on the internet and the prices I saw there" and she was not really even interested in seeing the house properly or the area around. She went on that salesman talk about how great this agency is and how successful they are. Bla. bla. bla. Eventually she promised to send her company details and price for photos and listings. It was 7th May 2024. It never arrived. Never received any comms from Rosie Fraser again. Nor anything arrived by email I was ignored. Obviously it will not be an estate agent of my choice.

7 May 2024
Unprompted review
Rosiefraserrealestate logo

Reply from Rosiefraserrealestate

Hello,

Sadly this review hasn't been left with a name attached so we are limited in terms of authenticating the review or properly investigating for a personalised reply. I can see all valuations that took place on the 7th of May in our diaries then went ahead to go on the market with us.

I would however like to fully address the points in your review.

From time to time we do run behind. I'm sorry that you say this was the case in this instance and I am glad that we called to advise. A previous meeting overrunning is the most common reason for running behind. Working with people does have an element of uncertainty and some meetings can over-run where it doesn't feel appropriate to cut the meeting short. Running behind from a previous meeting is a perfectly adequate reason for running late and we would therefore have no reason to lie that a sat nav has misrouted us unless this was what had happened.

Im sorry you felt there wasn't enough interest taken in your property. This is the first time we have heard this in over 1000 valuations carried out by our company. It is a subjective opinion, however we are happy to take your opinion on board.

In regards to your comment 'She went on that salesman talk about how great this agency is and how successful they are. Bla. bla. Bla' part of our job at a valuation is to tell you about what our company offers and what we feel we do well as a business.

'The house valuation was based on "what I have read on the internet and the prices I saw there"' - as industry experts we base our valuations on recent sales of similar properties in surrounding areas which we research on the internet; paired with our knowledge of the current local market.

Eventually she promised to send her company details and price for photos and listings. It was 7th May 2024. It never arrived. Never received any comms from Rosie Fraser again. Nor anything arrived by email I was ignored.' All valuations are followed up, have you checked your junk mail? Could it have been the case that the email bounced back from your provider? This seems to be the crux of this 1 star review and as an approachable company we are saddened that you didn't wish to reach out to us directly to try and resolve the issue before going online with your 1 star review on a local independent business on these issues alone.

Again we would like to reiterate and extend our invite to call us directly to discuss on 01382 699880 or info@rosiefraserrealestate.com.

Rated 5 out of 5 stars

Rosie is the best

I can’t say enough great things about Rosie and her team. Living in another country and selling property in Scotland was seamless and smooth thanks to the immediate support and feedback they gave me. I can assure you Rosie is at the top of her game and you can expect a dedicated knowledgeable professional working in your best interests. I would look no further if you are looking to buy or sell property. Thanks again for such a wonderful experience, I’m so glad I used your real estate services.
JH
California USA

8 June 2024
Unprompted review
Rated 5 out of 5 stars

As soon as I got in touch everything…

As soon as I got in touch everything was done quickly from photos being taken to being put on the market. The communication we received throughout was excellent, any information we needed we were provided and any questions we had were answered straight away. Our experience had a lovely personal feel and that was really helpful at what can be a stressful time. Very grateful to the whole team.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Down to earth

Excellent, friendly service with a smile… all felt very human which is a lovely touch, I feel like a valued customer

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Best company I have delt with for…

Best company I have delt with for selling and buying a property.
Very professional from start to finish they took away all the stress that's involved with moving home and would recommend them to anyone looking to sell or buy a property.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Paige

I have dealt with Paige on many occasions from Rosie Frasers and she has to be one of the best in the field. She goes out her way to find out information and will promptly get back to you with any updates. She is very polite, cheerful and has excellent customer service skills. Would always make a viewing with Paige in future 😁

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Paige has be absolutely amazing

Paige has be absolutely amazing, through the whole process of buying my property, made me feel very comfortable and was easy to communicate with. Fast replies and fulfilled her promises in great customer service. Would definitely recommend Paige to others from Rosie Frasers.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

No hassle no fuss when dealing with…

No hassle no fuss when dealing with Rosie fraser and the team ,met Jimmy at flat viewing and decided to put our property on the market with Rosie fraser and team ,we sold our place quickly and have got another property again with Rosie and team ps the surprise gift from M+S was greatly appreciated 👍

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout the sale…

Excellent service throughout the sale of our property. We were kept up to date on everything that was going on through the WhatsApp group message set up for us which made life so much easier if we had any questions.
Highly recommended.

Thanks for all your help.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Great communication

Laura came out to do the valuation/photos for my property, explained exactly how the process would work and the timescales. The team kept me updated throughout and were quick to respond to any queries. I had far more viewings in the first week than expected and managed to get under offer (over home report) within 5 days so overall very happy.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Rosie Fraser real estate have been…

Rosie Fraser real estate have been absolutely fantastic from the get go! A very friendly member of the team (Laura) came to the house to speak with me, From then I knew Rosie Fraser was the right choice. The communication has been frequent and the entire team have been on the ball about the next steps.
The team felt eager to get the price I wanted and quickly, they achieved all of that and with seamless service.

13 March 2024
Unprompted review

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