roslandgold.co.uk Reviews 

64
•
TrustScore 3.5 out of 5

3.6

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Rated 3 out of 5 stars

At the moment of writing this I am in the process of trying to sell my gold back to Rosaland as Ive had my gold for more than 6 years The communication is great when you're buying so let's see what t... See more

Rated 5 out of 5 stars

I’ve noticed how strong gold has been performing recently, and a few friends encouraged me to start holding some physical gold myself. I came across Rosland’s advert and decided to give them a call.... See more

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Rated 5 out of 5 stars

Very straightforward transaction with Jamie from Rosland capital. He was able to provide me with all the necessary information for the transaction I was interested in making, and made sure things went... See more

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Rated 5 out of 5 stars

I have been a client with RoslangGold since several months now. My Agent has been very helpful since from the start, clear and professional. He has been updating me on the investment on frequent bas... See more

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3.6

Average

TrustScore 3.5 out of 5

64 reviews

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3.6

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(64)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth and Transparent Experience

Exceptionally professional and knowledgeable, this company made the entire process clear and easy to understand. Their guidance and communication gave me complete confidence throughout the transaction.

2 July 2025
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

Rated 5 out of 5 stars

Great Experience & Hassle-Free

I am writing to express my satisfaction with my gold purchase. As a first time customer, I found the entire process was smooth and straightforward.
Thank you for providing such a positive experience. I definitely be using your services again in the future.

27 July 2025
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

Rated 1 out of 5 stars

Mr Gullible

Shameless parasites.

7 June 2025
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Reply from roslandgold.co.uk

We assume you are the other 'Mr. S'. How these anonymous reviews are permitted is mind boggling.

Rated 1 out of 5 stars

You are crooks you sold me gold coins 3…

You are crooks you sold me gold coins 3 times there value, I sold them for £6800 less than what you may'd me pay, you should be in prison , filthy boiler room operators

22 May 2024
Unprompted review
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Reply from roslandgold.co.uk

Mr. Stevens. This claim is incorrect. The repurchase in a 'jump the queue' situation is actually more than you actually paid. We have looked at your purchases and the buyback figure is more than what you paid. Your other review done the following month is also insulting. If you still have the products then do call and we can help, but false claims are wrong - claiming products were 3 times value is not true. Regards, Team Rosland

Rated 1 out of 5 stars

1 star is too high for this company 0 stars is the reality

I first purchased some gold coins from Rosland in 2019 because I thought it would be a good investment as they advertise. After this they kept ringing me up to buy more saying they had some good coins so, I bought some more. I bought in total £15800 worth of coins.
They told me to keep them for about 3 to 5 years to get the best value for my money.
On one occasion when I was talking to them my wife came in the room and told me not to buy any more and the man from Rosland said does your wife want to buy some coins, luckily my wife had more sense and said NO I am leaving my money in the bank.
I tried to sell them first in 2023 and was told to wait a further 6 months, which I did,I rang again and again was told wait another 6 months. Then another person told me to wait another 8 months and you will make money on your coins, this person was quite aggressive and told me that I had 3 options, they could send the coins back to me for me to try and sell, they offered me just over £9000 (this was called fire sale?) and lastly just wait another 8 months. So I waited another 8 months.
I rang on the 15th January 2025 and was told to wait another 12 months. All of this time gold prices and gold coins were going up in value. I told them that I had had enough of waiting and asked them to sell the coins now and I knew I would make a loss.
I got a figure of £10,018 which they did pay into my bank straight away, but I lost over £5,000 altogether when I should have made a profit. The definition of an investment is to make a profit.
I could have got more if I had left my money in the bank.
No one invests in gold coins to make a loss.
All of the reviews that have 5 stars are from people who have recently bought their gold coins, yes the staff are very helpful and nice when they are selling you the coins, but wait until you want to sell them you will have a shock when you find out how much money you have lost.

22 January 2025
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Reply from roslandgold.co.uk

Dear Mr Stachurski,
The company is disappointed and will repeat here that it will not succumb to blackmail.
This repurchase was quite frustrating. It was nearly 18 months ago. We appreciate you have requested a couple of times but the buyback department was closed. Had you waited a while longer and not insisted on jumping the queue for repurchasing you would, of course, done better. Especially now Gold is even higher. But for a quick sale the company offered to place your products wholesale, which you agreed to then you duly accepted the offer of £10,108 that the company obtained. We can add that the offer included your unpaid storage fees to date and the 4% restocking fee, as per your customer agreement. It was explained to you that the company has been inundated with repurchase requests; genuinely swamped with requests. Most are from families who have lost a loved one and want to go to cash. This situation is unprecedented. The company can only use excess monies to buy back and is doing its best, but there is a system – there is a queue. But, as in your case, in emergencies the company can help with placing wholesale, which you duly accepted.
The company was genuinely pleased to help and your response is to leave this blunt negative review and then when called to find out why you quite unbelievably asked for money to take it down!
Yours,
Team Rosland

Rated 1 out of 5 stars

No ‘Rosey’ picture when purchasing Gold…

No ‘Rosey’ picture when purchasing Gold Coins!

From a feature I am sending to Sunday Times about Rosland Gold.

In November 2019 I had some money to invest because of a redundancy payment. At the time interest rates were low and after reading an article in the Sunday Times I decided to invest in gold. I contacted a very well-established gold company in London and was advised that I should purchase gold coins as opposed to gold bullion. I checked their reviews out online and they had extremely happy customers. I was advised that there was greater profit to be had from coins as most were limited editions and collectors’ items. At the time interest rates were not great so I decided to purchase £20,000 worth of gold coins. At the time of purchase gold was worth around 1.4 and I was assured by the advisor at this company that within the next 3 years it could double to 3.0. I paid my £20,000 and the company said they would store the coins for me. The literature I was provided with suggested I keep the coins for a minimum of 3 to 5 years. Every Sunday I checked gold prices in the Times financial section, and I was pleased to see that slowly over the years the gold did increase in value and today it is at around 2.74. Not exactly the 3.0 I was told back in 2019, but nevertheless a good increase and close to double the 1.4 in November 2019.
Roll on to November 2024 and my minimum 5 years was up and I thought it would be a good time to sell, as prices of gold are still on a steady increase. When I contacted the company they suggested that I should keep the coins longer and perhaps even consider purchasing more! They tried their best to make me hold on to them. At the time of purchasing I knew that in 5 years time I could use the money to help part fund my retirement and I was ready now to have some extra cash to help with the everyday bills.
The advisor I spoke to said that due to the current change in UK government and the elections in the US that they weren’t in a position to find purchasers for my coins. They did suggest that if I was in a real need of some cash they would put a sale through as a ‘fire sale’! I’m not familiar with these terms but when I was told they would give me around £12,500 for my gold, I guess that ‘fire sale’ means I would basically be burning away £7,500 of my hard-earned redundancy fund!
I was very angry at this stage as I assumed with gold prices nearly doubling that I would be in profit and not working as a massive loss!
I asked for my gold coins to be returned to me and I sent a list of my coins to Royal Mint to see what they would offer me for the coins – it was around the same as the ‘fire sale’ offer!
When I then researched more into these coins, I discovered that most were sold to me at a much higher value that what they were actually worth. As a complete novice back in 2019 I never thought of checking the value of each individual coin that I was being sold. I assumed that this reputable company would be providing these at their current value price.
Some of the coins are now worth slightly more that their 2019 value but most are roughly the same and a few well below current value price. Let me give one example. I was sold a PCGS grade British Gold Sovereign Victoria Coin (1837-1901) in 2019 and was charged £2000 for it. The very same coin can be purchased from the same company for just £963.
The message I want to get through to your readers is not to purchase any gold coins from these companies. Certainly, purchase gold bullion but do not purchase gold coins. If you really want coins, purchase from an online auction site, do not trust these companies to provide you with a selection of their coins. Check out the value of any coins you are offered if you still want to buy coins. Don’t believe all the positive reviews that these companies have, they probably get staff to add positive reviews to keep the negative ones well down the reading list! It would be interesting to hear if other readers have had similar experiences.

22 January 2025
Unprompted review
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Reply from roslandgold.co.uk

Mr Gamble. You wished to jump the queue for repurchasing. You only paid £1,000 for that Victoria coin, not £2,000. Do please check your invoice. You were offered a price at the time that included storage fees to date and restocking fees whilst being placed wholesale as there was a long repurchase queue. If you still have the products you will make more than you paid. False claims are not welcome and should not be permitted. Regards, Team Rosland.

Rated 5 out of 5 stars

First time buying gold Pedro made the…

First time buying gold Pedro made the process simple and easy and I received my coins within 3 days. Would definitely recommend using Rosland

12 November 2024
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

Rated 5 out of 5 stars

Yemi A

I have the pleasure of working with Pedro at Rosland Gold and I can confidently say that his customer service went above and beyond expectations. From the very start, Pedro was attentive, responsive and truly dedicated to understanding my needs and resolving any concerns I had.

14 November 2024
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

Rated 5 out of 5 stars

10/10 experience

Pedro was very professional, very straight to the point and precise. Impeccable customer service.

12 November 2024
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

Rated 5 out of 5 stars

Easy process

Easy process, I called for the book after seeing an advert on tv. I’ve been collecting coins for a while a wanted to purchase a specific coin. I was able to find what I wanted and received my coin in three days.

7 November 2024
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

Rated 5 out of 5 stars

i really recommend this company as i…

i really recommend this company as i had a very good experience with there employee alfie as he helped and guided me along the process with no problems at all

18 October 2024
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

Rated 5 out of 5 stars

Spoke with Alfie a moment ago

Spoke with Alfie a moment ago. Fantastic knowledge, very pleasant to speak with. Great company all round!

21 October 2024
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

Rated 5 out of 5 stars

Great customer service very helpful for…

Great customer service very helpful for what I needed very nice and Polite and helped with all my questions very enjoyable experience experience
Fantastic company! Spoke with Alfie very courteous and knowledgeable.

21 October 2024
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

Rated 1 out of 5 stars

Taking advantage of elderly people

My uncle who is now 90 years old bought some commemorative coins in 2017. At the time he bought them, he was told that Rosland would buy them back should he ever want to sell them. They have now refused to buy them back and suggested he have the coins sent to him to sell on the open market. Easier said than done! The coins he's bought are simply not worth what he paid for them. Gold prices are currently high and if he sells them for their weight, he'd only get back 30% of what he's paid out. I've been told that because they are not by the Royal Mint, they can't be resold as sovereigns. I feel that my uncle has been taken advantage of by this company and would warn people against them. If you want to invest in gold then I'd suggest buying it by weight rather than these so called commemorative coins as should you ever need to cash them in, you'll struggle.

1 August 2024
Unprompted review
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Reply from roslandgold.co.uk

Dear Ms Grant. We have no-one by your name on our system, even as a contact or caller for anyone. Please do contact the comapny with your uncle's name and we can review his situation. There is no way he would only get 30%. This is clearly incorrect. Regards, Team Rosland.

Rated 5 out of 5 stars

Was looking into diversifying my…

Was looking into diversifying my investment portfolio and due to the forecasts this year thought gold was the best choice. Callum and Neil were informative and helpful when helping me build my portfolio. Would recommend to anyone looking into the gold market for the first time. Received my gold now and very happy.

20 August 2024
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

Rated 5 out of 5 stars

Great customer service and very…

Great customer service and very efficient! Callum was excellent in helping build my portfolio and entering the gold market.

23 August 2024
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

Rated 5 out of 5 stars

10/10 would recommend

I contacted them at the start of the week and the gold was in my possession by Friday. Very good customer service and very friendly. Very pleased.

8 July 2024
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

Rated 5 out of 5 stars

Great Experience with Rosland Uk

I was looking into entering the gold market, Rosland were very informative and professional. I would highly recommend them to anyone looking into the coin market.

2 July 2024
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

Rated 5 out of 5 stars

Great service

My first introduction into working with a company like Rosland Capital has been a big learning curve but most definitely worth it. I am now able to receive benefits that i was missing in my savings beforehand, coins are surprisingly lucrative ! Thank you Rosland for opening my eyes up to a new avenue for savings.

24 June 2024
Unprompted review
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

Rated 5 out of 5 stars

I called in off the back of an advert…

I called in off the back of an advert and spoke to an account manager who completely shocked me with their knowledge on Gold and the financial markets , within a week or so they helped me come up with a strategy to move my portfolio around so that not only I but my kids are going to be better off in the future… thank you so much for Rosland for easing some of my future concerns and making me savvy to what Gold could help me achieve. I am looking forwards to working with Rosland and gaining more knowledge and perspective on how to go about moving forwards in these difficult times , thank you again

14 June 2024
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Reply from roslandgold.co.uk

Thank you for taking time to leave a pleasant and postive review. Rosland values its customers highly and is pleased you have had a positive experience. Kind regards, Team Rosland

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