Ross Care Reviews 

Huge appreciation to Gary Thompson a man that knows what he’s doing! An honest man who arrived on time, knew straight away what the issue was with my wheelchair and repaired it without any issues. I can’t thank Gary enough for repairing my wheelchair at my appointment and getting my independence back. Thanks Gary

I recently had my wheelchair serviced, and I was very impressed with the service I received. Gary Thompson did a great job—he was professional, knowledgeable, and took the time to make sure everything was working perfectly. The wheelchair now feels as good as new, and I really appreciate the care and attention to detail. Thank you, Gary, for the excellent service. I would highly recommend this company.

Gary Thompson is my hero. My power chair had to be taken to have the tilt function reset. He collected it, got the necessary work completed and brought it back to me on the same day. I’m lost without my power chair and rely on it to move around independently so I was so grateful to have it back so quickly. He went the extra mile for me.

Very good, knowledgable employee. Pleased with the service provided

Garry Thompson is The friendliest Wheelchair engineer that I have ever met! Always goes above and beyond to problem solve and is also great company! People like him make a real difference in life!
Jess Allen-Choudhry

Gary is a lovely gentleman, considerate , caring , emphatic person. He listens to my client explaining the issues with her chair, fixes it and explains what he has done to repair the chair. Always polite and smiling a pleasure to work with. Excellent service.

Nigel came to fit a new wheel on my wheelchair. He was polite and personable and completed the job well.

Sean Taylor called 20 minutes before arrival. He was respectful of my home and was very professional throughout his visit. The work needed to be done on my wheelchair was very thorough and he explained what he had done and also helped adjust my headrest when I hadn’t raised that in the original request. Nothing was too much trouble and I would be very pleased to have him as my engineer again.

Shaun was lovely today, always speaks to our client and is a very polite and positive chap.
Brilliant service today.

Terry Tunesi is our new wheelchair engineer from Rosscare. He was knowledgeable, helpful and kind. I hope we get to keep him

Had Ross Care come today to replace the tyres on my wheelchair & make a few adjustments to the brakes & clean out the castor bearing (If you know you know) Gary Thompson their technician who came was excellent Thank you 😀

My wheelchair was broken and the man who had been given the job to fix it GARY THOMPSON was told the wrong item had to be fixed.
I was upset because my Dad had had a heart attack and I desperately needed to see him.
GARY, went above and beyond to help my situation by going back to work to fetch the correct part needed.
Gary Thompson restored my faith ....there are still good people in the world, his kindness and professionalism was exceptional. If there was more than 5 stars I would give more. Thank you Gary.

Gary Thompson was very friendly, very helpful. I feel Gary went above and beyond to fix my wheelchair. Garys work was great, I was really pleased with what he did. I would highly recommend Gary Thompson .

Have to say Sean Taylor came out as an emergency and at first was unsure if he could fix my wheelchair. Then had a brainwave and managed it with a bit of ingenious thinking.
Thank you Sean

Terry Tunesi went that extra mile on repairing our daughters wheelchair today. Very thorough and with an understanding of disabled people and their reliance on their wheelchair. Lovely bloke. Thank you :)

Friendly, efficient and thorough service. Great job Sean Taylor :)

Very polite and helpful engineer ( Terry Tunesi) who phoned ahead to say when he w’d arrive and he did arrive on time.
Collected wheelchair and went thru paperwork efficiently.

Gary Thompson came out today to service my daughter’s wheelchair, which had developed an annoying squeak whenever it was being pushed. He was friendly, helpful and got it sorted quickly – the wheelchair is now lovely and quiet again!

I also really appreciated that rather than having to wait in all day, Gary rang to let us know he would be with us in around 20 minutes and checked that it was convenient. I think this is a really thoughtful way of doing things, particularly for anyone who may be vulnerable, as you know exactly when to expect someone at your door.

Really pleased with the service we received today. Thank you, Gary!

We had Sean Taylor out to help after a cable broke on the tilt mechanism. Sean come out promptly was quick to offer reassurance that he would be able to sort the problem as it was a dangerous position for feeding in the wheelchair. He was lovely really nice guy and sorted the problem quickly. Thanks Sean your a ⭐️

Gary Thompson attended my husband today for his wheelchair repair he rang ahead giving an estimated time of arrival (which we don't often get we are sat waiting in all day when really I or my husband want to go out. ) It was rather warm today in the sun and a difficult repair he spent over an hour here. Changed all 4 wheels and fixed a foot rest (that foot rest has caught my leg a few times it really hurt glad he fixed that) so yes my husband is very pleased with the repair job today.